AT Technology Services Ltd

Ez Analytics

EZ Analytics is a population health management tool which integrates complex data from any data source, into user friendly information.
This platform enables decision support, helping clinicians/non-clinicians to easily identify areas which require optimisation at all population scales. EZ Analytics lets users view performance at individual practice level.

Features

  • Dynamic and flexible reports on over all business performance
  • Business Intelligence dashboards for real-time patient management
  • Data quality and monitoring
  • Population health risk management
  • Income analysis and forecasting
  • Enterprise performance data repository solution
  • Health Immunization Stats
  • Insights from Clinical Data
  • Work force performance data
  • insights from different survey data and website stats

Benefits

  • Self-service Business Intelligence platfrom
  • Long Term condition management
  • Digital first approach for care providers

Pricing

£0.20 to £1 a person

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hasib.aftab@attech-ltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 3 1 9 0 1 8 6 8 2 0 0 4 6 2

Contact

AT Technology Services Ltd Hasib Aftab
Telephone: 07989557863
Email: hasib.aftab@attech-ltd.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Is used as an extension for in house clinical applications
Cloud deployment model
Private cloud
Service constraints
Once a product is bought by a customer. There is a time in the contract before handing over the product to the customer
There can be unforeseen downtime but there is no scheduled downtime
System requirements
  • Tailored Solution for customers
  • Works on all web browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
Initial response time: Within 1 hour during weekdays on average
Follow up: 24hrs
Case resolution: 24 hrs to 48 hrs during weekdays on average. For weekends it can take up to 48 hrs to 72hrs
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/A
Onsite support
No
Support levels
Customised Service Level Agreement with each customer
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training, workshops, virtual training and videos, and materials
Service documentation
Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction
We provide option of data extraction or data wipe. But Data is passed onto clinical system which negates the reasons for data extraction
End-of-contract process
Built into the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Web-based service optimised for Mobile. Can only be accessed through the mobile web browser
Service interface
Yes
Description of service interface
Use API centric approach and able to integrate with other services
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
We have dedicated QA team
API
Yes
What users can and can't do using the API
This is done via our technical team. A user cannot make any changes using the API endpoint
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Based on customer requirements the service can be localised and personalised
A user can request to manipulate the data set that they provide
Customised report generation
Customised user access management and role-based access

Scaling

Independence of resources
We have a scalable and highly available cloud-based application running on AWS servers.

Analytics

Service usage metrics
Yes
Metrics types
Through our dedicated analysis reporting tool
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
User can generate reports from system interface, based on the user profile
Data export formats
  • CSV
  • Other
Other data export formats
Excel
Data import formats
  • CSV
  • Other
Other data import formats
Excel

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Core Hours Availability - 99.9%
Approach to resilience
Available on request.
Outage reporting
Email Alerts are sent out to our customers

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
This product is a fully governed platform. Role-based access policy in place and it is administrated centrally by the company. support channels or end-user are restricted to make any changes.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
215269
ISO/IEC 27001 accreditation date
14/08/2019
What the ISO/IEC 27001 doesn’t cover
The scope of our certification is developer and delivery of digital patient-centric solutions, software development, mobile applications, proprietary analytics, bespoke health technology application, population health systems and tools, data migration to the healthcare industry within the UK
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • DSP Tool kit

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
All Data Protection and Security Toolkit policies
Compliant with NHS GPSoc bulk data extraction services

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Product or business road maps
Readiness assessments
Training Tutorials and Education Sessions
Stakeholder Feedback gathering and review
Post-deployment review
Performance measures and analytics
Change management risk analysis
Continuous Improvement Plan
Business case studies and knowledge management
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Real time threat monitoring systems.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Based on service level agreements with customers - commercially approved audit tools are used to monitor processes
Incident management type
Supplier-defined controls
Incident management approach
Performing rout-cause analysis
Initial risk assessment forms and frameworks
Communication matrix with key people
Gathering evidences and documentation
Taking approach to minimise the risk or further damage
based on customer agreement - predefined processes and tools used for incident management

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Price
£0.20 to £1 a person
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Subject to request

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hasib.aftab@attech-ltd.com. Tell them what format you need. It will help if you say what assistive technology you use.