Savant Limited

Li-LAC Human Milk Bank Software

Li-LAC is a Human Milk Bank software service, which manages all aspects of human milk donation, testing, production and distribution, providing tractability of products from donor to recipient.


  • Specifically for managing human milk bank donations
  • Full tractability with comprehensive audit trail of all modifications
  • Enforces standardised labelling of products, integrated into a production process
  • Multiple processing workflows can be defined and managed
  • Multiple processing workflows for different milk products and processes
  • Consistent, rigorous testing regime with profiles for donors and products
  • Control of products to ensure only authorised products are released
  • Ability to process ad hoc and standing orders
  • Facility to manage products in batches
  • Adheres to NICE Guidelines and ISBT128 barcode standard


  • Only infrastructure required on site: PC, label printer & scanner
  • Provides a framework for centralised system for milk bank management
  • Guaranteed availability of system and security of data
  • Standardised processes ensure tracability and consistent labelling at all stages
  • Removes risk of unauthorised manufacturing processes being followed
  • Removes risk of contaminated products being released
  • Immediate visibility of milk stocks and their process state
  • Potential to increase the availability of donor milk
  • Maximises availability and potential health benefits of donor milk


£250.00 to £2300.00 per licence

  • Free trial available

Service documents

G-Cloud 11


Savant Limited

Rachel Wood


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to The software can be integrated to other systems already in place.
Cloud deployment model Private cloud
Service constraints There are no service constraints.
System requirements
  • Web Browser - IE, Chrome, Firefox, Safari or Opera
  • Web or mobile internet access
  • PC, laptop or tablet
  • Scanner
  • Label Printer

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels There are 2 support levels: 1. Basic support providing telephone and email support Monday to Friday between the hours 9.00 am and 5.00 pm. This is included in the licence price. 2. Enhanced support to cover other hours as required. Costs can be provided on application. All clients have a technical account manager who they can contact during working hours.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A training course is provided for the service as well as user documentation. Training can be carried out on-site or online. Assistance is provided with a data load and initial implementation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be extracted into an Excel spreadsheet. All PDF documents can be extracts as PDF's.
End-of-contract process There will be no additional costs at the end of the contract unless the client specifically requests for data to be extracted into a specific format in which case there will be a cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Li-LAC MMC is designed for use in maternity and neonatal units to: firstly, check that maternal milk expressed in the unit is only given to the mother’s baby; and secondly to link donated milk (supplied to the baby unit) with the recipient baby. Li-LAC MMC runs on hand-held devices – which generate the barcode labels for the mother’s milk container and then checks the correct milk is fed (by scanning the baby’s wrist band or cot label and the container’s product barcodes).
Service interface Yes
Description of service interface Uncluttered layout with a good contrast of colours. Font size set to ensure text is easy to read. There are intuitive menus appropriate to process.
Accessibility standards None or don’t know
Description of accessibility The service is browser based so accessibility extensions within browsers can be used.
Accessibility testing No testing has been carried out with users of assistive technology.
Customisation available Yes
Description of customisation Savant will work with the customer to customise workflows dependant upon how they work.


Independence of resources We continually monitor the database sizes and the overall processing load on our servers and expand requirements to ensure no degradation in service. Our servers are specified to ensure they will maintain service with the maximum number of users permitted by the client licences.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users are able to export data from the software via an excel file (analytical purposes).
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Li-LAC is currently hosted on a virtual server by Melbourne Server Support, part of the IOMART Group. IOMART give 99.95% Service Level Agreement (SLA) for network connectivity. This means that the client's server will be accessible via the internet for 99.95% of the time, which equates to a maximum of 4.38 hours downtime per year.
Approach to resilience Savant Ltd uses a number of data-centres to support its services. We ensure a high level of resilience as a priority. We will discuss and agree with a client the most appropriate data-centre to meet their needs.
Outage reporting Savant Ltd will contact our customers directly by phone or email in the event of any outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels User levels are defined in order to restrict access in management interfaces.
Access restriction testing frequency Less than once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyds Register LRQA
ISO/IEC 27001 accreditation date 29/01/2012
What the ISO/IEC 27001 doesn’t cover No aspect of the service is not covered by our ISO/IEC 27001 certification or the ISO/IEC 27001 of our hosting provider.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Savant's Improvements Manager reports to the Managing Director and is responsible for ensuring our Information Security policies are adhered to. Savant Ltd has an Information Security Procedure, which must be followed by all staff. The Procedure covers identifying interested parties and defining their interest, identifying information assets and categorising them, grouping information assets into information classes, identifying asset owners and assessing the class value. Risk are identified against each information asset, risks are linked to the ISMS controls; the likelihood of the risk occurring and the asses class risk of compromise are identified and the risk acceptance criteria assessed. Treatment Plans are defined by an asset class, the procedure for the execution of the treatment plan is defined and the procedures for re-assessing the risk score are documented. Regular internal audits ensure that the procedures are followed. Staff are encouraged to promptly report any suspected security breaches.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All services are subject to Savants configuration and change management procedures. Each service has a specific procedure defining the steps to be taken to release a new version. These procedures cover requirement specifications for all proposed changes, test scripts for all proposed changes, testing procedures to include regression testing, release schedule, customer liaison and the production and issue of release notes. All bugs are recorded in our TestTrack system from initially being reported through to the update of the software and release to the customer.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Savant continually assess vulnerabilities to ensure that our hosting services provide the highest levels of vulnerability management. We maintain awareness of vulnerabilities that might affect our software services and regularly test/audit our software services to ensure any potential vulnerabilities are identified and corrected promptly.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Savant carries out daily checks on its server to identify any potential compromises. We also have email alerts set up to notify staff of any compromises. In the event of a potential compromise being identified we will immediately lock-down the server affected and inform any affected customers. We aim to respond to any such incidents as quickly as possible and in any event within one hour during normal working hours. Outside of normal working hours, our hosting provider would take action on our behalf.
Incident management type Supplier-defined controls
Incident management approach Savant has a Business Continuity Plan that identifies our critical services and the actions to be taken in the event of an incident. Savant uses a hosted Business Continuity software service to store and maintain its Business Continuity data and plans. Processors are defined to be followed in the event of a specific incident. There is a defined process for users to report incidents using the business continuity software enabling text messages to be sent to the Incident Management Team. All details of an incident are recorded and an Incident Management report produced by the software recording all actions taken.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £250.00 to £2300.00 per licence
Discount for educational organisations No
Free trial available Yes
Description of free trial A free trial includes access provided on a hosted server for a limited time of up to one month.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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