Webcurl Ltd
Drupal (CMS) Support for Consultancy, Development, Issues or Security Patching
Providing specialist support for Drupal CMS clients from implementation through to on-going maintenance and application expansion. Drupal’s intuitive digital framework allows easy content authoring and flexibility to deliver exceptional digital experiences, online services, websites, portals and intranets for Citizens, Employees, Partners & Customers. ISO 27001 Certified web solution Drupal specialists.
Features
- Multi-disciplinary team of specialists experienced with Drupal (CMS)
- 30 minute response time for high priority issues
- Provides on-going support for existing and new Drupal CMS deployments
- Extensive Integration experience (e.g. CRM - Microsoft Dynamics 365)
- Offers skills transfer services to allow self-service
- Experienced with Drupal 6, Drupal 7 and Drupal 8
- Support hours purchased can be used with any Webcurl solution
- Responsive Design approach, Mobile First
- Flexible multi-use support packages for development, issues or patching
- Drupal web solution performance monitoring and optimisation skills
Benefits
- Experienced flexible Drupal partner with proven public sector track record
- Transparent business practices fostering a partnership with Drupal customers
- Drupal can be tightly integrated with existing organisation websites
- Specialist in improving Drupal system experience and success for users
- Monitor and manage Drupal system performance and accessibility
- Modify, extend and add services over time using Drupal modules
- Fast turnaround of projects - on time and on budget
- GDPR compliant and ISO 27001 accredited provider
- 24/7 Online Support Portal which shows support hour consumption
- Automated security updates and patching
Pricing
£1,100 to £15,000 a licence a year
- Education pricing available
Service documents
Framework
G-Cloud 12
Service ID
5 6 5 4 5 9 4 8 1 1 3 0 2 6 7
Contact
Webcurl Ltd
Colin Sherry
Telephone: 01865 741762
Email: colin.sherry@webcurl.co.uk
Planning
- Planning service
- No
Training
- Training service provided
- Yes
- How the training service works
- We have a number of existing training courses and manuals that we have developed over the years in response to client requests for various levels of training . We have found our courses to be extremely effective in getting novices to a position where they feel confident in performing the tasks required as part of their daily jobs; as well as for taking more advanced users to the next level of site management.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Our dedicated teams assists buyers to migrate to the cloud from their existing Drupal or existing CMS platform.
We have extensive experience migrating from legacy CMS systems, static html sites and proprietary systems such as Sharepoint. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We ensure consistent quality in our delivery through the implementation of specific and measurable quality objectives in line with our ISO9001 principles.
We deliver digital products and services through an Agile methodology. Continuous learning and adapting to change is central to all of this approach and plays a key role in guiding our team.
We work in short improvement cycles, continuously making, testing, and learning in order to respond to customer and business needs.
During a project we aim to manage the process through a series of five phases, with multiple short iterations of development during each phase. This allows us to measure progress against a baseline project plan while still retaining the ability to provide early visibility of
progress to our clients.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
We are happy to support most products that run on Linux based systems.
We can also support Windows products running on the Azure platform if required.
Support Enquiries can be captured via multiple channels including E-mail, Phone or our Webcurl 24/7 Online Portal.
Cases are recorded within our CRM system, assigned a severity level and then follow a transparent process which is visible for clients to track progress.
Service scope
- Service constraints
- No Constraints
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 2 hours - Monday - Friday, 24/7 online portal, Out of hours support available for critical issues.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Our support packages are based on time used and is billed in 15 minute increments. The cost of a support contract is determined by the amount of time purchased in advance and is detailed below. Time Block Cost per block 10 Hours - £ 1,100 20 Hours - £ 2,00 30 Hours - £ 2,800 50 Hours - £ 4,500 100 Hours - £ 8,400 200 Hours - £ 15,000 Webcurl provides an initial response within 2 hours for critical tickets with a proposed action and resolution timescale being posted within 4 working hours. Other tickets will be acknowledged within a maximum of 4 hours with a proposed action and resolution timescale being posted the same day. Webcurl provide help-desk support via telephone, e-mail and the online portal during the hours of 9.00am to 5.00pm UK time (excluding weekends and days which are public holidays in England).
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £1,100 to £15,000 a licence a year
- Discount for educational organisations
- Yes