Gradian Systems Ltd

Symantec's Cloud Access Security Broker (C.A.S.B)

Our CASB solution extends your corporate information governance perimeter into public cloud applications mainly SaaS and increasingly. CASBs provide consistent policy and governance concurrently across multiple cloud services, for users or devices, and provide granular visibility into and control over user activities.

Features

  • Independently certified cloud service to secure cloud
  • Multi tenanted roles based access control
  • API and forward proxy integration with cloud
  • User behavior analytics for cloud users
  • Open API with federated identity management providers
  • Database of over 20,000 cloud applications
  • Roles based access control
  • Able to scan files in the cloud for malware
  • Able to encrypt files in the cloud
  • Fully integrated DLP data loss prevention technology

Benefits

  • Shadow IT assessment and control Information assurance for cloud applications
  • Detect and intercept unusual or fraudulent activities
  • Detect, neutralise, and eliminate malware in cloud platforms
  • Detect and monitor unsanctioned cloud applications and platforms
  • Protection against leaks of confidential information from cloud
  • Encrypt or tokenize structured and unstructured data in cloud
  • Aid investigation of suspicious users and incidents behavior
  • Prevent cloud application lock-in by cloud vendors
  • Step-up / Adaptive multi-factor authentication

Pricing

£22.42 per user

  • Free trial available

Service documents

G-Cloud 11

563149671322652

Gradian Systems Ltd

Neil Buckley

01276 534771

neil.buckley@gradian.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Any public cloud application such as SaaS PaaS IaaS and FaaS
Cloud deployment model Public cloud
Service constraints None - we can provide commonly supported configurations.
System requirements Log data from edge device and/or support cloud service

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Please see Gradian's Support Guide attached.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible This option is available directly on our support pages ( once logged in).
Web chat accessibility testing None.
Onsite support Yes, at extra cost
Support levels Please see Gradian's Support Guide attached.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Gradian possess the skills and support to configure, deploy, support and run this service on your behalf. These services can be found under Gradian's Professional Service and Gradian's Managed Configuration Service. Alternatve support options can be found under Gradian's Technical Account Service Plan (T.A.S.P) and Gradian Support for Symantec Products.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats PowerPoint
End-of-contract data extraction Excel format.
End-of-contract process The service will end and the data will be securely destroyed under Soc2 type II certified processes

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We integrate with MDM providers and provide our own agent to connect mobile users to our service
API Yes
What users can and can't do using the API The CloudSOC API describes the various events that are recorded by CloudSOC applications It supports Basic Authentication using API Keys, which inherit the access privileges of the CloudSOC user who configured them. You can use this feature to limit API keys to specific domains, SaaS services, and CloudSOC apps by creating a CloudSOC admin user specifically to enable the API key, and assigning it an access profile that limits its access. See the CloudSOC Tech Note Using CloudSOC Access Profiles for more information.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Risk rating - an out of the box risk rating is provided for tens of thousands of cloud applications, each with more than 100 risk metrics. The risk metrics are fully modifiable by clients Policy - the service is designed to apply security policies across multiple cloud applications such as (but not limited to) Office365, Box, Salesforce, AWS and Azure the policies are fully customisable User response templates - the service is active in that it can enforce information assurance policies against user actions, the response to users is fully customisable DLP definitions - the service contains a fully functional DLP data loss prevention service this can be modified by the client to reflect their own definitions of sensitive data 3rd party integrations - the service integrates with a wide variety of IdAM and SIEM products.

Scaling

Scaling
Independence of resources The service we provide is fully multi tenanted and based on an AWS environment which carries many independent accreditations and governed by Soc 2 Type II processes

Analytics

Analytics
Service usage metrics Yes
Metrics types Uptime stats are available from https://cloudsoc.status.symantec.com/ SLA's are available from https://www.symantec.com/content/dam/symantec/docs/eulas/service-description/cloudsoc-8-2017-service-description-en.pdf
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Symantec's

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Excel format exporting of data is available along with the API.
Data export formats CSV
Data import formats Other
Other data import formats
  • Log files can be uploaded via SFTP
  • Tokenised user identities can be uploaded via SAML
  • API integration is available for most cloud apps

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.999% availability for inline services (Gatelets) 99.5% availability for non-inline services (Securelets) As detailed in https://www.symantec.com/content/dam/symantec/docs/eulas/service-description/cloudsoc-8-2017-service-description-en.pdf
Approach to resilience Available on request.
Outage reporting Via the public dashboard at https://cloudsoc.status.symantec.com/

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels The service provides full roles based access control.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Soc 2 Type II

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes Soc2 Type II

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach CISO is responsible for board level governance, policies and procedures flow down from that office. Security is at the core of our corporate culture as you would expect from the worlds largest information security company.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Available on demand (not public knowledge)
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Available on demand (not public knowledge)
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Available on demand (not public knowledge)

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £22.42 per user
Discount for educational organisations No
Free trial available Yes
Description of free trial The trial is the full service for a limited period of time. We can offer free shadowIT risk assessments identifying what shadowIT is in use in your organisation we also offer free shadow data risk assessments showing where sensitive data is exposed within your cloud applications.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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