PeopleFluent fully automates performance management—from traditional appraisals to continuous feedback. HR teams can control how to collect data and when. And they can manage and correct process breakdowns and deliver just-in-time coaching to help managers keep things on track.
- Integrated Talent Management
- Flexible Performance Evaluations
- Robust Competency Management
- Proactive Career Development
- Robust Goal-Setting and Objectives
- Automate performance management processes with user-friendly administration tools
- Fully customise to your process, including continuous and off-cycle appraisals
- Visualize employee career paths
- Create workflows to drive events, including continuous performance management
- Supports weighted, cascaded, and mandated goals
- Associate competencies to development activities
- Assign recommended development and learning actions
- Rate and review during performance evaluation for career development
- Support multi-rater and 360 reviews, with anonymised results
- Includes a configurable goal library
£7 to £50 per user
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||It can be used alone or as part of a suite of PeopleFluent products: Learning (NetDimensions LMS and gomo authoring tool), Talent Acquisition (recruitment and onboarding) and the rest of Talent Management (succession, compensation and talent mapping).|
|Cloud deployment model||Private cloud|
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|Email or online ticketing support||Email or online ticketing|
|Support response times||We provide 24x7 emergency hotlines with prompt response times to handle Severity 1 issues (when the application is not accessible). For other issues, current support hours are Monday through Friday, 7am - 6pm (GMT), and 8am - 8pm (ET).|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Subject to Contractual requirements.
Standard support features include:
Dedicated account manager who acts as a main point of contact to manage the relationship between your organization and PeopleFluent.
Clear, severity-based prioritization that enables objective conversations about which needs should be handled first.
24x7 emergency hotlines with prompt response times to handle Severity 1 issues (when the application is not accessible).
Global support team to shorten initial response times for major issues. We have support team members in the US (multiple locations), Canada, UK (multiple locations), and the Philippines. The support team works closely with engineering teams in the US, UK, the Philippines and Hong Kong.
Issue management via web-based support channels. Report your issues and questions through our case management system, Zendesk, which is monitored 24/5 during published support hours.
Inbound phone support for PeopleFluent Talent Acquisition and Talent Management during published support hours.
Client administrators are responsible for providing first line support and should receive and address all initial support requests, escalating issues to PeopleFluent as needed through the support channels noted above.
|Support available to third parties||No|
Onboarding and offboarding
|Getting started||Client training is available both during implementation and after go live. Our team will consult with you during implementation to determine your specific training needs. Our Implementation Overview documents the process in detail.|
|End-of-contract data extraction||Upon contract expiration or termination, PeopleFluent offers clients optional professional services to provide them with a copy of their data in an agreed-upon format.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Our solution was developed using HTML5, enabling users to access our Talent Management solutions from PCs, smartphones, tablets, and any other device. Responsive design automatically adjusts content to fit any device at any time.|
|Accessibility standards||WCAG 2.1 AA or EN 301 549|
|Accessibility testing||We always strive to meet or exceed WCAG 2.0 AA standards. To ensure this, we test all visual design and color choices to ensure proper contrast for readability, as well as ensuring text alternatives are available to non-textual elements. With regards to more of a content and structural sense, we provide all the proper HTML attributes for accessibility devices, and enforce a correct hierarchical DOM structure.|
|What users can and can't do using the API||PeopleFluent does not currently have a set of open APIs to allow 3rd parties to pull data directly from the application; however, we utilize web services with customers for near real-time system interaction for specific integration requirements. Our product roadmap includes secured API access early next year (2020) which will allow customers to connect with other applications and to build product extensions of their own.|
|API documentation formats|
|API sandbox or test environment||No|
|Description of customisation||
Our SaaS solutions are highly configurable to those given administrator permissions, which eliminates the need for costly, time-consuming software customisation. The most common configurations consist of adding new fields and modifying the layout design within our recruitment portals. Some common customisations are:
* System branding (e.g. colours, logo, font, etc.) can be configured and modified to reflect your desired look and feel.
* The solution’s nomenclature (e.g. field labels, instructional text, etc.) can be configured to match your preferred terminology. All pre-programmed terminology is consistent.
* Dashboards are configurable for groups of employees and/or down to the individual user.
* Report visibility, as well as detailed data column inclusion/exclusion and ordering, filtering, and sorting rules are configurable.
|Independence of resources||PeopleFluent leverages best practices and industry standard technologies to build a highly available, reliable, and scalable technology infrastructure to ensure continuous availability of all customer facing sites and services hosted within our datacenters.|
|Service usage metrics||Yes|
|Metrics types||Our solution provides industry leading built in reporting and analytic capabilities that supports both holistic and granular reporting for a comprehensive view of any aspect of talent acquisition. You can generate your own ad hoc drill-down reports and dashboards, easily run queries, manipulate data once the report has been generated, customise reports internally without outside programming services, and quickly communicate pertinent information while protecting the security and confidentiality of the data.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Other data at rest protection approach||Datacenter physical security is provided by Cyxtera as part of the hosting service. Cyxtera is ISO-27001 certified and SSAE-18 SOC 1 audited. PeopleFluent office physical security is SSAE-18 SOC 2 audited.|
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Batch file export/import jobs may be configured via SFTP connections.|
|Data export formats||
|Other data export formats||
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||
|Other protection within supplier network||Restricted access (SSO)|
Availability and resilience
|Guaranteed availability||PeopleFluent provides an SLA for all clients that guarantees initial response and resolution times. Our availability commitment is 99.5% of each month.|
|Approach to resilience||PeopleFluent Performance is delivered through hosting infrastructure that is committed to the highest level of resilience and redundancy. Details of our backup and disaster recovery plans are available upon request.|
For any unplanned outage that continues for more than 30 minutes, PeopleFluent provides email notification to system administrators of record. When appropriate, we also notify users of unplanned outages via a splash screen and our online Customer Community Portal. The system is highly unlikely to experience any outages besides scheduled maintenance. There will be required scheduled down-time periods from time to time to perform system maintenance, backup and upgrade functions for the SaaS. Scheduled maintenance downtime will usually consist of a weekly three hour maintenance window to take place at the weekend. The weekly maintenance window is required to allow us (or any third party contractors) to maintain and improve server or storage space and other facilities. The timing of the weekly maintenance window will be communicated in writing to the client. Additional periods of
scheduled maintenance downtime may be required by us which will be scheduled in advance by e-mail message or telephone call to the client, and we will use its reasonable endeavours to ensure that scheduled maintenance downtime is at times and for periods that minimises inconvenience to the client.
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||Restricted access (SSO)|
|Access restrictions in management interfaces and support channels||We have several types of security policies and controls in place, covering the use of IT assets, use/handling of confidential data and use/handling of personal data.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||You control when users can access audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||No|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||PeopleFluent is EU and Swiss Privacy Shield certified, and our solutions are SSAE-18 / ISAE-3402 SOC 1 and SOC 2 audited each year. Cyxtera’s Tier-3 colocation datacenter facilities are ISO-27001 certified and SSAE-18 SOC 1 audited each year.|
|Information security policies and processes||PeopleFluent’s Information Security Management System (ISMS), comprised of its security infrastructure, policies, and procedures, is derived from industry data security and privacy best practices such as OWASP, ISO-27002, NIST, and SANS guidelines.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||PeopleFluent has implemented industry standard best practices based on the ITIL framework to address areas such as change management.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||PeopleFluent follows industry sources (e.g., CERT, NIST, Microsoft, Red Hat, SANS, BugTraq, etc.) for vulnerability announcements, and we utilize vulnerability scanning and centralized patch management solutions to register and enforce deployment of authorized patches.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Inbound and outbound traffic on PeopleFluent's hosting networks is continually monitored by the datacentre, with internal monitoring performed by PeopleFluent resources. This control is SSAE-18 audited. PeopleFluent also captures system and network events via internal system monitors.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
PeopleFluent has documented guidelines that govern the internal CSIRT team as it works to identify, assess, respond, and recover from an issue.
The client’s primary means of communicating an issue to PeopleFluent is via the service support ticketing system. Notification processes and obligations can be discussed during the contract negotiation process.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£7 to £50 per user|
|Discount for educational organisations||No|
|Free trial available||No|