PGS SOFTWARE SP Z O O
Managed Amazon Web Services (AWS)
AWS provides a range of storage, compute, and public cloud services that enable you to innovate your business, swiftly deploying new applications and scaling based on demand. Our service will help maintain the operational performance of your services, ensure good security practice and manage cost control.
Features
- Full range of Amazon Web Services (AWS) available.
- Standard AWS price list.
- Amazon Web Services procured and managed for you.
- Includes patching, security, backups, monitoring of AWS VMs and databases.
- Suitable for multi-cloud solutions with Managed Azure.
- PGS is an Advanced Consulting Partner for Amazon Web Services.
Benefits
- Minimize infrastructure costs and only pay for capacity used.
- Focus on priorities while we manage your AWS services.
- AWS cloud supports secure, well-managed and highly flexible hybrid solutions.
- PGS as a single point of contact for billing.
- Guarantee enterprise uptime with ITIL-aligned service management.
- Build failure resilient applications across multiple AWS Availability Zones.
- AWS knowledge transfer guaranteed.
Pricing
£0.00 a unit an hour
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at adalby@pgs-soft.com.
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Framework
G-Cloud 12
Service ID
5 5 0 6 9 0 1 9 9 6 2 6 8 6 6
Contact
PGS SOFTWARE SP Z O O
Andrew Dalby
Telephone: +44 (0)770 353 6786
Email: adalby@pgs-soft.com
Service scope
- Service constraints
- None
- System requirements
- None
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
-
Service Mon-Fri 9 am - 5 pm
Priority 1 incidents are responded to within 8 hours.
Priority 2 within 24 hours.
Priority 3 within 72 hours.
Priority 4 within 7 working days. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- We use standard Microsoft Office 365 products.
- Onsite support
- Yes, at extra cost
- Support levels
- All support is included within the cost of the product including technical support related to the PGS Software service/product. Additional support levels may consist of either a specified engagement agreement (for Consulting or Delivery engagements), or a PGS Software partner agreement (for contracts requiring SLA).
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- We provide a fully managed on-boarding process.
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Data can be copied off customer EC2 instances using SFTP or equivalent prior to contract end. Data can be extracted from databases using SQLDump or equivalent and then transferred as per above.
- End-of-contract process
-
Buyer may terminate the relationship with Supplier for any reason by (i) providing Supplier with notice and (ii) closing Buyers account for all services for which Supplier provide an account closing mechanism.
Buyers pay for the services they use to the point of account termination.
Supplier customers retain control and ownership of their data. Supplier will not erase customer data for 30 days following an account termination. This allows customers to retrieve content from Supplier services so long as the customer has paid any charges for any post-termination use of the service offerings and all other amounts due.
Using the service
- Web browser interface
- Yes
- Using the web interface
- Users can manage all aspects of the AWS service using the AWS management portal.
- Web interface accessibility standard
- WCAG 2.1 AAA
- Web interface accessibility testing
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- All aspects of the AWS service can be managed using the API.
- API automation tools
-
- Ansible
- Chef
- Terraform
- Puppet
- API documentation
- Yes
- API documentation formats
- HTML
- Command line interface
- Yes
- Command line interface compatibility
-
- Linux or Unix
- Windows
- MacOS
- Using the command line interface
- All functionality is available via the CLI.
Scaling
- Scaling available
- Yes
- Scaling type
-
- Automatic
- Manual
- Independence of resources
- The AWS hypervisor enforces memory and process separation between virtual machines.
- Usage notifications
- Yes
- Usage reporting
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- HTTP request and response status
- Memory
- Network
- Number of active instances
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Amazon Web Services (AWS)
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- VM storage
- Databases
- Backup controls
- Backup schedules are agreed during customer onboarding.
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users contact the support team to schedule backups
- Backup recovery
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- 99.9%
- Approach to resilience
- AWS services are delivered from multiple availability zones worldwide. When deploying customer services to AWS, PGS Software can ensure that services span multiple availability zones to ensure service resilience.
- Outage reporting
- Public dashboards and email alerts.
Identity and authentication
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Access to management interfaces and support channels is restricted through a combination of username and passwords, multifactor authentication, firewalling, IP restrictions, the use of bastion hosts as appropriate.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Devices users manage the service through
-
- Dedicated device on a segregated network (providers own provision)
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- DEKRA Certification GmbH
- ISO/IEC 27001 accreditation date
- 03/09/2018
- What the ISO/IEC 27001 doesn’t cover
- All PGS activities related to the provision of this service are covered.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- PGS Software is certified as compliant with ISO/IEC 27001:2013 (Certificate: DS-0715014/1) by DEKRA Certification GmbH.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- PGS is following ITIL Change and Configuration Management for effective management and control of its infrastructure. PGS change management incorporates a Change Management Database (CMDB), with all service support and delivery modules linked to the CMDB to ensure a complete and accurate view of customer estates.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- PGS Software subscribes to vendor support services to ensure we are operating in line with the latest recommendations and are made aware of any potential vulnerabilities. The patch deployment policy is ITIL aligned and undertaken in accordance with our ISO27001 security policy. For patching of Windows, we follow a cycle in line with Microsoft’s "Patch Tuesday”. Our processes allow for exceptional patching required in emergency maintenance to protect your service from vulnerabilities. Notifications are sent to ensure that customers are informed of planned works and all patches are tested before deployment to live.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- PGS Software uses cloud-native applications for the collection, monitoring, analysis, alerting and reporting of all IT event, log and performance data. A comprehensive suite of highly configurable rules allow alerts to be sent in response to malicious activity and performance-impacting events, all of which is included as standard in the service.
- Incident management type
- Supplier-defined controls
- Incident management approach
- PGS Software incident management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed time frames. Customers can report incidents via phone, email or support portal. The incident management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed time frames.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Third-party
- Third-party virtualisation provider
- Amazon Web Services (AWS)
- How shared infrastructure is kept separate
- The AWS hypervisor enforces memory and process separation between virtual machines.
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- Details are provided at: https://aws.amazon.com/about-aws/global-infrastructure/
Pricing
- Price
- £0.00 a unit an hour
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- https://aws.amazon.com/free
- Link to free trial
- https://aws.amazon.com/free
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at adalby@pgs-soft.com.
Tell them what format you need. It will help if you say what assistive technology you use.