Axis12 Limited

Hosted Intranet

Our hosted intranet distribution can be deployed in under 10 minutes, and provides a secure fully featured Intranet (based on Drupal 7) out of the box. It meets all UK Government requirements with regards to accessibility and security along with advanced content management features typical of any enterprise-grade CMS.

Features

  • Built on Drupal - best of breed open source
  • Powerful search provided by Solr
  • Highly secure
  • Fully featured and responsive
  • Workflow
  • News and events
  • Publications
  • RSS feeds
  • Drag and drop layout
  • Personalised home page

Benefits

  • Setup, hosting an support included
  • Regular feature development
  • Customisation options
  • Demo site available

Pricing

£1100 per unit per month

  • Education pricing available

Service documents

G-Cloud 9

558316959488123

Axis12 Limited

Luke Harrop

8455195465

luke@axistwelve.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints N/A
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Core office (C) hours: 08:30 – 17:30 Monday to Friday on standard UK business days.
Non-core hours (NC): All other times
Support for Levels 1–5 issues and Support Requests
Level 1, within 15mins (C), up to 30min (NC)
Level 2, within 2 hours (C & NC)
Level 3, within 24 hours (C & NC)
Level 4, within 48 hours (C & NC)
Level 5, within 48 hours (C & NC)

Other Emails received outside of office hours will be collected, however no action can be guaranteed until the next working day. Non-core hours: All other times
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing No testing has been done in this respect to date
Onsite support Yes, at extra cost
Support levels We provide a range of different support ranging from 24/7 x 365 through to Core hours: Office hours (08:30 – 17:30 Monday to Friday on standard UK business days). Costs vary depending on level of service required and staff type. Every client will have a named account manager experienced in diagnosing and directing requests to the correct resource.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Provisioning is automated. Online training is provided and onsite training is provided at a cost.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction We provide a export facility as a part of the interface, all other data is storage on the client side
End-of-contract process Everything is included in the subscription price

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference from a functionality perspective. There a some UX enhancements for mobile users.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing We have engaged with both end user and a specialist agency assistive interface testing.
API Yes
What users can and can't do using the API We have private api that can allows create, editing and grading of assignments
API documentation Yes
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources Network separation, pinned resources with hosts, under allocation of resources on underlying hosts

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage metrics from the Teacher, Student, School wide and District/Council wide
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users export the grading data via the interface in the administrator section of the site. All other data is stored in Office 365
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • Active Directory Sync
  • School data sync

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.95% uptime. Support for Level 1 issues and planned Support Requests (Levels 2-5) where agreed in advance. An out-of-hours telephone number is provided for The Customer to escalate any Level 1 issues. The Supplier will respond to and action any Level 1 issues in accordance with the response targets. Hosting and infrastructure issues will be actioned within the resolution targets. Level 1 issues caused by an application or content change made within non-Core hours will be actioned on a best efforts basis. Outages caused by these issues will be exempt from the uptime measurements and Service Level Credit calculations, and the support services may be chargeable.
Approach to resilience Service resilience is available on request
Outage reporting Email alerts.

Incident reports.

Phone calls to clients.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Two factor authentication.

IP white list.

VPN.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 16/09/2013
What the ISO/IEC 27001 doesn’t cover Scope Statement Axis12 ISMS encompasses all aspects of the organisation’s business and operations in support of discharging their obligations as defined in the Service Agreements with their clients from their London site, with hosting services provided in UK based datacentres and Amazon Cloud Services based in EA. This includes software development, hosting, support and training, the provision of consultancy and all other defined service offerings together with the associated supporting business processes. Exclusions Recruitment services are not currently in scope as they are not relevant to our certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We follow ISO27001 information security standards, processes and procedures are audited internally twice yearly per department and once a year externally by the BSI.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change Control Steps: 1. Documenting the Change Request through Axis12 Change Control system. 2. Formal assessment of change looking at risks, benefits and security impact of making the change evaluated by the Change Approver. 3. The team responsible for the change creates a detailed plan for its design and implementation. 4. The implementation team designs a program for the software change and tests it. If successful a release date is requested. 5. The team implements the program and stakeholders review the change. 6. Final assessment involves requestor and change approver confirming the implementation success/failure and Change Request is closed/reopened.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We are constantly monitoring the various major alert/information channels for threats to our system. Each threat is classified Critical, High, Low with expected implementation times as follow. - 'Critical’ patches should be deployed within hours - 'High’ patches should be deployed within 2 weeks of a patch becoming available - ‘Low’ patches deployed within 8 weeks of a patch becoming available
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We have a range of automated and manual approaches to protective monitoring that are constantly being reviewed as new threats are identified within the industry. We work closely with our hosting partners and other industry experts. The exact process is available on request. Incident responses are reviewed and classified in our ‘Security Incident (System)’ and assigned to the appropriate Service Level to the incident with the appropriate level of technical resources to resolve the issue.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Axis12 follow our ISO 27001 policy to incident management. Incidents are recorded in logged in Jira which is then triaged. Once resolved incident reports are provided to the client, providing a summary, analysis, any corrective actions and improvement plans required.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1100 per unit per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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