IBM United Kingdom Ltd

IBM Blueworks Live

IBM Blueworks Live is an easy-to-use business process discovery and process modelling tool designed for business users, process practitioners, lean and six sigma specialists. This is a software as a service (SaaS) offering.

Features

  • Discover, model and document your business processes in the cloud
  • A browser-based business process modelling and mapping tool
  • Process analysis and playback, to help identify improvement opportunities
  • Built-in, real-time collaboration promoting team and business participation
  • Easy and intuitive to use with 24/7 support for users
  • Central repository ensures process models are always current and up-to-date
  • Expose time, costs, risks, value/non-value add of your processes
  • Foundation for building process applications
  • Document business requirements and business case to optimise business operations

Benefits

  • Collaborate on process models to improve alignment of business requirements
  • Get started quickly with no training required
  • Improves efficiency, collaboration, and quality of process improvement initiatives
  • Access over 200 process model templates to accelerate process discovery
  • The workforce can understand the impact of change initiatives
  • Low start-up costs make adoption easy and low impact
  • Reduce project lifecycle by creating re-usable process assets
  • Identify opportunities to reduce cost by highlighting obsolete technology
  • Reduce rework for IT implementation by achieving requirements consensus
  • Demonstrate the power of process transformation to senior leadership team

Pricing

£1.69 to £42.36 per user per month

Service documents

Framework

G-Cloud 11

Service ID

5 3 6 4 6 4 8 3 1 3 4 9 5 1 0

Contact

IBM United Kingdom Ltd

Alice Griffin

Please email

gcloud@uk.ibm.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to IBM Blueworks is primarily used to document business processes for visibility and develop understanding of business operations can also be used with IBM Business Process Manager when an agency wants to design and build executable business process applications.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints IBM Blueworks Live is a Software as a Service offering only, accessible either as a public offering or through an optional private installation within an IBM data centre.
System requirements Web browser- Microsoft Internet Explorer, Mozilla Firefox or Google Chrome.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 hour if there is critical business impact or if the service is down (24X7)
Within two business hours if service is restricted in some way and there is potential to miss business deadlines. Monday to Friday; business hours.
Within four hours if service is usable and there is no impact to operations. Monday to Friday; business hours.
Within one business day; for enquiries or non-technical requests. Monday to Friday; business hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Premium Support documented:
https://www-01.ibm.com/software/support/acceleratedvalue/SaaS_Handbook_V18.pdf
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full on-line training both in document and video form is available directly from the Help function
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
At the end of the contract users can request a one-time export of their data, which is then made available for download.
End-of-contract process At the end of contract, assuming the user has not renewed, the account would be deactivated.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Certain functions, such as view, are available on a mobile device through a web browser.
Service interface No
API Yes
What users can and can't do using the API The IBM Blueworks Live API is documented here: https://www.ibm.com/support/knowledgecenter/SS2MKC/com.ibm.bwl.doc/topics/index.html
Functions include: account activity, artefact details, blueprints, policy documents and glossary, file management and export, user management and work management.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment No
Customisation available Yes
Description of customisation Account customisation documentation: https://support.ibmcloud.com/Support/5377/5383/en-us/Article/View/19290/How-do-I-customize-my-account/0

Scaling

Scaling
Independence of resources The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Analytics
Service usage metrics Yes
Metrics types Retrieve information about activities in the account. The user's permissions in the account define restrictions on returned information.
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Functions exist to export their data in a number of different formats including Microsoft Word and Powerpoint and also for the process models into a Business Process Modelling Notation (BPMN) format.
Data export formats Other
Other data export formats
  • BPMN
  • Microsoft Office
Data import formats Other
Other data import formats
  • Microsoft Visio (.VDX / .VSDX)
  • Business Process Modelling Notation 2.0 (BPMN)
  • XML Process Definition Language 2.1 (XPDL)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability See IBM Blueworks Live Terms and Conditions
Approach to resilience Information can be made available on request
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 30/11/2015
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 20/04/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here https://cloudsecurityalliance.org/star-registrant/softlayer/
PCI certification No
Other security certifications Yes
Any other security certifications See here: https://www.ibm.com/cloud/compliance

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IBM:
-maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law.
-investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.
-promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.
-provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.69 to £42.36 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial 30 day free trial with a subset of Editor functionality
Link to free trial https://www.blueworkslive.com/signup/trialsignup.ftlna

Service documents

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