Centerprise International Ltd

Centerprise Savanna Public Cloud by Voo Servers

Public cloud services based from our primary data centre location in Maidstone, Kent. Offering compute resources, containers, block storage, load balancers and CDN built on our own platform with DRaaS capabilities across multiple regions.

Features

  • Instantly deploy and scale resources.
  • Auto scale resources according to demand.
  • Real-time reporting on resource consumption.
  • Private connectivity available via MPLS.

Benefits

  • Know exactly where your data is.
  • Easy to use cloud management portal.
  • Clear cost estimates to avoid unexpected charges.
  • Inclusive ingress and egress data transfer
  • Multiple geographic locations.

Pricing

£20 a virtual machine a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 5 7 4 9 9 3 8 2 8 2 8 8 0 1

Contact

Centerprise International Ltd Tenders Team
Telephone: 01256 378 000
Email: tendersteam@centerprise.co.uk

Service scope

Service constraints
Our services are designed to be resilient, even through scheduled maintenance, however all maintenance windows are designated as 'at risk' and will be notified at least 72 hours prior to the maintenance window. All 'at risk' maintenance windows are scheduled during off-peak times and individually assessed through change management processes to ensure the elements of risk are mitigated to reduce the level of risk as low as possible.
System requirements
  • Web Browser & Internet Access for cloud management portal.
  • Individual compute requirements for services are client specified.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is provided 24 hours a day, 7 days a week, 365 days a year. Questions are responded to on a priority basis. Out of hours, we prioritise service impacting questions.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
We provide a first line support telephone number, email ticketing support and online ticketing support - all of which are supported by our second and third line resolver groups. Our support is provided 24 hours a day, 7 days a week, 365 days a year. Questions are responded to on a priority basis. Out of hours, we prioritise service impacting questions.

Our user can manage status and priority of support tickets as well as accessing our technical support team via email or online portal.

All our support levels are charged at the same rates.

Our architects, consultants and technical support teams are wholly dedicated to ensuring the infrastructure supporting your applications and data are implemented and maintained to ensure peak performance 24x7x365.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Our projects team will initially assist with the setup and migration of the service and data including some initial training. After the initial migration further support and training is provided by our service desk.
Service documentation
No
End-of-contract data extraction
A dump of all data can be requested which will be generated and supplied in the requested format. Data can also be extracted through the cloud management portal or API interface.
End-of-contract process
No additional costs at the end of the contract.

Using the service

Web browser interface
Yes
Using the web interface
Our cloud management portal allows services to be deployed and maintained via an easy to use interface which has undergone extensive user experience testing to ensure it is as simple and easy to use as possible. New resources to be spun-up, scaled and removed in a matter of minutes all with a click of a few buttons and little, to no, technical knowledge
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Non-text content is avoided as much as possible and where non-text content is used it has been appropriately labelled for accessibility tools to be able to process it. All content serves a functional purpose in the usability of the system and very little decorative elements are used that may inhibit accessibility. The uses of themes is also deployed to allow for different accessibility requirements.
Web interface accessibility testing
Minor interface testing has been performed by the UX designers of the cloud management platform however we are prepared to undertake additional changes based on any usability advice that is presented through our service usage.
API
Yes
What users can and can't do using the API
All functions that are available via the cloud management platform are also available via the API. This includes the service provision and lifetime management. The cloud management platform is itself driven by the API and there are no material differences between the API functionality and the web interface.
API automation tools
  • Ansible
  • Other
Other API automation tools
Jenkins
API documentation
Yes
API documentation formats
HTML
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Automatic alerting is used to find and resolve bottlenecks on our infrastructure before they become noticeable to end users. Our engineering team also closely monitor resources to ensure a proactive approach to managing service demand.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
VooServers

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Entire System
  • Granular files
  • Oracle Databases
Backup controls
The backups are provided as a fully managed service with all elements of the service backed up as standard.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Multiple layers of network security utilising firewalls, VLAN's and traffic segregation.

Availability and resilience

Guaranteed availability
99.99% on general service availability with tiered service credits if this is not met.
Approach to resilience
Multiple data centres are in operation with replication between those data centres. Within each data centre clusters are then also utilised to deliver individual server and/or component failure.

At the power and network layer within each data centre multiple paths are provided to ever server and virtual machine.
Outage reporting
Via our public dashboard and e-mail alerts.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces are restricted by either standard username/password combinations or multi-factor authentication. This can then be combined with IP based restrictions to only allow specific connections to access the interface. Support channels are restricted by username/password combinations with additional security call-backs and verification checks.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
12/02/2018
What the ISO/IEC 27001 doesn’t cover
There nothing that is not covered by our ISO27001 certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Security Essential Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Implementation of ISO27001:2013 and Cyber Essentials controls supported by a number of policies and procedures. Monthly management level meetings are also conducted on the performance of the ISMS.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management is performed according to selected ITIL standards and then incorporated into ISO27001:2013 policies and procedures.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Managed in accordance with defined policies and procedures within our ISMS which conforms to ISO27001:2013 standards. Vulnerability scanners are in operation in addition to regular audits and patching schedules.
Protective monitoring type
Undisclosed
Protective monitoring approach
Systems are protected firstly by F5 Advanced WAF capabilities. After that IPS/IDS is deployed in addition to collating all relevant logs in a central storage system where they can be assessed and incidents highlighted. Our response management is then defined under our ISO27001:2013 certification of incident and response management.
Incident management type
Supplier-defined controls
Incident management approach
Defined under ISO27001:2013 in varying policies and procedures but namely incident response management policies. Incidents are logged in our CRM system and involve board level input for high severity incidents. The closure of the entry in CRM also generates a report which is provided to any stakeholders.

Reports are provided to impacted customers in the report phase via the central ticketing system.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
KVM hypervisor
How shared infrastructure is kept separate
Each organisation is containerised to ensure segregation between resources. Private networking and VLAN's are also used to segregate the flow of information within our infrastructure.

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£20 a virtual machine a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
We provide a £150 cloud credit for consumption of our services which has no exclusions and can be used on any of our cloud services. The credit is not time limited and can be used for as long as it takes to consume the credit.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersteam@centerprise.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.