Bentley Systems (UK) Limited

SYNCHRO Workgroup Project

SYNCHRO Workgroup Project is a cloud service designed to coordinate access to SYNCHRO project data within group environments. SYNCHRO Workgroup Project allows multiple users to work on the same data at the same time from SYNCHRO PRO, OpenViewer, Scheduler, SITE, Hololens (both via LINK API) and other 3rd party applications

Features

  • Allow multiple users to connect concurrently to the database server
  • Obtain latest project data while processing is performed in SYNCHROPRO
  • Representation of Digital Models
  • Construction BIM Modelling

Benefits

  • Allow multiple users to connect concurrently to the database server
  • Obtain latest project data while processing is performed in SYNCHROPRO
  • Grant access and permissions per company/role/user easily established from SYNCHROPRO
  • Enable access to model from multiple mobile clients (iPad, HoloLens)
  • Support field-based workflows
  • Representation of Digital Model
  • Construction BIM Modelling

Pricing

£5650 per unit per year

Service documents

Framework

G-Cloud 11

Service ID

5 3 8 1 9 0 7 7 1 3 5 0 1 6 6

Contact

Bentley Systems (UK) Limited

Simon Horsley

+447899852176

simon.horsley@bentley.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
SYNCHRO PRO
Cloud deployment model
Public cloud
Service constraints
None
System requirements
All requirements covered with the offered service

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA is within 24 hours on business days. Weekends not included
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support sent to 1 repository, support escalated through tiers.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
SYNCHRO Workgroup Project  include one full day of  technical set up support and online best practices training for SWP/SITE integration and access to SYNCHRO Academy online training
Service documentation
Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
CHM
End-of-contract data extraction
Download .sp file as local file available to use open Synchro PRO
End-of-contract process
Download .sp file as local file available to use open Synchro PRO

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Synchro Portal used for management of SWP and projects hosted through Bentley on Azure.
Accessibility standards
None or don’t know
Description of accessibility
The portal allows client admins to manage their projects by adding/deleting projects; changing the name of a project; deploying an .sp file to the project; managing team members who have access to the project on the portal; view the status of the VM hosting the project; retrieve connection details, download .sp file of the project; set start ond stop time of the VM, backup and migrate project.
Accessibility testing
No specific interface testing with users of assistive technology has been done.
API
Yes
What users can and can't do using the API
The SYNCHRO LINK API can connect to other systems, and get and put data
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
SYNCHRO Workgroup Project delivers the LINK API which can be used to connect to external data repositories

Scaling

Independence of resources
Systems are logically separated in a virtual cloud environment. All systems are monitored in real-time for performance and availability.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Dedicated function from within SYNCHRO PRO
Data export formats
Other
Other data export formats
  • PDF
  • SP
  • DWF
  • DXF
  • FBX
  • DAE
  • HSF
Data import formats
Other
Other data import formats
More than 25 standard CAD\CAM\BIM file formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
No formal SLA
Approach to resilience
All services are deployed in a fully redundant configuration within fully redundant data centres meaning that any failure of equipment, service provider or software service will result in zero, or minimal, impact to the overall service.
Outage reporting
Planned and unplanned outage notification emails are sent to registered users for affected systems.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
User Name or Password
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Information Security policies are designed utilising ISO 27001, SSAE16, ITIL and CSA frameworks. Several SaaS offerings are ISO 27001 certified and others are SOC2 certified.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configuration and Change Management follow the ITIL framework and policies and procedures are documented with various security standards. All SaaS offerings go through a cloud approval process and are scanned for vulnerabilities prior to production.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability management is conducted through various technologies internal and external to the Bentley network. Threats are identified using industry standard listings and patches/updates are applied at least monthly or as needed based on criticality.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Active IDS is active on the network perimeter and on selected systems under the scope for ISO 27001 and SOC2 certifications. Compromises are analysed and put through the incident management process for investigation. The response time depends on the severity of the compromise.
Incident management type
Supplier-defined controls
Incident management approach
The Incident Management process covers all aspects of a potential incident from start to finish with defined procedures and colleague involvement. Common events are handled depending on severity, users have multiple methods of reporting and reports are provided as part of the incident management procedure.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5650 per unit per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A test environment can be provided to test the main software features. This environment uses disposable data and is available for up-to 10 days free-of-charge (subject to agreement).
Alternatively, Bentley can provide a chargeable Pilot solution using user data which is run against agreed success criteria for 60-90 days.
Link to free trial
Access to the test environment will be setup to meet the requirements of each user.

Service documents

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