Stakeholder Engagement and Requirements Gathering

Scope artefacts and product roadmaps; review technical architecture, risk profile and estimate costs and timeline. The outputs of these activities help to inform business case decisions. This approach aligns with Agile Software Delivery practices and has been employed by programmes seeking alignment with the GDS’ service standard.


  • Scope key artefacts
  • Produce product roadmaps
  • Estimate cost and timeline
  • Desk research
  • Stakeholder engagement
  • Initial backlog definition
  • User journey mapping
  • Scope definition
  • Wardley Mapping
  • BPMN process mapping


  • Support Business Case decision making
  • Encourage Agile Software Delivery
  • Alignment with the GDS’ service standard
  • Ensure outcomes are met
  • Critical link between business and technology


£490 to £1,240 a person a day

Service documents


G-Cloud 12

Service ID

5 6 2 4 3 8 5 5 7 5 2 2 9 1 0


Difrent Randal Whitmore
Telephone: 02076600773
Email: sales@difrent.co.uk


Planning service


Training service provided
How the training service works
We will work alongside your team members to transfer knowledge and skills related to business analysis, ensuring that your team is able to manage the service on an ongoing basis.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
Business analysis is the interface between your organisation and members of the technical team. Business analysis is also a critical part of the software development lifecycle, and all stages of the GDS assessment process.
Business analysis helps to understand and make sense of the business context in which a service exists, and work with internal stakeholders to ensure the project is delivering the most value.
At Difrent, our Business Analysis services span both agile and waterfall practices, and have significant experience in delivering complex government services.
Our team have a breadth of experience in using agile methodology and can apply an agile mindset to all aspects of your work. We are also experienced in working in a fast-paced, evolving environment and using an iterative and flexible approach to enable rapid delivery.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service

Security testing

Security services

Ongoing support

Ongoing support service

Service scope

Service constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide support through email, Slack, phone, and any other appropriate communication tools we establish with our clients during agreed operational hours.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
Bespoke to client requirements.


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)


£490 to £1,240 a person a day
Discount for educational organisations

Service documents