This G-Cloud 8 service is no longer available to buy.

The G-Cloud 8 framework expired on Friday 28 July 2017. Any existing contracts with SBL Group Ltd are still valid.
SBL Group Ltd

SBL Group Open Touch Enterprise Cloud (OTEC)

A UCaaS solution delivering all the unified communications necessary to optimize the productivity of employees through multidevice, multiparty and multimedia communications. Easily conveys context-based information without compromising security or quality. Employees shift between devices to adapt to the context of a conversation, delivering a superior customer experience.

Features

  • Flexible Deployment Model - assign features against users needs
  • Full Multimedia N Party Conference Capability internal and external parties
  • Supports Deskphone (inc Analogue), Mobile, Tablet, PC and VC systems
  • Ability to scale users down and up on monthy basis
  • Fully available inside and outside the organisation
  • Clientless guest conference access - voice video and desktop
  • Occupancy based billing (per night) in certain markets
  • Web portal for self service and provionioning
  • APIs available - RESTful and SOAP for application integration
  • Integrates with CRMs, Office365 & Skype for Business

Benefits

  • Secure Cloud, Hybrid on site or in Data Centre
  • Clientless conferencing with IM, Voice, Video, Desktop showing
  • Enables Multi device communications based on users location and preferences
  • Invoiced on a consumption basis, only the active licenses charged.
  • Allows adoption of flexible working practices and provides DR capability
  • Enable easy working with client and partners
  • Maintain legacy analogue handsets whilst integrating with Full UC offer
  • Basic voice to full business telephony through to full UC
  • Ability to shift and escalate active sessions between devices
  • SLA provided by an ALE Expert Business Partner

Pricing

£7.48 a user a month

  • Minimum contract period: Year
  • Education pricing available
  • Excluding VAT
  • Trial and free options available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@810624b1-0fbd-4f81-8012-2db7b989f5de.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 8

Service ID

5 5 1 9 7 3 9 3 2 2 3 1 2 0 8

Contact

SBL Group Ltd <removed>
Telephone: <removed>
Email: <removed>@810624b1-0fbd-4f81-8012-2db7b989f5de.com

Support

Support service type
  • Service desk
  • Email
  • Phone
  • Onsite
Support accessible to any third-party suppliers
Yes
Support availability
24x7x365 (service dependant)
Standard support response times
4 hours standard
Incident escalation process available
Yes

Open standards

Open standards supported and documented
No

Onboarding and offboarding

Service onboarding process included
Yes
Service offboarding process included
Yes

Analytics

Real-time management information available
Yes

Cloud features

Elastic cloud approach supported
Yes
Guaranteed resources defined
Yes
Persistent storage supported
Yes

Provisioning

Self-service provisioning supported
No
Service provisioning time
2 days
Service deprovisioning time
1 day

Open source

Open-source software used and supported
Yes

Code libraries

Languages your code libraries are written in
Multiple Different Languages are used

API access

API access available and supported
Yes
API type
RESTful and SOAP

Networks and connectivity

Networks the service is directly connected to
  • Internet
  • Other

Access

Supported web browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Offline working and syncing supported
No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Vendor certification(s)
Alcatel Lucent Enterprise Expert Partner

Data storage

Datacentres adhere to the EU code of conduct for energy-efficient datacentres
Yes
User-defined data location
Yes
Datacentre tier
None of the above
Backup, disaster recovery and resilience plan in place
Yes
Data extraction/removal plan in place
Yes

Data-in-transit protection

Data protection between user device and service

Asset protection and resilience

Datacentre location
Data management location
Legal jurisdiction of service provider
UK
Datacentre protection
No
Data-at-rest protection
Secure data deletion
Other secure erasure process
Service availability
99.999%

Separation between consumers

Cloud deployment model
Private cloud
Type of consumer
No other consumer
Services separation
Yes
Services management separation
Yes

Governance

Governance framework
Yes

Configuration and change management

Change impact assessment
Yes

Vulnerability management

Vulnerability assessment
Yes
Vulnerability monitoring
Yes
Vulnerability mitigation prioritisation
Yes
Vulnerability tracking
Yes
Vulnerability mitigation timescales
Yes

Event monitoring

Event monitoring
Yes

Incident management

Incident management processes
Yes
Consumer reporting of security incidents
Yes
Security incident definition published
Yes

Personnel security

Personnel security checks

Secure development

Secure development
Yes
Secure design, coding, testing and deployment
Yes
Software configuration management
Yes

Supply-chain security

Visibility of data shared with third-party suppliers
Yes
Third-party supplier security requirements
Yes
Third-party supplier risk assessment
Yes
Third-party supplier compliance monitoring
Yes

Authentication of consumers

User authentication and access management
Yes
User access control through support channels
Yes

Separation and access control within management interfaces

User access control within management interfaces
Yes
Administrator permissions
Yes

Identity and authentication

Identity and authentication controls

Secure service administration

Service management model

Audit information provision to consumers

Audit information provided
Data made available by negotiation

Secure use of the service by the customer

Device access method
Training
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@810624b1-0fbd-4f81-8012-2db7b989f5de.com. Tell them what format you need. It will help if you say what assistive technology you use.