SBL Group Open Touch Enterprise Cloud (OTEC)
A UCaaS solution delivering all the unified communications necessary to optimize the productivity of employees through multidevice, multiparty and multimedia communications. Easily conveys context-based information without compromising security or quality. Employees shift between devices to adapt to the context of a conversation, delivering a superior customer experience.
Features
- Flexible Deployment Model - assign features against users needs
- Full Multimedia N Party Conference Capability internal and external parties
- Supports Deskphone (inc Analogue), Mobile, Tablet, PC and VC systems
- Ability to scale users down and up on monthy basis
- Fully available inside and outside the organisation
- Clientless guest conference access - voice video and desktop
- Occupancy based billing (per night) in certain markets
- Web portal for self service and provionioning
- APIs available - RESTful and SOAP for application integration
- Integrates with CRMs, Office365 & Skype for Business
Benefits
- Secure Cloud, Hybrid on site or in Data Centre
- Clientless conferencing with IM, Voice, Video, Desktop showing
- Enables Multi device communications based on users location and preferences
- Invoiced on a consumption basis, only the active licenses charged.
- Allows adoption of flexible working practices and provides DR capability
- Enable easy working with client and partners
- Maintain legacy analogue handsets whilst integrating with Full UC offer
- Basic voice to full business telephony through to full UC
- Ability to shift and escalate active sessions between devices
- SLA provided by an ALE Expert Business Partner
Pricing
£7.48 a user a month
- Minimum contract period: Year
- Education pricing available
- Excluding VAT
- Trial and free options available
Service documents
Request an accessible format
Framework
G-Cloud 8
Service ID
5 5 1 9 7 3 9 3 2 2 3 1 2 0 8
Contact
SBL Group Ltd
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Telephone: <removed>
Email: <removed>@810624b1-0fbd-4f81-8012-2db7b989f5de.com
Support
- Support service type
-
- Service desk
- Phone
- Onsite
- Support accessible to any third-party suppliers
- Yes
- Support availability
- 24x7x365 (service dependant)
- Standard support response times
- 4 hours standard
- Incident escalation process available
- Yes
Open standards
- Open standards supported and documented
- No
Onboarding and offboarding
- Service onboarding process included
- Yes
- Service offboarding process included
- Yes
Analytics
- Real-time management information available
- Yes
Cloud features
- Elastic cloud approach supported
- Yes
- Guaranteed resources defined
- Yes
- Persistent storage supported
- Yes
Provisioning
- Self-service provisioning supported
- No
- Service provisioning time
- 2 days
- Service deprovisioning time
- 1 day
Open source
- Open-source software used and supported
- Yes
Code libraries
- Languages your code libraries are written in
- Multiple Different Languages are used
API access
- API access available and supported
- Yes
- API type
- RESTful and SOAP
Networks and connectivity
- Networks the service is directly connected to
-
- Internet
- Other
Access
- Supported web browsers
-
- Internet Explorer 10+
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Offline working and syncing supported
- No
- Supported devices
-
- PC
- Mac
- Smartphone
- Tablet
Certifications
- Vendor certification(s)
- Alcatel Lucent Enterprise Expert Partner
Data storage
- Datacentres adhere to the EU code of conduct for energy-efficient datacentres
- Yes
- User-defined data location
- Yes
- Datacentre tier
- None of the above
- Backup, disaster recovery and resilience plan in place
- Yes
- Data extraction/removal plan in place
- Yes
Data-in-transit protection
- Data protection between user device and service
Asset protection and resilience
- Datacentre location
- Data management location
- Legal jurisdiction of service provider
- UK
- Datacentre protection
- No
- Data-at-rest protection
- Secure data deletion
- Other secure erasure process
- Service availability
- 99.999%
Separation between consumers
- Cloud deployment model
- Private cloud
- Type of consumer
- No other consumer
- Services separation
- Yes
- Services management separation
- Yes
Governance
- Governance framework
- Yes
Configuration and change management
- Change impact assessment
- Yes
Vulnerability management
- Vulnerability assessment
- Yes
- Vulnerability monitoring
- Yes
- Vulnerability mitigation prioritisation
- Yes
- Vulnerability tracking
- Yes
- Vulnerability mitigation timescales
- Yes
Event monitoring
- Event monitoring
- Yes
Incident management
- Incident management processes
- Yes
- Consumer reporting of security incidents
- Yes
- Security incident definition published
- Yes
Personnel security
- Personnel security checks
Secure development
- Secure development
- Yes
- Secure design, coding, testing and deployment
- Yes
- Software configuration management
- Yes
Supply-chain security
- Visibility of data shared with third-party suppliers
- Yes
- Third-party supplier security requirements
- Yes
- Third-party supplier risk assessment
- Yes
- Third-party supplier compliance monitoring
- Yes
Authentication of consumers
- User authentication and access management
- Yes
- User access control through support channels
- Yes
Separation and access control within management interfaces
- User access control within management interfaces
- Yes
- Administrator permissions
- Yes
Identity and authentication
- Identity and authentication controls
Secure service administration
- Service management model
Audit information provision to consumers
- Audit information provided
- Data made available by negotiation
Secure use of the service by the customer
- Device access method
- Training
- Yes