Bramble Hub Limited

Bramble Hub Simplisys - HR Desk - Employee Relations Management

The smart way to manage employee relations casework – HR Desk enables users to provide consistent advice and guidance to line managers and manage complaints with in depth grievance and investigation templates with a full audit trail of all agreed actions take the risk out of disciplinary procedures.

Features

  • Secure UK Data Centre with dedicated database.
  • Standard Reports OOTB and bespoke Report building tool.
  • Easily Configurable System to meet specific requirements.
  • Cloud based, No installation required, GDPR compliant.
  • Access the service anytime , anywhere with 24/7 availability
  • Easy to use

Benefits

  • Manage HR investigations.
  • Record and Track grievances/arbitrations with full audit trail.
  • Improve Employee performance with integrated Employee Improvement Plans (PIPs).
  • Manage Corporate Re-structuring with confidential access to data.
  • Create tasks and reminders.
  • Improve performance, reduce costs and ensure compliance

Pricing

£22 to £33 per user per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

5 6 0 4 8 6 2 5 4 0 3 4 6 0 7

Contact

Bramble Hub Limited

Roland Cunningham

+44 (0) 2077350030

contact@bramblehub.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
There are no service constraints save for internet access. Users need internet access to login to the system. It should be noted that the service is updated with one major and 3 minor updates per annum. All updates are performed out of hours and clients advised in advance of the proposed system upgrade and new features.
System requirements
  • IE 9+, Firefox, Chrome, Opera, Safari
  • Internet Access

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond within 1 hour of a ticket being received Monday to Friday 08:30 to 17:30 excluding bank holidays and weekends. Extended and bespoke support cover can be supplied and quoted separately.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Chat complies with Eurpean electronic Commincations rules: https://ec.europa.eu/digital-single-market/en/telecoms-rules
Web chat accessibility testing
None specifically
Onsite support
Onsite support
Support levels
See Service Definition Document.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Continuing with our policy of partnership we understand that it is our best interest for our clients to have a positive engagement experience. To this end we think it is essential for all clients to realise the benefits of ‘Simply Smart’ Service Management from day one. We guarantee this by offering Essential Start Up service free of charge.
Essential Start Up includes:
• One email box
• Basic, predefined, system configuration
• LDAP, single domain / path, standard Field mappings
• SSO Portal
• Default branding on Portal
• Default roll / permissions
Additionally Smart Start Services can be purchased for £4400 or adhoc professional service delivered on a case by case basis which is charged at £900 per day.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
A SQL backup of the customer database will be provided.
End-of-contract process
The price includes full termination processing i.e. delivery of a copy of the data base (SQL Back up) and deletion of all client data on the hosted platform and installed locally. It does not include integrating the data with a new third party system however help with this is offered as a cost option.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None; the main application is designed to work with tablet/mobile devices. There is a cut down version for use with small screen PDA's with limited functionality. User can view calls by Status, update existing calls and log new requests.
Service interface
Yes
Description of service interface
Simplisys can provide access to a Self Service Portal (SSP), secure access is granted by Simplisys support and accessed by Username and Password. Customer can access the portal to review current status of tickets, add new tickets, add notes to existing tickets and close tickets. The SSP also delivers dynamic knowledge for self-help which is delivered by advanced machine learning technology, Simplisys’ SSP delivers context sensitive knowledge articles relative to data entry.
Accessibility standards
None or don’t know
Description of accessibility
The interface is a Self Service Portal (SSP) accessed via the browser, secure access is granted by Simplisys support and accessed by Username and Password.
Accessibility testing
None specifically
API
Yes
What users can and can't do using the API
Simplisys offers an extensive Open API which allows user to create integrations with third party applications. The API covers Contacts, Tickets and Assets. The API allows approved user to read and write to the Service Desk database in real time.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Simplisys works in partnership with its clients to drive long term partnerships and to this end enables end users to configure the service as opposed to customise the service. There is a key differentiator here in that Configuration enables the Service to upgraded to the latest version release. Designated users can access the Administration function to configure the system to meet exact requirements.

Scaling

Independence of resources
Simplisys service includes real time infrastructure monitoring i.e. disc space usage, memory usage etc. Also the hosted architecture is designed so that users cannot impact other users, features like query timeouts and separate client data bases help ensure quality of the service.

Analytics

Service usage metrics
Yes
Metrics types
Standard metrics include Total Calls logged and Closed by Group and Analyst, within and out of SLA, FTF (First Time Fix %), Calls reopened, Average time to Close.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
ISO 27001: 2013. ISO 27018. All attachments and passwords are encrypted at rest.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
A backup of the customers database can be provided. There are data extraction 'reports' that allow individual contact records to be exported in CSV format
Data export formats
  • CSV
  • Other
Other data export formats
SQL database backup
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
The service is designed to be available 24/7/265 however the service is taken down periodically out of hours for routine maintenance. There is no contracted guarantee however the service historically has been constantly available 24
Approach to resilience
The service is designed to be fault tolerant and consists of load balanced web and application servers with high availability database backend in an active passive failover pair.
There is diverse network routing into the infrastructure and UPS / Generator protected power feeds.
Backups are stored on near line storage with off site backups maintained.
Outage reporting
Any outages are reported via our Web site which shows real time availability data.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
The system respects Roles and Permissions for all users. The role determines Access and Function
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
CQS
ISO/IEC 27001 accreditation date
12/02/2018
What the ISO/IEC 27001 doesn’t cover
ISO 27001 covers the whole business, Our data centre partner UK fast have there own certification to ISO27001.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber essential accreditation
Information security policies and processes
We are Cyber essentials accredited and hold ISO27001 certification

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
ISO 27001 and ISO 9001
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Cyber Essentials
Protective monitoring type
Undisclosed
Protective monitoring approach
Our infrastructure is monitored internally using PTRG with automatic alerting into our service management system
Eternal monitoring is provided via multi site availability monitoring provided by “Uptime Robot”
Incident management type
Supplier-defined controls
Incident management approach
Simplisys service desk is used to log and process incidents and report to resolution progress to clients. The service desk broadly follows the working practices defined in ITIL.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£22 to £33 per user per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full 15 day trial access to a test database is provided FOC. Simplisys staff on hand to help end users get the most of the trial experience.

Service documents

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