EACS Limited

Cloud Management & Optimisation Delivery

Cloud Management solution which enables visibility of organisations cloud services consumption, usage and spend, and optimise this to ensure efficiencies are delivered with organisations deployment of public cloud solutions.

Features

  • Cloud Management
  • Department reporting & usage of internal cloud services
  • Chargeback of cloud computing resources internally.

Benefits

  • Tranparency in delivery of cloud solutions within business.
  • Drive greater efficiencies in the delivery of Cloud solutions.
  • Management reporting on cloud expenditure.
  • Enable improved planning of cloud resources for the business.
  • Improved governance of cloud services deployed

Pricing

£4000 per unit

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

5 4 7 2 0 9 7 7 3 0 7 0 2 8 2

Contact

EACS Limited

Richard Puckey

01480 425677

richard.puckey@eacs.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
NA
System requirements
  • Requires supported applications for use in cloud platforms
  • System requirements vary on a case by case basis,

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response times of 1 hour subject to service.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
EACS has experience of providing support to mixed ability organisations, specifically adults with learning disabilities.
Onsite support
Yes, at extra cost
Support levels
EACS Core business hours are defined as 08:00 until 18:00 GMT, Monday to Friday. During these hours EACS will offer coverage for all support related events. Service Desk Primary Contact Number 0845 601 4941 1.2. Extended Hours of Support / On-Call Extended or On-Call hours start from 18:00 until 22:00, Monday to Friday, for some customers this can include 24*7 support. Weekend support can start from 07:00 and run until 14:00 and is defined within the specific support contract. Extended Hours of Support is also known as On-Call as calls are routed to a member of the EACS Support Team wherever they are at that time. EACS Support Personnel are not expected to be in the office during Extended Hours of Support coverage at this time. It is expected that all EACS Support Personnel have all the relevant tools and technologies to provide support during Extended Hours of coverage. Pricing for support services varies by solution.
Support available to third parties
No

Onboarding and offboarding

Getting started
Full onboardment including implementation and training on service offering.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Service can be transition without extraction required.
End-of-contract process
No additional cost at end of contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
NA
Service interface
Yes
Description of service interface
Ability to manage your requirements linked to the services.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
EACS supports a mixed ability organisation, specifically focussed on adults with learning disabilities, who make use of its workspace transformation services.
API
No
Customisation available
No

Scaling

Independence of resources
EACS offers solutions which either provide dedicated infrastructure or shared models depending on detailed understanding of customer requirements.

Analytics

Service usage metrics
Yes
Metrics types
Exact metrics vary by service, however EACS provides Service Delivery reporting as a standard part of its solutions.

- Cloud Consumption and Spend
- Departmental reporting
- Cloud Trend Analysis
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users may extract their data through the application interfaces; alternatively, EACS can provide consulting services to support data extraction.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
PDF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
EACS services are underwritten by service descriptions which form part of contract schedules. Approach to service credits is detailed on a service or solution basis
Approach to resilience
Availability by design is at the core of EACS' architectural principles. Each organisation has their own priorities in respect of system or application availability and EACS' consultative approach ensures the correct balance between availability, risk and cost is achieved.
Outage reporting
Reporting varies by service; some will provide dashboard information but all EACS services include service availability reporting and email and/or telephone alerting.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
EACS support offerings adopt to the principles of least privileges and role based access control, with access restricted only to those who need it in their support duties.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
URS
ISO/IEC 27001 accreditation date
18/06/15
What the ISO/IEC 27001 doesn’t cover
All EACS department have been audited as part of EACS ISO27001 award.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
IGSoC Statement of Compliance

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
IGSoC Statement of Compliance
Information security policies and processes
EACS are ISO27001 accredited and are working towards attainment of CyberEssentials+. • EACS policies include the following: o Information Governance Policy o IT Security Policy o Data Protection Policy o Data Breach Policy o Data Retention & Disposal Policy o Information Classification Policy o Personal Information Disclosure Policy • All personnel must read the policies annually. EACS have a Head of Compliance who is responsible for managing these policies internally and to ensure governance.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
EACS have an ITIL aligned Change Management Process. Any changes that are non-standard and carry a degree of risk to implement require the completion of a Request for Change (RFC) . Each RFC is reviewed by EACS’ Change Advisor Board that meet once a week. Consideration is then given to factor of the change including backup / test plans, security impact etc.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Each threat is dealt with on a case by case basis. If there has been a global threat and patch released this will deployed immediately. Patch deployment is now automated so patches can be deployed within hours and schedules can be tweaked. This is under RFC for the customers. We currently use Microsoft Teams to feed security related RSS feeds from various security websites around the globe. This isn’t limited to IT this includes terrorism etc. Team members have to software installed and set to auto startup.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Through EACS SIEM service the network is proactively monitored to search and identify potential threats to the environment. Upon notification, EACS immediately effects its incident management process.
Incident management type
Supplier-defined controls
Incident management approach
EACS have ITIL aligned processes for Incident Management and Service Requests.Users can log calls to the Service Desk by phone, email or an online portal.For requests such as new starters, leavers, folder access, changes to distribution lists, password resets there are specific processes and guides in place.A user logs a ticket they will receive an email detailing the case information

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£4000 per unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Varies by solution and user requirements for proof of concept.

Service documents

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