Bramble Hub Limited

Bramble Hub Simplisys - HR Desk - Employee Relations Management

The smart way to manage employee relations casework – HR Desk enables users to provide consistent advice and guidance to line managers and manage complaints with in depth grievance and investigation templates with a full audit trail of all agreed actions take the risk out of disciplinary procedures.

Features

  • Secure UK Data Centre with dedicated database.
  • Standard Reports OOTB and bespoke Report building tool.
  • Easily Configurable System to meet specific requirements.
  • Cloud based, No installation required, GDPR compliant.
  • Access the service anytime , anywhere with 24/7 availability
  • Easy to use

Benefits

  • Manage HR investigations.
  • Record and Track grievances/arbitrations with full audit trail.
  • Improve Employee performance with integrated Employee Improvement Plans (PIPs).
  • Manage Corporate Re-structuring with confidential access to data.
  • Create tasks and reminders.
  • Improve performance, reduce costs and ensure compliance

Pricing

£22 to £33 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

560486254034607

Bramble Hub Limited

Roland Cunningham

+44 (0) 2077350030

contact@bramblehub.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints There are no service constraints save for internet access. Users need internet access to login to the system. It should be noted that the service is updated with one major and 3 minor updates per annum. All updates are performed out of hours and clients advised in advance of the proposed system upgrade and new features.
System requirements
  • IE 9+, Firefox, Chrome, Opera, Safari
  • Internet Access

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond within 1 hour of a ticket being received Monday to Friday 08:30 to 17:30 excluding bank holidays and weekends. Extended and bespoke support cover can be supplied and quoted separately.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Chat complies with Eurpean electronic Commincations rules: https://ec.europa.eu/digital-single-market/en/telecoms-rules
Web chat accessibility testing None specifically
Onsite support Onsite support
Support levels See Service Definition Document.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Continuing with our policy of partnership we understand that it is our best interest for our clients to have a positive engagement experience. To this end we think it is essential for all clients to realise the benefits of ‘Simply Smart’ Service Management from day one. We guarantee this by offering Essential Start Up service free of charge.
Essential Start Up includes:
• One email box
• Basic, predefined, system configuration
• LDAP, single domain / path, standard Field mappings
• SSO Portal
• Default branding on Portal
• Default roll / permissions
Additionally Smart Start Services can be purchased for £4400 or adhoc professional service delivered on a case by case basis which is charged at £900 per day.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction A SQL backup of the customer database will be provided.
End-of-contract process The price includes full termination processing i.e. delivery of a copy of the data base (SQL Back up) and deletion of all client data on the hosted platform and installed locally. It does not include integrating the data with a new third party system however help with this is offered as a cost option.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None; the main application is designed to work with tablet/mobile devices. There is a cut down version for use with small screen PDA's with limited functionality. User can view calls by Status, update existing calls and log new requests.
Service interface Yes
Description of service interface Simplisys can provide access to a Self Service Portal (SSP), secure access is granted by Simplisys support and accessed by Username and Password. Customer can access the portal to review current status of tickets, add new tickets, add notes to existing tickets and close tickets. The SSP also delivers dynamic knowledge for self-help which is delivered by advanced machine learning technology, Simplisys’ SSP delivers context sensitive knowledge articles relative to data entry.
Accessibility standards None or don’t know
Description of accessibility The interface is a Self Service Portal (SSP) accessed via the browser, secure access is granted by Simplisys support and accessed by Username and Password.
Accessibility testing None specifically
API Yes
What users can and can't do using the API Simplisys offers an extensive Open API which allows user to create integrations with third party applications. The API covers Contacts, Tickets and Assets. The API allows approved user to read and write to the Service Desk database in real time.
API documentation Yes
API documentation formats PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Simplisys works in partnership with its clients to drive long term partnerships and to this end enables end users to configure the service as opposed to customise the service. There is a key differentiator here in that Configuration enables the Service to upgraded to the latest version release. Designated users can access the Administration function to configure the system to meet exact requirements.

Scaling

Scaling
Independence of resources Simplisys service includes real time infrastructure monitoring i.e. disc space usage, memory usage etc. Also the hosted architecture is designed so that users cannot impact other users, features like query timeouts and separate client data bases help ensure quality of the service.

Analytics

Analytics
Service usage metrics Yes
Metrics types Standard metrics include Total Calls logged and Closed by Group and Analyst, within and out of SLA, FTF (First Time Fix %), Calls reopened, Average time to Close.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach ISO 27001: 2013. ISO 27018. All attachments and passwords are encrypted at rest.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach A backup of the customers database can be provided. There are data extraction 'reports' that allow individual contact records to be exported in CSV format
Data export formats
  • CSV
  • Other
Other data export formats SQL database backup
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The service is designed to be available 24/7/265 however the service is taken down periodically out of hours for routine maintenance. There is no contracted guarantee however the service historically has been constantly available 24
Approach to resilience The service is designed to be fault tolerant and consists of load balanced web and application servers with high availability database backend in an active passive failover pair.
There is diverse network routing into the infrastructure and UPS / Generator protected power feeds.
Backups are stored on near line storage with off site backups maintained.
Outage reporting Any outages are reported via our Web site which shows real time availability data.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels The system respects Roles and Permissions for all users. The role determines Access and Function
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 CQS
ISO/IEC 27001 accreditation date 12/02/2018
What the ISO/IEC 27001 doesn’t cover ISO 27001 covers the whole business, Our data centre partner UK fast have there own certification to ISO27001.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber essential accreditation
Information security policies and processes We are Cyber essentials accredited and hold ISO27001 certification

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach ISO 27001 and ISO 9001
Vulnerability management type Supplier-defined controls
Vulnerability management approach Cyber Essentials
Protective monitoring type Undisclosed
Protective monitoring approach Our infrastructure is monitored internally using PTRG with automatic alerting into our service management system
Eternal monitoring is provided via multi site availability monitoring provided by “Uptime Robot”
Incident management type Supplier-defined controls
Incident management approach Simplisys service desk is used to log and process incidents and report to resolution progress to clients. The service desk broadly follows the working practices defined in ITIL.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £22 to £33 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full 15 day trial access to a test database is provided FOC. Simplisys staff on hand to help end users get the most of the trial experience.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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