Wildcat Applications Ltd

Cenefits

Cenefits is a web and mobile application which makes it easy for organisations to manage and assess the community benefits / social value that they've added to their contracts.

Features

  • Responsive Interface
  • Filter & Benefit Customisation
  • Employee & Supplier Management
  • Contract & Benefit Creation
  • Contract & Benefit Import
  • Automated Email Alerts
  • Employee & Supplier Data Capture
  • Employee & Supplier File Upload
  • Approval Process
  • Contract & Benefit Report Export

Benefits

  • Automate evidence gathering for community benefits / social value
  • Automate score gathering for community benefits / social value
  • Filter and download reports about contracts
  • Filter and download reports about community benefits / social value
  • Share access to a common system where suppliers login once

Pricing

£100 to £800 per instance per month

Service documents

G-Cloud 11

537352383261384

Wildcat Applications Ltd

Tom Inglis

05603862504

hello@wildcatapps.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints We aim to make the service available constantly, but may from time to time carry out maintenance operations at the weekend. We will normally do this early on Sunday morning.
System requirements
  • Internet Connection
  • Web Browser
  • TLS 1.2 Support
  • JavaScript Support
  • Cookie Support

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We respond to customer questions as soon as possible, ideally the same day. This excludes weekends and public holidays.
User can manage status and priority of support tickets No
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide the same levels of support to all of our customers, as identified in the Service Definition, and it is included in the price they pay for the service. We keep our online support materials up to date, and answer support questions promptly.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We help our customers set up their organisation on Cenefits, by making sure they understand how the application works, what kinds of information to put where, and what different type of users are expected to do.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Our customers can extract the data we hold about their contracts and community benefits at any time using the built in Download Contracts and Download Benefits views, which outputs the information in ODS or XLS spreadsheet form. This doesn't include file attachments, which we could make available separately.
End-of-contract process If a customer does not want to continue using the service, then they can extract the data we hold about their contracts and community benefits at any time using the built in Download Contracts and Download Benefits views, which outputs the information in ODS or XLS spreadsheet form. This doesn't include file attachments, which we could make available separately. Once they have all of the information we require we would securely erase their data in our database and file storage.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The mobile interface has the same features as the desktop interface, but optimised for a smaller screen size.
API Yes
What users can and can't do using the API Our application is provided in the form of a user interface and an API, with the former interacting with the latter to provide the service to our customers. We are open to our customers interacting directly with our API, but this would require a discussion.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Each customer's administrators can create their own Benefit Category, Contract Category, Department, Location and Portfolio filters, Shared Benefits, and invite their own employees, suppliers and delivery partners to their organisation.

Scaling

Scaling
Independence of resources Our user interface and file storage are hosted by Google Cloud Platform, and are automatically scalable to any number of users downloading these assets.

Our API and database are also hosted by Google Cloud Platform, but using defined resources. The API can automatically scale its resources up or down based on demand, but the database can't. We use a task queue to ensure scalability of database requests.

Analytics

Analytics
Service usage metrics Yes
Metrics types We can provide information about the number of employees using the service and the amount of data being stored for each organisation.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Our customers can extract the data we hold about their contracts and community benefits at any time using the built in Download Contracts and Download Benefits views, which outputs the information in ODS or XLS spreadsheet form.
Data export formats
  • ODF
  • Other
Other data export formats XLS
Data import formats
  • ODF
  • Other
Other data import formats XLS

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We aim to make the service available constantly, but may from time to time carry out maintenance operations at the weekend. We will normally do this early on Sunday morning.
Approach to resilience We use Google Cloud Platform as our hosting provider, and it is their responsibility to maintain the uptime of the infrastructure that we use. We automatically backup customer database and file data every day, and have a semi-automatic process we can run to create a copy of our infrastructure within half an hour, if there is any outage.
Outage reporting We have a public dashboard available at https://status.cenefits.com and will mention any minor outages on Twitter (@cenefits). We will email our customers's administrators in the event of a major outage.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels We protect access to the API and support management interfaces with user names and very strong passwords. We change these passwords on a regular basis.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes We have defined a set of information security policies and processes based on controls from the Cyber Essentials and ISO27001 standards.

The Managing Director of the company is the person responsible for ensuring that we regularly conduct risk assessments and follow the policies and processes we have defined.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We open a separate branch in our code repository for each new feature or bug fix, and when it is ready, the code is checked by one or more other team members before it is merged into the develop branch. Once in the develop branch it is deployed to the staging environment where it undergoes manual QA before being merged to master and deployed to the production environment.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We regularly inspect our code for security threats, especially those identified by the OWASP Top Ten. We also regularly update any third party user interface and API libraries that we use in our software. We are alerted to any vulnerabilities in these libraries by the npm and pip package managers. Our API is deployed using Docker containers which are restricted in their access to the host operating system and regularly replaced with the latest code.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We keep logs of user activity for 90 days, and conduct spot checks to identify anomylous behaviour. Our API is deployed using Docker containers which are restricted in their access to the host operating system and regularly replaced with the latest code.
Incident management type Supplier-defined controls
Incident management approach We have a pre-defined process for managing incidents, defined in our Disaster Recovery Plan. It sets out the main points of contact, how customers are to be kept informed, what the likely problems are, and how to recover from them. Users can report incidents through our support ticketing system at https://support.cenefits.com.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £100 to £800 per instance per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Potential customers can use our software without restriction (other than the number of employee users and the amount of data that they store) for a month before purchasing it.
Link to free trial https://cenefits.com

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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