Agento Digital

GovIntranet WordPress CMS Support

We are the developers of the open-source GovIntranet WordPress theme, providing ongoing support and maintenance for GovIntranet-based Intranets and Extranets in Central Government and NHS. We can quickly deploy the GovIntranet theme and customise the GovIntranet templates and plugins with your branding and other requirements.

Features

  • Setup your intranet integrated with Google Analytics
  • Google Apps (G-Suite) integration
  • Training for WordPress intranet content management system (CMS)
  • Support for GovIntranet WordPress CMS Version 5
  • Testing and installation of WordPress plugins
  • Content migration
  • Evaluation and management information reports for engagement and communications effectiveness
  • Active management and monitoring of cloud services and hosting
  • Data transformation
  • Information architecture and usability testing

Benefits

  • Ensures smooth update of WordPress CMS and plugins
  • Enables evaluation of Google Analytics informing iterative enhancements
  • Facilitates easy access for intranet users via single sign-on (SSO)
  • Reduces development time and costs
  • Helps to increase staff engagement
  • Provides continuity of skills and knowledge
  • Provides flexible solutions to user needs
  • Improves publishing workflow efficiency
  • Ensures continuous improvement of user experience
  • Encourages accessible content

Pricing

£120 a unit an hour

Service documents

Framework

G-Cloud 12

Service ID

5 3 0 3 5 5 7 9 0 7 9 6 6 8 2

Contact

Agento Digital Luke Oatham
Telephone: 0203 538 0068
Email: luke@agentodigital.com

Planning

Planning service
Yes
How the planning service works
We build an in-depth understanding of your user needs and technical requirements, current pain points and future aspirations. We incorporate user research, Google Analytics review, alpha prototyping and information architecture workshops in the process, documenting user stories and capturing needs.
We can help with:
* Technical planning e.g. publishing workflow, user access
* Strategy and governance e.g. content writing guide, publication policies, ownership
* Ongoing training to ensure skills and knowledge transfer
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • GovIntranet
  • WordPress

Training

Training service provided
Yes
How the training service works
We provide a range of training:
* WordPress: CMS administrator and publisher training, including GovIntranet WordPress theme admin training, templates and plugins
* Writing for the web: effective writing skills to help online publishers communicate effectively, WCAG 2.1 accessibility, search engine optimisation, plain English
* Engagement and evaluation: workshops on how to use digital tools effectively for communication and engagement of online audiences using cloud-based tools and apps
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We help clients migrate digital products to cloud technologies, for example, moving from legacy in-house intranets (Lotus Notes, Drupal, Sharepoint and bespoke systems) to cloud hosted WordPress instances.
The process is tailored to individual cases but typically involves requirements gathering, content/technology auditing, data standardisation, taxonomy and information architecture, development of scripts for automated data transformation, testing and quality control.
In addition to moving content from one system to another, many projects also involve content rewriting and categorisation. We can also provide editorial resources to transform PDF and Word documents into plain English HTML pages.
We also support clients switching between cloud products, for example WordPress hosting, Google Analytics, DNS changes and domain name changes.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Depending on the project, we help clients conduct their own functional testing of cloud services that we have helped them to deploy. We also configure and deploy automated load tests for cloud-hosted products where required.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We provide support within fixed-priced project and also on an ongoing basis under managed hosting, support and maintenance agreements which clients can pick and choose from flexibly.
Our maintenance service includes software management, configuration and updates, plus server monitoring and reporting.
We also operate a helpdesk service to support clients via email and phone under a SLA, guaranteeing an initial response within a business day, and ensuring requests from different members of the client team can be tracked and reported against their support time allocation.
Our helpdesk typically covers answering questions, management information reports, providing ad-hoc guidance on how to use the cloud solution, dealing with non-bug related issues, coaching and performance fine-tuning.

Service scope

Service constraints
Not specifically - we provide most support remotely by email/phone/hangout to maximise use of support time. We deliver onsite training and workshops, and attend meetings around the UK as part of project work.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond within one business day (8 hours for urgent tickets)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide the same high-level of support to all clients. We operate a retainer-based system where you can choose the amount of support time that you require each month, generally starting at a base level of 2 hours per month. Clients can use support time flexibly for general advice and guidance, training and consultancy. Support hours can be rolled over within a financial quarter. Each client is assigned a technical account manager and we encourage clients to nominate a single point of contact. Support hours cost £100 per hour.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£120 a unit an hour
Discount for educational organisations
No

Service documents