Causeway Technologies Limited

FM Facts

Causeway FM Facts provides a family of scalable integrated CAFM modules to support everyday services for internal customers as well as enhanced PPM, space utilisation and property management.

Features

  • Boost help desk efficiency
  • Share information with suppliers
  • manage mobile workforces
  • enhance asset management
  • optimise resource usage
  • enhance the visitor experience
  • staying in control of compliance issues
  • take control of real estate data

Benefits

  • Streamline sharing of centrally-held information with relevant parties
  • Improve response times
  • Increase the efficiency of planned and reactive tasks
  • Manage unlimited assets on multiple sites
  • Give requesters more control of their bookings
  • Provide pre-booked and unplanned visitors
  • Keep on top of property-related compliance issues
  • Reduce time and costs associated with move and space management

Pricing

£126 to £2205 per user

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

5 3 9 3 4 9 6 0 5 7 1 8 4 4 6

Contact

Causeway Technologies Limited

Hywel Evans

01628552000

hywel.evans@causeway.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Focal 365
Cloud deployment model
Hybrid cloud
Service constraints
Up to a maximum 5 hours planned maintenance outside of Business Days per week
System requirements
  • Microsoft RDP Client (Windows OS)
  • Customer/Supplier Portals support all common browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
All tickets are responded to in accordance with the SLA assigned to that ticket in Business Days only
Critical -1 hour
High - 4 hours
Medium - 8 hours
Low - 8 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
The same level of support is offered to all customer.
The Causeway Support team operates a structured and documented methodology for logging, prioritising, progressing and closing enquiries, giving customers visibility of progress and peace of mind that their enquiries are getting the attention they rightly deserve. All requests for Causeway Support will be handled according to the severity level provided by the customer – Critical, High, Medium or Low. A request may include any issue a customer reports regarding the documentation, operation or configuration of the Software. All customers are assigned an Account Manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Chargeable training is provided on all new installs.
Documentation is provided in the form of user manuals providing detailed information on how the system works.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
We can on request provide backups of databases in SQL Server format .
End-of-contract process
The only charge would be for the extraction of data and this would be our reasonable costs to provide this in accordance with rate card.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Building Occupants can raise Helpdesk tickets via a mobile App.
Technicians can manage their jobs using a Mobile App.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
The Customer/Supplier Portals can be branded.

Scaling

Independence of resources
We have a capacity and forecasting monitoring system. The platform is scaleable horizontally and vertically. The platform is multi tenanted but each customer is isolated from other customers both at an application and database level.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The reporting module provides an export report .
Database exports can be provided as a chargeable professional service.
Data export formats
  • CSV
  • Other
Other data export formats
SQL Server backup files
Data import formats
Other
Other data import formats
Excel for entry

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
See Service Definition Document
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Application Roles
Defined Administrator Users
Named Support Contacts
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyds Register
ISO/IEC 27001 accreditation date
Originally 20/1/2014 and 20/1/2017
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
ISO22301

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have an Information Security Team of senior members of staff who approve all Information Security and BCP policies and procedures. All employees receive induction awareness and refresher training and must read and accept all policies. Policies include: InfoSec, BCP, Eletronic Communications, Data Protection, BYOD, Secure Development, Source Code, Removeable Media, Password, Access Control, Change Control, Social Media.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The change control process ensures that changes proposed are reviewed, authorised, tested, and released in a controlled manner. A change management system is in place to record the entire lifecycle of change events. A multi stage approval process takes place and all changes must be requested at least 48 hours in advance. Both risk and impact are assessed during the approval process, based on the testing of the change in a staging environment and the defined process being followed, with a suitable rollback plan documented. Retrospectives take place after the event to ensure the change went to plan .
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The primary vulnerability assessment solution is Qualys CloudGuard Vulnerability Management and Web Application Scanning. Qualys scans the network infrastructure for devices on a scheduled periodic basis and generates a report on the vulnerabilities identified across all assets. Vulnerabilities are defined and prioritized according to the CVSS, and CVE releases.

Qualys VM is capable of reporting and logically grouping results for a consistent workflow within the organization. This automated technology can adhere to other established processes for change control, ticketing, and asset security. Full vulnerability managed policy available on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The primary vulnerability assessment solution is Qualys CloudGuard Vulnerability Management and Web Application Scanning. Qualys scans the network infrastructure for devices on a scheduled periodic basis and generates a report on the vulnerabilities identified across all assets. Vulnerabilities are defined and prioritized according to the CVSS, and CVE releases.

Qualys VM is capable of reporting and logically grouping results for a consistent workflow within the organization. This automated technology can adhere to other established processes for change control, ticketing, and asset security. Full vulnerability managed policy available on request.
Incident management type
Supplier-defined controls
Incident management approach
We have an incident management procedure as part of our Information Security and BCP Management System.
Users can report incidents via the Support Team by portal, email or phone.
Major incident reports are provided via Support Team and any minor incident reports would be provided on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£126 to £2205 per user
Discount for educational organisations
Yes
Free trial available
No

Service documents

Return to top ↑