Ironshare

Internet Security with Cisco Umbrella

Cisco Umbrella is a 100% cloud delivered security platform, and with no hardware to deploy it can deliver effective security to your organisation in minutes. It protects against internet threats including Malware, Phishing, Command & Control, and Ransomware, and protects your users and devices across all locations and networks.

Features

  • Anti-Virus protection
  • Anti-Malware protection
  • Advanced Threat Protection
  • Command & control callback blocking
  • Policy Control and Enforcement
  • Web Content Filtering
  • Visibility and protection everywhere both ON and OFF your network
  • Access to Cisco Talos global threat intelligence
  • API-based integrations to the rest of your security stack
  • Fast and reliable cloud infrastructure

Benefits

  • Prevents access to malicious websites caused by phishing email links
  • Provides insight and controls around staff website access
  • Protects users everywhere, both on and off network
  • Identifies cloud apps used across the business
  • Free trials available
  • Fully managed cloud service option, no training or staff commitment
  • Incident investigation service available if required
  • Reduces the time to detect and contain threats
  • Mitigates security risks with an outstanding layer of protection
  • Low-cost enterprise-wide deployment in minutes

Pricing

£1.50 to £5.00 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at information@ironshare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 4 1 2 4 8 5 3 1 8 0 6 0 3 7

Contact

Ironshare Stuart Hare
Telephone: +441217690475
Email: information@ironshare.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
The product is part of an end-to-end security portfolio offered by Cisco, the entire range is backed by Cisco Talos global threat intelligence.
Cloud deployment model
Public cloud
Service constraints
None
System requirements
  • DNS Server Setting
  • Public IP Address

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We offer Cisco Umbrella licensing subscription as a standalone purchase.
Includes 24x7 Email Support with a 2 hour response target.
Additional service levels can be arranged at additional cost.

In addition, we offer an optional Managed Internet Security service which covers the Installation, configuration and deployment of Cisco Umbrella as well as remote daily management and monitoring of logs, incident investigation and an easy to understand monthly dashboard report.
Service levels for the Managed Service can be tailored to your requirements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We do all of the necessary back-end configuration and then advise directly on how best to deploy of Cisco Umbrella. This is achieved by direct consultation followed by a documented process. Our managed service means that we take the strain away from the customer, however if you have staff that would like to take on the day-to-day management then we can also provide online training and documentation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data is provided upon request once the contract has come to an end and will be deleted following sign-off from the customer.
End-of-contract process
When the contract comes to an end all off - boarding tasks will be included in our standard service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Delivery of the mobile client may require the use of the Mobile Device Management platform for installation and management purposes.
Service interface
No
API
Yes
What users can and can't do using the API
Cisco Umbrella has a number of Application Programming Interfaces (APIs) that allow customers to perform a variety of Umbrella-related functions without needing to use the dashboard or console.

Please note that not all the APIs are available to all customers. APIs are available only to customers who have purchased the correct package; some APIs require a separate purchase, and some APIs are in limited availability as they undergo testing.

Unless otherwise noted, the Umbrella APIs follow RESTful principles and use standard JSON format for input and output. All Umbrella APIs require authentication; most use HTTP Basic Authentication with a username and password (generally referred to in Cisco documentation as a key and secret).
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
The Umbrella global network has maintained 100% uptime since it
launched in 2006. Cisco publicly display the operational system status and stats: https://cs.co/umbrellasystems. If one or more of Cisco's global data centres has scheduled maintenance or an unanticipated issue, their Anycast infrastructure instantly re-routes your DNS requests to the next closest data centre without any disruption in service.

Analytics

Service usage metrics
Yes
Metrics types
High-level monthly dashboard reports are provided as standard, with more detailed monthly reporting available upon request, at an extra cost.
Reporting types
Regular reports

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Cisco

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported upon request.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The Umbrella global network has maintained 100% uptime since it
launched in 2006. Cisco publicly display the operational system status and stats: https://cs.co/umbrellasystems. If one or more of Cisco's global data centres has scheduled maintenance or an unanticipated issue, their Anycast infrastructure instantly re-routes your DNS requests to the next closest data centre without any disruption in service.
Approach to resilience
Available on request.
Outage reporting
Public Dashboard for Service Status & Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces only available via the management VLAN.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Cyber Essentials as standard, as well as key processes and procedures from ISO 27001, NIST and NCSC standards.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes and configuration management processes are derived from ITIL V3 standards.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Monthly vulnerability scans and use of Cisco Umbrella to identify machines with unwanted outbound connections. Regular patching process in place.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Daily checks of Cisco Umbrella with alerting via email and telephone for Managed Service customers.
Incident management type
Supplier-defined controls
Incident management approach
Incidents are documented and tracked through to resolution via our helpdesk service. Users can report incidents via email & telephone. Reports are provided in PDF dashboard format.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.50 to £5.00 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The free trial includes assistance with deployment, support throughout the trial period, and a dashboard report at the end. Trials are 21 days as standard but can be extended to much longer durations if required.
Link to free trial
https://www.ironshare.co.uk/services/ciscoumbrella/cisco-umbrella-free-trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at information@ironshare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.