EXACTLY TECH LTD

Housing Repairs and Maintenance through MS Dynamics

Exactly provides expert support to social housing, property management organisations and repairs and maintenance contractors to design, develop and implement integrated end-to-end digital services between residents and the repairs provider built for Microsoft Dynamics 365. Covers project management, implementation and ongoing support.

Features

  • "Exactly" the "Tech" you want, need and asked for!
  • Assessment of solution options against business, asset and ICT strategies.
  • System design and integration using MS Dynamics 365.
  • Help understanding licences and licensing.
  • Data migration strategy from legacy systems. Data cleansing.
  • User, system, integration and security testing.
  • User, Champions and SysAdmin training (with supporting documentation).
  • Lean process reviews through engaging users, residents and contractors.
  • Programme and project management. Assist client and suppliers
  • Go-live assessment, support and post go-live support. Contingency planning.

Benefits

  • Improved customer experience and resident satisfaction.
  • Support for Microsoft Office product suite.
  • Improved repairs diagnostic accuracy (with Artificial Intelligence / Chatbot options).
  • Residents able to choose, amend or cancel appointments.
  • Real-time update of repairs request including estimated arrival time.
  • Real time analytics, service management and satisfaction measurement.
  • Website, tablet and smartphone options.
  • Experienced, knowledgeable and skilled is utilising contractor systems.
  • Contractor mobilisation, new system, innovation & improvement and project rescue.
  • Respectful partnership working between housing providers, vendors and suppliers.

Pricing

£350 to £900 per person per day

Service documents

G-Cloud 11

531417697763562

EXACTLY TECH LTD

Richard Libby

07376 782551

Richard.Libby@Exactly.tech

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Our software is built upon Microsoft Dynamics 365.
Cloud deployment model Public cloud
Service constraints None
System requirements https://technet.microsoft.com/en-us/library/hh699710.aspx

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is available between 09:00 and 17:00 Monday to Friday (excluding bank holidays). Support calls can be via telephone or email.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Support is available between 09:00 and 17:00 Monday to Friday (excluding bank holidays). Support calls can be via telephone or email.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Exactly will ensure the proposed solution is suitable for all stakeholders taking account of business plans, asset management strategies, contractual ethos and ICT system architecture / integration policy. Typically, the planning and discovery phase would include: - Review of business case and project objectives - Joint discovery workshops with client, vendors and contractors - System demonstrations - User and customer surveys and research - Readiness assessment – focus on main risks - Agree project approach – default Agile - Digital / Project Roadmap - Resource management planning - Solution scope definition and requirements - Develop some proof of concepts or working models - Set-up of project board or alternative project governance arrangements
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Customers can export their data from Dynamics 365 at any time using the standard export services.
End-of-contract process At the end of the contract Exactly will assist the customer in extracting any data or moving to another supplier as required.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Users can access Dynamics 365 by using Outlook or installing Dynamics 365 for Phones or Dynamics 365 for Tablets.
API Yes
What users can and can't do using the API The Dynamics 365 Web API allows access to features within Dynamics and can be used to develop external user facing portals.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Dynamics 365 is highly configurable and customisable.

Scaling

Scaling
Independence of resources Each customer has their own individual database, separate from other customers’ databases. Data processing is logically segregated through capabilities specifically developed to help build, manage, and secure multi-tenant environments.

Analytics

Analytics
Service usage metrics Yes
Metrics types Functionality via Organisation Insights.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Customers can export their data from Dynamics 365 at any time using the standard export services.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Common formats include XML and database backups
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Various formats can be imported into Dynamics 365.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% availability guaranteed by Microsoft.
Approach to resilience http://aka.ms/Office365DR
Outage reporting Outages are reported through the Office 365 administration centre, users can see the status of the current service health, historic service health and planned maintenance.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Users are authenticated by using an Office 365 account.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach Integration into client's security policies and procedures,
Information security policies and processes Client policies and procedures.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Client change management process. Default is ITIL framework best practice.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Client policies and procedures. Default is ITIL framework best practice.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Client policy and procedures. Default is ITIL framework best practice.
Incident management type Supplier-defined controls
Incident management approach Client policies and procedures. Default is ITIL framework best practice.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £350 to £900 per person per day
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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