Axis12 Limited

Custom GOV.UK Online Forms

Axis12 can help you to create GOV.UK forms with all of the functionality you need to streamline your data-driven operations. We can help you to collect, store and manage your information all in one centralised location and configure the workflow and integration to your specific business process needs.


  • Flexible workflow provided based on your requirements
  • Forms pre-populate with data pulled from data models
  • Automate follow up tasks/events/additional forms based on response data
  • Forms integrate via API with any database (ERP or CRM)
  • Synchronise data from form responses with external business systems
  • Intelligently routed information based on rules applied to submitted data
  • Configure access levels/permissions to dictate form usage
  • All GOV.UK online forms are hosted and centralised
  • Axis12 are ISO 27001 certified, best for security
  • Independent testing regularly takes place to ensure security compliance


  • Centralised forms can improve efficiency and reduce costs and waste
  • Collect, connect and manage your information all in one location
  • Setup complex forms and workflows with ease
  • Setup complex forms and workflows with ease
  • Engaging and interactive for users


£1300 per instance per month

  • Education pricing available

Service documents


G-Cloud 11

Service ID

5 3 0 5 1 2 9 4 7 9 4 6 0 7 7


Axis12 Limited

Luke Harrop

+44 (0)845 519 5465

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints N/A
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Acknowledgement of questions raised in a support ticket is conducted within 5 minutes. Tickets are triaged and actioned in accordance with our strict SLAs, which range from 60mins through to 5 business days depending on the urgency and severity of the issue.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing Axis12 use Olark for web chat communications. Olark is independently verified for accessibility.
Onsite support Yes, at extra cost
Support levels Axis12 provide a range of different support ranging from 24/7 x 365 through to Core hours: Office hours (08:30 – 17:30 Monday to Friday on standard UK business days). Costs vary depending on level of service required and staff type. Every client will have a named account manager experienced in diagnosing and directing requests to the correct resource.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Provisioning is automated. Online training is provided and onsite training is provided at a cost.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Axis12 provide an export facility as a part of the interface, all other data is stored on the client side.
End-of-contract process Everything is included in the subscription price.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference from a functionality perspective. There a some UX enhancements for mobile users.
Service interface Yes
Description of service interface The service interface allows users to configure and manage the service and the rich media content that the service provides access to. The service offers several standard levels of roles and permissions, and supports an unlimited number customisable roles.
Accessibility standards WCAG 2.1 A
Accessibility testing Axis12 have partnered with Sitemorse - leaders in digital accessibility - to bring you a structured and intuitive roadmap for ensuring you comply with Equality Act 2010 and The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This service will ensure you achieve and maintain WCAG 2.1 AA accessibility across your digital estate.
What users can and can't do using the API Axis12 have a private API that can allows import and export of data
API documentation Yes
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Form layout, form validation, confirmation and notifications


Independence of resources Network separation, pinned resources with hosts, under allocation of resources on underlying hosts.


Service usage metrics Yes
Metrics types CMS user audit trail, page, document and asset usage.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users export their data via the interface in the administrator section of the site.
Data export formats CSV
Data import formats
  • CSV
  • Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.95% uptime. Support for Level 1 issues and planned Support Requests (Levels 2-5) where agreed in advance. An out-of-hours telephone number is provided for The Customer to escalate any Level 1 issues. The Supplier will respond to and action any Level 1 issues in accordance with the response targets. Hosting and infrastructure issues will be actioned within the resolution targets. Level 1 issues caused by an application or content change made within non-Core hours will be actioned on a best efforts basis. Outages caused by these issues will be exempt from the uptime measurements and Service Level Credit calculations, and the support services may be chargeable.
Approach to resilience Service resilience is available on request
Outage reporting Email alerts.

Incident reports.

Phone calls to clients.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Two factor authentication.

IP white list.

Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 16/09/2013
What the ISO/IEC 27001 doesn’t cover Scope Statement Axis12 ISMS encompasses all aspects of the organisation’s business and operations in support of discharging their obligations as defined in the Service Agreements with their clients from their London site, with hosting services provided in UK based datacentres and Amazon Cloud Services based in EA. This includes software development, hosting, support and training, the provision of consultancy and all other defined service offerings together with the associated supporting business processes. Exclusions Recruitment services are not currently in scope as they are not relevant to our certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Axis12 follow ISO27001 information security standards, processes and procedures are audited internally twice yearly per department and once a year externally by the BSI.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change Control Steps: 1. Documenting the Change Request through Axis12 Change Control system. 2. Formal assessment of change looking at risks, benefits and security impact of making the change evaluated by the Change Approver. 3. The team responsible for the change creates a detailed plan for its design and implementation. 4. The implementation team designs a program for the software change and tests it. If successful a release date is requested. 5. The team implements the program and stakeholders review the change. 6. Final assessment involves requestor and change approver confirming the implementation success/failure and Change Request is closed/reopened.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Axis12 are constantly monitoring the various major alert/information channels for threats to our system. Each threat is classified Critical, High, Low with expected implementation times as follow. - 'Critical’ patches should be deployed within hours - 'High’ patches should be deployed within 2 weeks of a patch becoming available - ‘Low’ patches deployed within 8 weeks of a patch becoming available
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Axis12 have a range of automated and manual approaches to protective monitoring that are constantly being reviewed as new threats are identified within the industry. We work closely with our hosting partners and other industry experts. The exact process is available on request. Incident responses are reviewed and classified in our ‘Security Incident (System)’ and assigned to the appropriate Service Level to the incident with the appropriate level of technical resources to resolve the issue.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Axis12 follow our ISO 27001 policy to incident management. Incidents are recorded in logged in Jira which is then triaged. Once resolved incident reports are provided to the client, providing a summary, analysis, any corrective actions and improvement plans required.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1300 per instance per month
Discount for educational organisations Yes
Free trial available No

Service documents

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