Bentley Systems (UK) Limited

SYNCHRO Workgroup Project

SYNCHRO Workgroup Project is a cloud service designed to coordinate access to SYNCHRO project data within group environments. SYNCHRO Workgroup Project allows multiple users to work on the same data at the same time from SYNCHRO PRO, OpenViewer, Scheduler, SITE, Hololens (both via LINK API) and other 3rd party applications

Features

  • Allow multiple users to connect concurrently to the database server
  • Obtain latest project data while processing is performed in SYNCHROPRO
  • Representation of Digital Models
  • Construction BIM Modelling

Benefits

  • Allow multiple users to connect concurrently to the database server
  • Obtain latest project data while processing is performed in SYNCHROPRO
  • Grant access and permissions per company/role/user easily established from SYNCHROPRO
  • Enable access to model from multiple mobile clients (iPad, HoloLens)
  • Support field-based workflows
  • Representation of Digital Model
  • Construction BIM Modelling

Pricing

£5650 per unit per year

Service documents

G-Cloud 11

538190771350166

Bentley Systems (UK) Limited

Simon Horsley

+447899852176

simon.horsley@bentley.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to SYNCHRO PRO
Cloud deployment model Public cloud
Service constraints None
System requirements All requirements covered with the offered service

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA is within 24 hours on business days. Weekends not included
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels Support sent to 1 repository, support escalated through tiers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started SYNCHRO Workgroup Project  include one full day of  technical set up support and online best practices training for SWP/SITE integration and access to SYNCHRO Academy online training
Service documentation Yes
Documentation formats
  • HTML
  • Other
Other documentation formats CHM
End-of-contract data extraction Download .sp file as local file available to use open Synchro PRO
End-of-contract process Download .sp file as local file available to use open Synchro PRO

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility The portal allows client admins to manage their projects by adding/deleting projects; changing the name of a project; deploying an .sp file to the project; managing team members who have access to the project on the portal; view the status of the VM hosting the project; retrieve connection details, download .sp file of the project; set start ond stop time of the VM, backup and migrate project.
Accessibility testing No specific interface testing with users of assistive technology has been done.
API Yes
What users can and can't do using the API The SYNCHRO LINK API can connect to other systems, and get and put data
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation SYNCHRO Workgroup Project delivers the LINK API which can be used to connect to external data repositories

Scaling

Scaling
Independence of resources Systems are logically separated in a virtual cloud environment. All systems are monitored in real-time for performance and availability.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Dedicated function from within SYNCHRO PRO
Data export formats Other
Other data export formats
  • PDF
  • SP
  • DWF
  • DXF
  • FBX
  • DAE
  • HSF
Data import formats Other
Other data import formats More than 25 standard CAD\CAM\BIM file formats

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability No formal SLA
Approach to resilience All services are deployed in a fully redundant configuration within fully redundant data centres meaning that any failure of equipment, service provider or software service will result in zero, or minimal, impact to the overall service.
Outage reporting Planned and unplanned outage notification emails are sent to registered users for affected systems.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels User Name or Password
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Information Security policies are designed utilising ISO 27001, SSAE16, ITIL and CSA frameworks. Several SaaS offerings are ISO 27001 certified and others are SOC2 certified.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configuration and Change Management follow the ITIL framework and policies and procedures are documented with various security standards. All SaaS offerings go through a cloud approval process and are scanned for vulnerabilities prior to production.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability management is conducted through various technologies internal and external to the Bentley network. Threats are identified using industry standard listings and patches/updates are applied at least monthly or as needed based on criticality.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Active IDS is active on the network perimeter and on selected systems under the scope for ISO 27001 and SOC2 certifications. Compromises are analysed and put through the incident management process for investigation. The response time depends on the severity of the compromise.
Incident management type Supplier-defined controls
Incident management approach The Incident Management process covers all aspects of a potential incident from start to finish with defined procedures and colleague involvement. Common events are handled depending on severity, users have multiple methods of reporting and reports are provided as part of the incident management procedure.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5650 per unit per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A test environment can be provided to test the main software features. This environment uses disposable data and is available for up-to 10 days free-of-charge (subject to agreement).
Alternatively, Bentley can provide a chargeable Pilot solution using user data which is run against agreed success criteria for 60-90 days.
Link to free trial Access to the test environment will be setup to meet the requirements of each user.

Service documents

pdf document: Pricing document odt document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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