eCom Scotland

eLearning Content Development

Our experienced and talented team of design team work with clients to deliver engaging, interactive and stimulating e-learning built in industry standard authoring tools. Combined with project and risk management with a thorough QA and UAT process we can ensure engagement and compliance with content.

Features

  • Content development analysis and professional advice
  • Storyboarding from provided and existing content
  • Graphic and navigation design
  • Technical production to supplied technical specification
  • SCORM and xAPI packaging
  • Technical testing & Quality assurance
  • User experience testing
  • Specific accessibility technical testing
  • Project and risk management

Benefits

  • Expertise of an experienced elearning team
  • Fully responsive designs across all devices
  • Animations/videos can be in courses or used as stand-alone
  • Can be part of a blended learning classroom approach
  • xAPI can be added for more detailed user tracking
  • Visually engaging through use of video animations and graphics
  • Can be built in your preferred authoring tool

Pricing

£8000 per transaction

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

5 5 6 3 6 4 3 0 9 6 0 5 0 1 5

Contact

eCom Scotland

Emma Dickson

01383 630032

Emma.Dickson@ecomscotland.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Courses can be built within eNetAuthor our cloud authoring tool then handed over to the client as well as placed in our LMS eNetLearn
Cloud deployment model
Private cloud
Service constraints
Limitations may include; Clients SSL, licensing and browser limitations.
System requirements
  • A stable internet connection of 5Mbps minimum
  • A browser that supports HTML5
  • A Learning Management System or environment to host the course

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to respond within 24hrs however some responses may take up to 72hrs
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Clients have a dedicated account manager to oversee the project from concept to delivery as well as having access to the wider team at eCom. All courses undertake thorough QA and UAT testing which is handled by our customer support team before sign off by the client. A project review is then undertaken and any additional support scoped out.
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide consultation or content workshops that can be held face to face or via webcall.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
When the project is complete users are sent the SCORM file package for their course.
End-of-contract process
At the end of the contract the SCORM file is sent to the client.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Courses can be built to be responsive across all devices if this is a requirement from the client.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
The eLearning package can be customised in terms of course duration, browsers applicable, level of interactions, knowledge checks and design. This is all scoped out and documented at project kick off.

Scaling

Independence of resources
We complete a project plan with detailed dates of every phase of the project which shows milestones to delivery. This is a binding document that keeps the work to scope and on-time. This is provided prior to the project kick off.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data is contained within the eLearning course and the completed SCORM file is sent to users at the end of the project after the client has signed off the work as complete.
Data export formats
Other
Other data export formats
  • SCORM file
  • HTML5
Data import formats
Other
Other data import formats
  • SCORM
  • HTML5

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
We provide users with a SCORM file therefore there is no network integration.
Data protection within supplier network
Other
Other protection within supplier network
We provide users with a SCORM file therefore there is no network integration

Availability and resilience

Guaranteed availability
99.9% as per https://www.ukfast.co.uk/service-level-agreement-cloud-hosting.html and reasonable maintenance.
Approach to resilience
Information available on request.
Outage reporting
Information received via SMS message and follow up phone call along with access to a client dashboard. 24/7 support with UKFAST engineers. Account manager availability.

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
User roles to restrict management interface and support channels.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Adhere to principles of ISO27001

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Com's formal change management process; • Appointing a change manager responsible for the proposed changes. • Assuring all proposed changes are evaluated for their benefits and risks, and that all impacts are considered. • Prioritizing changes so that limited resources are allocated to those changes that produce the greatest benefit based on the business need. • Requiring all changes are thoroughly tested and that each deployment includes a back-out plan to restore the state of the environment in the event that the deployment fails. • Ensuring the configuration management system is updated to reflect the effect of any changes.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
All applications updated via Sucunia PSI and operating systems patched via WSUS within 14 days and after testing. Regular vulnerability scans performed by penetration tester. Anti virus and anti ransomware installed on all machines
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Syslog Monitoring performed by PRTG server
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
• Incident identification • Incident logging • Incident categorization • Incident prioritization • Initial diagnosis • Escalation, as necessary, to level 2 support • Incident resolution • Incident closure • Communication with the user community throughout the life of the incident

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£8000 per transaction
Discount for educational organisations
Yes
Free trial available
No

Service documents

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