Black Marble Limited

BizTalk Health Check

For companies who already have BizTalk, we provide a health check service to assess the current solution and get to the causes of your problems, providing guidance on addressing them. This is also the first step when planning a migration to the Cloud or upgrading on-premises.

Features

  • Highlights best practice alignment and any deviation
  • Advice on migration and remediation
  • Vulnerabilities in infrastructure and operational processes exposed
  • Planning for now and the future
  • A written report will provide insights and recommendations
  • Determine suitability to migrate to the Microsoft Cloud services

Benefits

  • Minimal intrusion to IT systems while gathering key data
  • Help optimise productivity and uncover potential risks
  • Identify how you can increase operational efficiency
  • Maximise system uptime and support
  • Reduce costs through examination of most critical aspects of environment

Pricing

£750 to £1150 per person per day

Service documents

Framework

G-Cloud 11

Service ID

5 4 8 4 3 7 9 4 1 4 5 3 2 0 8

Contact

Black Marble Limited

Linda Hogg

01274 300175

linda@blackmarble.com

Planning

Planning service
Yes
How the planning service works
For companies who already have BizTalk, we provide a health check service to assess the current solution and get to the causes of your problems, providing guidance on addressing them. This is also the first step when planning a migration to the Cloud or upgrading on-premise.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft BizTalk
  • Microsoft Azure

Training

Training service provided
Yes
How the training service works
Depending on the customer's specific services, we provide * Technical assistance in the implementation of prerequisites and system requirements. * Knowledge transfer for the management of the system. * Specific customer training.
Training is tied to specific services
Yes
Services the training service works with
  • Microsoft Azure.
  • Microsoft BizTalk

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Depending on the services being implemented for the customer, we perform load testing to make sure it meets customer scalability requirements, and share the results with the customer.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Normal support would only be available remotely.

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 hours depending on criticality
Long term aim is 24/7, currently stands at 9 to 5, weekdays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
The service provides a sample solution, and roadmap. Any additional, follow-up services would have an agreed support model, depending on the level of engagement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£750 to £1150 per person per day
Discount for educational organisations
No

Service documents

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