Housing Repairs and Maintenance through MS Dynamics
Exactly provides expert support to social housing, property management organisations and repairs and maintenance contractors to design, develop and implement integrated end-to-end digital services between residents and the repairs provider built for Microsoft Dynamics 365. Covers project management, implementation and ongoing support.
- "Exactly" the "Tech" you want, need and asked for!
- Assessment of solution options against business, asset and ICT strategies.
- System design and integration using MS Dynamics 365.
- Help understanding licences and licensing.
- Data migration strategy from legacy systems. Data cleansing.
- User, system, integration and security testing.
- User, Champions and SysAdmin training (with supporting documentation).
- Lean process reviews through engaging users, residents and contractors.
- Programme and project management. Assist client and suppliers
- Go-live assessment, support and post go-live support. Contingency planning.
- Improved customer experience and resident satisfaction.
- Support for Microsoft Office product suite.
- Improved repairs diagnostic accuracy (with Artificial Intelligence / Chatbot options).
- Residents able to choose, amend or cancel appointments.
- Real-time update of repairs request including estimated arrival time.
- Real time analytics, service management and satisfaction measurement.
- Website, tablet and smartphone options.
- Experienced, knowledgeable and skilled is utilising contractor systems.
- Contractor mobilisation, new system, innovation & improvement and project rescue.
- Respectful partnership working between housing providers, vendors and suppliers.
£350 to £900 per person per day
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EXACTLY TECH LTD
|Software add-on or extension||Yes|
|What software services is the service an extension to||Our software is built upon Microsoft Dynamics 365.|
|Cloud deployment model||Public cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Support is available between 09:00 and 17:00 Monday to Friday (excluding bank holidays). Support calls can be via telephone or email.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Support levels||Support is available between 09:00 and 17:00 Monday to Friday (excluding bank holidays). Support calls can be via telephone or email.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Exactly will ensure the proposed solution is suitable for all stakeholders taking account of business plans, asset management strategies, contractual ethos and ICT system architecture / integration policy. Typically, the planning and discovery phase would include: - Review of business case and project objectives - Joint discovery workshops with client, vendors and contractors - System demonstrations - User and customer surveys and research - Readiness assessment – focus on main risks - Agree project approach – default Agile - Digital / Project Roadmap - Resource management planning - Solution scope definition and requirements - Develop some proof of concepts or working models - Set-up of project board or alternative project governance arrangements|
|End-of-contract data extraction||Customers can export their data from Dynamics 365 at any time using the standard export services.|
|End-of-contract process||At the end of the contract Exactly will assist the customer in extracting any data or moving to another supplier as required.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Users can access Dynamics 365 by using Outlook or installing Dynamics 365 for Phones or Dynamics 365 for Tablets.|
|What users can and can't do using the API||The Dynamics 365 Web API allows access to features within Dynamics and can be used to develop external user facing portals.|
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||Dynamics 365 is highly configurable and customisable.|
|Independence of resources||Each customer has their own individual database, separate from other customers’ databases. Data processing is logically segregated through capabilities specifically developed to help build, manage, and secure multi-tenant environments.|
|Service usage metrics||Yes|
|Metrics types||Functionality via Organisation Insights.|
|Reporting types||Real-time dashboards|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Encryption of all physical media|
|Data sanitisation process||No|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Customers can export their data from Dynamics 365 at any time using the standard export services.|
|Data export formats||
|Other data export formats||Common formats include XML and database backups|
|Data import formats||
|Other data import formats||Various formats can be imported into Dynamics 365.|
|Data protection between buyer and supplier networks||Private network or public sector network|
|Data protection within supplier network||Legacy SSL and TLS (under version 1.2)|
Availability and resilience
|Guaranteed availability||99.9% availability guaranteed by Microsoft.|
|Approach to resilience||http://aka.ms/Office365DR|
|Outage reporting||Outages are reported through the Office 365 administration centre, users can see the status of the current service health, historic service health and planned maintenance.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Users are authenticated by using an Office 365 account.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||No|
|Security governance certified||No|
|Security governance approach||Integration into client's security policies and procedures,|
|Information security policies and processes||Client policies and procedures.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Client change management process. Default is ITIL framework best practice.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Client policies and procedures. Default is ITIL framework best practice.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Client policy and procedures. Default is ITIL framework best practice.|
|Incident management type||Supplier-defined controls|
|Incident management approach||Client policies and procedures. Default is ITIL framework best practice.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||Yes|
|Connected networks||Public Services Network (PSN)|
|Price||£350 to £900 per person per day|
|Discount for educational organisations||No|
|Free trial available||No|