Nexus Open Systems Ltd

Nexus Managed Cyber Security Service

Nexus Managed Cyber Security Service helps protect your organisation and their reputation against the very latest cyber threats. We provide a series of consultancy, remedial, testing and training services which help organisations of all sizes defend themselves. Our proactive Managed Service is powered by products from Securious and Webroot.

Features

  • Cyber Essentials or Cyber Essentials Plus certification
  • GDPR Fundamentals including training and certification
  • GDPR Information Register, Data Mapping and Incident Management Plan
  • Regular recommendation reporting indicating business risk analysis
  • Regular classroom based Cyber Awareness training from expert consultants
  • Convenient online remote Cyber Awareness training
  • Regular internal and external penetration testing of your environment
  • Regular internal and external security scanning
  • Proactive management and remedial work based on alerting
  • Dedicated Account Management and strategic cyber security planning

Benefits

  • Fixed cost proactively managed cyber security service
  • Remain compliant and protected against the latest threats
  • Demonstrate your organisations commitment to the latest legislation
  • Free up essential management and resource time
  • Strategic ongoing planning and clear security roadmap for your organisation
  • Full onboarding process to confidence in our service
  • Service Quality processes to ensure successful delivery
  • Unified and proven technical consultancy and support
  • Extensive consultancy experience of working with public sector clients
  • Independent consultancy looking to become your trusted advisors

Pricing

£295 per transaction

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

5 4 9 0 0 4 8 4 7 1 7 0 5 5 3

Contact

Nexus Open Systems Ltd

Chris Goodwill

01392 205095

sales@nexusos.co.uk

Planning

Planning service
Yes
How the planning service works
Nexus understand that an effective IT security strategy should be intrinsically aligned to operational and financial restrictions. Our IT consultants are able to work closely with you by employing a multi-faceted approach to help you to develop a strategy and governance structure that will use technology to improve the operation and management of your organisation.

In defining an IT security strategy, we help clients to identity gaps between their current IT capabilities and their current operation or future direction. Working in collaboration with your IT team we can help to design a security technology roadmap, identifying initiatives that enable you to reach defined goals.
To successfully execute and manage an IT security strategy, your organisation needs an IT security governance framework that defines how users and operators can interact with your business technology systems and infrastructure. Our consultants can help organisations to create IT security governance procedures that mitigate risks by managing user-access rights, operating protocols and change-management policies.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Your most valuable asset is a skilled workforce. Nexus offers a wide range of authorised and bespoke IT security training courses catering for both end users and technical personnel. At Nexus we know how critical it is for organisations of all sizes to have effective IT and communication systems that integrate with your daily business processes.

Efficiency is an essential part of a successful organisation, so it is imperative that your personnel maximise your IT investment by mastering the hardware and software solutions that you deploy.

It's a proven fact that effective IT training not only equips individuals with the skills to be more productive in the workplace but also promotes confidence and loyalty. Your most valuable asset is your skilled workforce.

Training courses can be delivered at the Nexus IT Training and Exam Centre in Exeter or at your premises.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Best practice configuration, quality assurance and performance testing are at the heart of the cloud support services which Nexus provide for Microsoft products.

Through industry recognised training and certification, combined with real-world deployment experience, our cloud support team can pass on the latest best-practice configuration and deployment methodology to make your cloud service projects deliver positive outcomes and results.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
CREST

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Nexus offer a comprehensive Managed Cyber Security Support Service. Nexus deliver a comprehensive range of IT support and maintenance services supplying over 1,000 small, medium and enterprise-sized customers throughout the UK, 24 hours a day, 7 days a week. We have a series of support and maintenance options including:

Nexus Managed Cyber Security Service
Nexus Managed IT Service Advanced
Nexus Managed IT Service Premier
Nexus Guardian for IT Pros
Nexus Guardian for Business
Block Hour contracts
24/7 Technical Service Desk and Remote Support

Service scope

Service constraints
Delivered 8am to 6pm Monday to Friday

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard SLA is for 2 hours response for Critical issues; 4 hours response for Major issues and 8 hours response for Minor issues.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
None as yet
Support levels
Cyber Essentials; Cyber Essentials Plus; GDPR Fundamentals; ISO Certification; PCI Compliance - Support cost: Pricing is dependant on the customers required certification level - Account Management: A dedicated Technical Account Manager is assigned to each customer and our Service Desk team includes Security Support Engineers.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£295 per transaction
Discount for educational organisations
Yes

Service documents

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