eCom Scotland

eLearning Content Development

Our experienced and talented team of design team work with clients to deliver engaging, interactive and stimulating e-learning built in industry standard authoring tools. Combined with project and risk management with a thorough QA and UAT process we can ensure engagement and compliance with content.

Features

  • Content development analysis and professional advice
  • Storyboarding from provided and existing content
  • Graphic and navigation design
  • Technical production to supplied technical specification
  • SCORM and xAPI packaging
  • Technical testing & Quality assurance
  • User experience testing
  • Specific accessibility technical testing
  • Project and risk management

Benefits

  • Expertise of an experienced elearning team
  • Fully responsive designs across all devices
  • Animations/videos can be in courses or used as stand-alone
  • Can be part of a blended learning classroom approach
  • xAPI can be added for more detailed user tracking
  • Visually engaging through use of video animations and graphics
  • Can be built in your preferred authoring tool

Pricing

£8000 per transaction

  • Education pricing available

Service documents

G-Cloud 11

556364309605015

eCom Scotland

Emma Dickson

01383 630032

Emma.Dickson@ecomscotland.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Courses can be built within eNetAuthor our cloud authoring tool then handed over to the client as well as placed in our LMS eNetLearn
Cloud deployment model Private cloud
Service constraints Limitations may include; Clients SSL, licensing and browser limitations.
System requirements
  • A stable internet connection of 5Mbps minimum
  • A browser that supports HTML5
  • A Learning Management System or environment to host the course

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond within 24hrs however some responses may take up to 72hrs
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Clients have a dedicated account manager to oversee the project from concept to delivery as well as having access to the wider team at eCom. All courses undertake thorough QA and UAT testing which is handled by our customer support team before sign off by the client. A project review is then undertaken and any additional support scoped out.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide consultation or content workshops that can be held face to face or via webcall.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction When the project is complete users are sent the SCORM file package for their course.
End-of-contract process At the end of the contract the SCORM file is sent to the client.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Courses can be built to be responsive across all devices if this is a requirement from the client.
API No
Customisation available Yes
Description of customisation The eLearning package can be customised in terms of course duration, browsers applicable, level of interactions, knowledge checks and design. This is all scoped out and documented at project kick off.

Scaling

Scaling
Independence of resources We complete a project plan with detailed dates of every phase of the project which shows milestones to delivery. This is a binding document that keeps the work to scope and on-time. This is provided prior to the project kick off.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data is contained within the eLearning course and the completed SCORM file is sent to users at the end of the project after the client has signed off the work as complete.
Data export formats Other
Other data export formats
  • SCORM file
  • HTML5
Data import formats Other
Other data import formats
  • SCORM
  • HTML5

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks We provide users with a SCORM file therefore there is no network integration.
Data protection within supplier network Other
Other protection within supplier network We provide users with a SCORM file therefore there is no network integration

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% as per https://www.ukfast.co.uk/service-level-agreement-cloud-hosting.html and reasonable maintenance.
Approach to resilience Information available on request.
Outage reporting Information received via SMS message and follow up phone call along with access to a client dashboard. 24/7 support with UKFAST engineers. Account manager availability.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels User roles to restrict management interface and support channels.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes Adhere to principles of ISO27001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Com's formal change management process; • Appointing a change manager responsible for the proposed changes. • Assuring all proposed changes are evaluated for their benefits and risks, and that all impacts are considered. • Prioritizing changes so that limited resources are allocated to those changes that produce the greatest benefit based on the business need. • Requiring all changes are thoroughly tested and that each deployment includes a back-out plan to restore the state of the environment in the event that the deployment fails. • Ensuring the configuration management system is updated to reflect the effect of any changes.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All applications updated via Sucunia PSI and operating systems patched via WSUS within 14 days and after testing. Regular vulnerability scans performed by penetration tester. Anti virus and anti ransomware installed on all machines
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Syslog Monitoring performed by PRTG server
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach • Incident identification • Incident logging • Incident categorization • Incident prioritization • Initial diagnosis • Escalation, as necessary, to level 2 support • Incident resolution • Incident closure • Communication with the user community throughout the life of the incident

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £8000 per transaction
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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