Weald Computer Systems Ltd

Zoho and Microsoft Cloud

Weald Computer Systems are experts in delivering Cloud Services and are able to assist in achieving Digital Transformation.
Whether through the utilisation of Office365, Microsoft365,Azure or Zoho One. We have the expertise and capability to assist you in implementing these services as new services or through increasing adoption.

Features

  • Integrated and unified platform
  • Artificial Intelligent service delivery
  • In built analytics into all features
  • Security and GDPR complaint
  • Productivity, Email and Collaborative platform
  • Mobile and remote ready integrated applications
  • Unlimited storage for Email,calendaring
  • Data loss preventionm legal hold and archive
  • 24/7 Service Support
  • Single sign on

Benefits

  • Work from anywhere at anytime on any device
  • Gain insight into user activity for effective service planning
  • Utilise automation to achieve improvements in administration
  • Secure your data from malicious intentions
  • Deploy and manage change effective
  • Save on powerful and expensive hardware
  • Flexible licensing models
  • Utilise artificial intelligence to understand software and machine behaviour
  • Improve collaboration with very little administrative burden

Pricing

£3 to £30.5 per person per month

Service documents

G-Cloud 11

551654387560704

Weald Computer Systems Ltd

The Purchasing Manager

01622 891078

Tim@wealdcomputersystems.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Our Service Descriptions are available at

https://www.zoho.com/one/applications/

https://technet.microsoft.com/en-us/library/office-365-service-descriptions.aspx
System requirements Stable broadband connectivity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Critical: Available 24/7, response in 1 hour. High: 24/7 next day for Enterprise
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible From the website by clicking on a link and support desk officer available will pick up the ticket
Web chat accessibility testing A user journey was tested for all users
Onsite support Yes, at extra cost
Support levels Billing support is provided in English from 9 AM–5 PM Monday–Friday.
Technical support is provided in English 9 to 5PM hours a day, 7 days a week.
Unrestricted fast, effective onsite support field service technicians. At extra cost per hour
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We will support enterprise users with guided walk through removing technical barriers and enabling end-users to use the technology immediately to achieve business goals.
Migration Services: Easily move data from one environment to the other minimizing downtime and data loss while maintaining legacy file structures were needed
User Training: We provide training and support either through a remote, web-based meeting tool or in person, delivering a far lower cost than hiring external consultants.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We provide consultancy to ensure that the method we use meets client needs. This can be for example the creation of legacy databases. There are also standard tools provided by Microsoft or Zoho that we can use for migrating data across platforms
End-of-contract process Upon expiration or termination of your subscription or contract, Microsoft and Zoho will provide you, by default, additional limited access for 90 days to export your data. We will also get our consultants to work with you to ensure that your data is moved and securely saved or destroyed depending on your next plans.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Same experience
API Yes
What users can and can't do using the API Standard Microsoft and Zoho APIs
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation All applications can be customised to suite needs and this can be done by developers

Scaling

Scaling
Independence of resources Data is stored and processed in various data center around the world which offer agility and prevents over subscribing to any particular region. Microsoft and Zoho performs any such transfer of Customer Data to any such country and to store and process Customer Data in order to provide the Self-Service Online Services. Our partners abide by the EU Safe Harbor and the Swiss Safe Harbor frameworks . We also provide support dashboard to ensure the service is operating as optimal as possible.

Analytics

Analytics
Service usage metrics Yes
Metrics types We develop dashboard internally to suite the service that is provided to our clients
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft and Zoho

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Please see
Microsoft
https://products.office.com/en-gb/business/office-365-online-data-portability
Zoho
https://www.zoho.com/gdpr.html
Data export formats
  • CSV
  • ODF
  • Other
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks We use service-side technologies that encrypt customer data at rest and in transit. For customer data at rest, Office 365 and Zoho one uses volume-level and file-level encryption systems. For your data in transit, we uses multiple encryption technologies for communications between datacenters and between clients and servers, such as Transport Layer Security (TLS) and Internet Protocol Security (IPsec). Office 365 also includes customer-managed encryption features. Customer data stored within Office 365 or Zoho One is protected in all configurations. Validation of Microsoft cryptographic policy and its enforcement is independently verified through multiple third-party audits.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network Other

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% SLA
Approach to resilience https://docs.microsoft.com/en-us/azure/architecture/reliability/
Outage reporting Monitoring Office 365 Connectivity

Getting notified of new Office 365 endpoints

If you're managing Office 365 endpoints, you'll want to receive notifications when we publish new endpoints, you can subscribe to our RSS feed using your favorite RSS reader. Here is how to subscribe via Outlook or you can have the RSS feed updates emailed to you.

Use System Center to Monitor Office 365

If you're using Microsoft System Center, you can download the System Center Management Pack for Office 365 to begin monitoring Office 365 today. For more detailed guidance, please see the management pack operations guide or this blog post Office365 Monitoring using System Centre Operations Manager

Monitoring the health of Azure ExpressRoute

If you are connecting to Office 365 using Azure ExpressRoute for Office 365, you'll want to ensure that you're using both the Office 365 Service Health Dashboard as well as the Azure Reducing troubleshooting time with Azure Resource health

Using Azure AD Connect Health with AD FS

If you're using AD FS for Single Sign-On with Office 365, you'll want to begin using Azure AD Connect Health to monitor your AD FS infrastructure.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels 2 factor authentication exists on our user portals
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Working on the standards for IEC 27001 however certification process is still in progress.
Information security policies and processes The MD has overall responsibility for the way the system is followed and the processes that are being used for the deployment of security on client premises.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Microsoft and Zoho have developed formal standard operating procedures (SOPs) governing the change management processes they undertake. These cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1/SOC 2, NIST 800-53, and others.
Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft. OSA combines this knowledge with the experience of running hundreds of thousands of servers in datacenters around the world
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach In support of the Information Security Policy, Office 365 runs multiple layers of antivirus software to ensure protection from common malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware. Additionally, all mails coming into the service run through the Exchange Online Protection engine, which uses multiple antivirus and antispam engines to capture known and new threats against the system. Microsoft has its own Security Response Center (MSRC) that also supplies information to all our customers covering the whole range Microsoft products.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach We employ sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

Proactive monitoring continuously measures the performance of key subsystems of our services platform against thier established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Details of principles we adhere to are below:
http://aka.ms/Office365SIM

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3 to £30.5 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Typically 1 month period
Link to free trial https://products.office.com/en-gb/try

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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