EXACTLY TECH LTD
Housing Repairs and Maintenance through MS Dynamics
Exactly provides expert support to social housing, property management organisations and repairs and maintenance contractors to design, develop and implement integrated end-to-end digital services between residents and the repairs provider built for Microsoft Dynamics 365. Covers project management, implementation and ongoing support.
- "Exactly" the "Tech" you want, need and asked for!
- Assessment of solution options against business, asset and ICT strategies.
- System design and integration using MS Dynamics 365.
- Help understanding licences and licensing.
- Data migration strategy from legacy systems. Data cleansing.
- User, system, integration and security testing.
- User, Champions and SysAdmin training (with supporting documentation).
- Lean process reviews through engaging users, residents and contractors.
- Programme and project management. Assist client and suppliers
- Go-live assessment, support and post go-live support. Contingency planning.
- Improved customer experience and resident satisfaction.
- Support for Microsoft Office product suite.
- Improved repairs diagnostic accuracy (with Artificial Intelligence / Chatbot options).
- Residents able to choose, amend or cancel appointments.
- Real-time update of repairs request including estimated arrival time.
- Real time analytics, service management and satisfaction measurement.
- Website, tablet and smartphone options.
- Experienced, knowledgeable and skilled is utilising contractor systems.
- Contractor mobilisation, new system, innovation & improvement and project rescue.
- Respectful partnership working between housing providers, vendors and suppliers.