IBM United Kingdom Ltd

IBM Cloud for VMWare Solutions (OFFICIAL)

As organisations consider the reality of digital transformation IBM and VMware have joined forces to simplify cloud adoption. Using IBM tools and technology, easily extend VMware workloads from on-premises environment to IBM Cloud. Configuration takes hours and you manage your workloads just as you do on-premises. (Supports: Official, PSN, HSCN)

Features

  • Cloud Foundation a standard VMWare platform with present components
  • Advanced, automated, consistent provisioning of VMWare platform to IBM Cloud
  • Private scaleable cloud allowing migration of new/existing VMware workloads
  • Software defined networking solution based on VMware NSX.
  • Storage, VMware Virtual Storage Area Networking (VSAN), dedicated to environment
  • Expandable to support Cloud Secure Virtualization solution (Hytrust)
  • Zerto can be included to protect data and applications
  • Cloud professional services to design and implement VMware solutions
  • Cloud Foundation instances deployed/managed from IBM Cloud VMware Solutions portal
  • UK Hosted (OFFICIAL) with connection to PSN/HSCN/JANET/SWAN and intenet

Benefits

  • VMware accredited Software Designed Data Centre reference architecture
  • Deploy secure, high-performance cloud infrastructure resources on demand.
  • Scale hybrid cloud in UK Data Centres and Availability Zones
  • Consistent control and automation of operations on-premises and in cloud.
  • Supports Offical and Official Sentive Workloads
  • Integrate, expand or migrate on-premises workloads onto IBM Cloud resources
  • Order VMware product deployments and licenses from the IBM Portal
  • VMware Cloud Foundation to deploying and manage virtualized environments
  • Includes virtualized compute (vSphere), storage (vSAN) and networking (NSX)
  • Can work towards an accredited RLI/SLI to industry connection.

Pricing

£16942 per instance

Service documents

G-Cloud 9

535407044483364

IBM United Kingdom Ltd

Jason Dymott / Molly Payne

+44-07753-829879 (Office)

gcloud@uk.ibm.com

Service scope

Service scope
Service constraints Service is based on a catalog of items.
Bare metal servers have a pre-determined network design.
-x86 Infrastructure only
System requirements Internet access to reach portal

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 20 minute response time through ticketing via the Bluemix Infrastructure portal. No difference in response time at weekends.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Access to the chat can be gained by going to
www.softlayer.com or via the customer portal.
Rapid initial response typically within seconds.
Users can resolve support queries and escalations, billing queries, technical support and expert advice.
Web chat accessibility testing N/A
Onsite support No
Support levels Self service - Support via knowledge layer
Support resources - software development network and Bluemix on social media
full service support - Phone, ticket and chat support.
All Bluemix Infrastructure products include unlimited access to expert technical support at no additional charge.
You can troubleshoot your issue yourself or take advantage of Bluemix Infrastructure experts, available via ticket, phone, and live chat
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Extensive new user documentation is available.
From the knowledgeLayer tool Bluemix provides new users with specific guidance as well as how to documentation and useful links.
IBM can provide prfessional services for design and build work.
For more complex environments a Cloud adoption leader can be assigned to provide assistance and advice.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction IBM is a data processor and will not access or own client data. Client can use standard technology to extract their data.

if required, Bluemix Data Transfer Service allows customers to send a USB 3.0 compatible device and/or CDs and DVDs to a Bluemix data center to be connected directly to their network to remotely control the data transfer. The device is housed in a dedicated rack located in the customers data center and will be mounted as an iSCSI target. Our Data Transfer Service is ideal when you need to transfer large amounts of data without using our Private Network and is a service offered free-of-charge to all Bluemix customers.

When a customer cancels any physical or virtual server, all data is erased using Department of Defense (DoD) 5220.22-m standards.
End-of-contract process Services in Bluemix are billed on an hourly on monthly basis. When services are de-provisioned access to the service is removed from the account.

Items have to be de-provisioned using the IBM Cloud VMWare Portal

Using the service

Using the service
Web browser interface Yes
Using the web interface The Bluemix Customer Portal is the point-and-click interface Bluemix Infrastructure customers use to manage all aspects of their accounts. Within the Customer Portal, users have the ability to order and interact with our products and services, manage and maintain their Bluemix account, and view and pay monthly invoices. In addition to account management, the Customer Portal is the single location for opening, viewing and updating tickets associated with any Bluemix product or service.
Web interface accessibility standard None or don’t know
How the web interface is accessible The portal is accessible over the internet to authorised users. Examples of functionality from the portal are listed below:
Order services and resources
Edit a User Profile
Add a New User to a Customer Portal Account
View an Existing Ticket
Order an SHA2 SSL?
Reset the Bluemix Customer Portal Password
Edit a User's Customer Portal Permissions
Retrieve Your API Key
Edit a User in Password Tracking
Delete a User from Password Tracking
Add or Edit an Account Contact
Search in the Customer Portal
SSH Keys
Update an Existing Ticket
Configure a Portal Account for One Time Password Access in Manage
View an Account's Audit Log
Create a Ticket
Remove a User from the Customer Portal
Filter by Device, Software or User in the Password Tracking Tool
Add a User for Password Tracking
Request a Company Profile Change
Web interface accessibility testing N/A
API Yes
What users can and can't do using the API We have more than 3,000 documented methods across 180 discrete services. Our internal management system and our customer portal was built specifically to use it.

All customers have full, free access to our entire automated portfolio of services—from management and monitoring to information retrieval from Bluemix accounting, inventory, and DNS systems.

Control every aspect and action on your Bluemix infrastructure via API.

we support SOAP, XML-RPC, or REST protocols, C#, PERL, PHP, Python, Ruby, and VB.net API clients.

Bluemix Development Network
Developer Community and Knowledgebase for the Bluemix API

Search for specific API services and methods, read development-focused blogs, and connect with other developers to share tips, ideas, and best practices at the Bluemix Development Network (SLDN).

Message Queue and Object Storage Control
Service-specific Optimization

Additional APIs built specifically for Bluemixmessage queue and object storage services provide extended features and functionality.
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
API documentation Yes
API documentation formats
  • HTML
  • PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface Bluemix CLI provides a unified way for you to interact with your applications, virtual servers, containers, and other components in Bluemix through a command line interface. It also leverages command line tools from Cloud Foundry, Docker, and the OpenStack community when you interact with specific compute types. Bluemix CLI helps you handle the environment settings when these community tools are used.

The commands in Bluemix CLI are organized by name spaces, to provide a structural overview. If you are using Bash or Zsh, the autocomplete feature in Bluemix CLI provides suggestions and allows you to complete commands and their arguments. These features make it easier for you to find and use the right commands.

The Bluemix CLI command line interface is not supported by Cygwin. Use the Bluemix CLI in a command line window other than the Cygwin command line window.

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Bluemix will use reasonable efforts to provide a service level of 100% for the Public Network, Private Network and customer portal.
Users can provision dedicated resources such as; baremetal servers, security devices, storages devics and network devices.
Usage notifications Yes
Usage reporting
  • API
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Host ping and IPMI statistics
  • Automated reboot for monitoring failure
  • 25x7x365 NOC monitoring
  • LDAP response monitoring
  • DHCP response
  • Performance monitoring
  • DNS Response
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual machine images
  • Files and databases
Backup controls Standard services are available for backup via the softlayer.com website and the customer portal. Including R1-Soft and E-Vault.
Customers can also use their own backup tools within the Bluemix environment.
Datacentre setup Multiple datacentres
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Public Network: Bluemix will use reasonable efforts to provide a service level of 100% for the Public Network.
Private Network: Bluemixr will use reasonable efforts to meet a service level of 100% for the Private Network.
Customer Portal: Bluemix will use reasonable efforts to meet a service level of 100% for access to the Customer Portal.
For each 30 continuous minute period of Qualifying Outage Minutes for a Service in a Measurement Period, Bluemix shall provide an SLA Credit of 5% of the
fees for the relevant Service which was subject to the Loss of Service during the Measurement Period. Any period of Qualifying Outage Minutes for a Service
which is less than 30 continuous minutes shall not be eligible for an award of SLA Credits. Claimed Outages for different Services may not be combined to meet
this calculation.
Approach to resilience Available upon request
Outage reporting Our policy is to push information to our customers that explicitly subscribe to this process on the customer Portal.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication Within the Customer Portal, external, two-factor authentication may be activated to add additional protection when logging into the Portal. This additional layer of security protects the account from unverified access, ensuring devices, data and account information are protected. This external authentication is available in two forms:

Symantec Identify Protection is our most commonly used external authentication tool, providing a dynamic security code used in addition to the username and password when accessing the Customer Portal.
PhoneFactor authentication provides out-of-band authentication via phone call, SMS or mobile app.

External authentication may be added per user for a small monthly fee.
Access restrictions in management interfaces and support channels Bluemix Triple network architecture insures tha VMs may be expose to public via internet as well via a private network interface. The private network which provides access to subscribed resources such as VMs is accessible via Bluemix provided VPN (VPN over internet client) and/or via client establishing connectivity via PPTP, IPSEC, SSL or wide area cross connect from Bluemix peering point. The client portal and API layer are accessible via the internet and provide for multiple levels of access control (user credentials - including multi-factor and external authorization capabilities, secure API key), client source IP address.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BVCH SAS UK Branch
ISO/IEC 27001 accreditation date 18/08/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 09/11/2012
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover N/A
PCI certification Yes
Who accredited the PCI DSS certification Not available
PCI DSS accreditation date Not available
What the PCI DSS doesn’t cover Not available
Other security accreditations Yes
Any other security accreditations
  • ISO 27017
  • ISO 27018
  • Cloud Security Alliance - STAR registrant
  • Privacy shield framework EU Model clauses
  • SOC 1,2,3

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 27017
ISO 27018
Cloud Security Alliance - STAR registrant
Privacy shield framework
EU Model clauses
SOC 1,2,3
Information security policies and processes We have a published information security policy which is shared upon customer engagement

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Bluemix follows best practices for systems management including change management. Note that on provisioning of a server, that server and its monitoring and management become the client's responsibility, meaning that the client is responsible for implementing overall service management and process.
The entire Bluemix platform is built on top of a technology called Infrastructure Management System (IMS). All automated operations and functionality in the Bluemix platform are controlled by IMS. This includes provisioning and de-provisioning of services, logging, billing and alerts
Bluemix operational management includes reporting and alert vulnerabilities and incidents.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Bluemix regularly performs scans of the components supporting the management system as well as the perimeter network for access to clients subscribed compute resources. Once any high or critical issues identified have been addressed and appropriate departments have been notified, a re-scan is initiated to ensure all issues have been resolved appropriately. In addition, a Nessus Vulnerability Assessment scan of provisioned instances can be scheduled at no charge via the Bluemix portal. Remediation of any issues in user subscribed resources is the responsibility of the user.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Bluemix provides 24 hours per day monitoring and regularly analyzes security logs generated from platform components for suspicious activity. Logged alerts are handled in a timely manner - and, if applicable information is communicated to the client via the standard incident response and support mechanisms.

A support and incident response system exists to communicate any activity to clients regarding the Bluemix infrastructure. If Bluemix detects malicious network activity, it will null route the traffic and work with the client to re-mediate the activity. If not remediated in 24 hrs, Bluemix maintains the capability to take the target IP address offline.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IBM Bluemix will follow IBM Computer Security Incident response team (CSIRT) procedures for any internal breach that impacts IBM Bluemix internal infrastructure and will notify customers as appropriate following IBM CSIRT as required. Users can report incidents via the customer portal

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £16942 per instance
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑