Thinc

Microsoft Azure Cloud Hosting and Migration

Microsoft Azure cloud hosting, migration, consulting and support services.

Features

  • Discovery and assessment
  • Architecture design
  • Road-map creation
  • Project and delivery management
  • Disaster Recovery
  • Back-up
  • Microsoft Cloud Solution Provider
  • Microsoft Azure cloud purchased and managed for you
  • Microsoft accredited engineers and architects

Benefits

  • Access to multiple Azure cloud services
  • Reduce costs and pay for what you use
  • Build highly available services
  • Reduce CapEx spend
  • Improve security posture
  • Fully managed service
  • Improve operational resilience

Pricing

£850 a person a day

Service documents

Framework

G-Cloud 12

Service ID

5 2 6 3 0 8 5 9 3 1 1 6 2 4 5

Contact

Thinc Richard Stathers
Telephone: 0808 168 8922
Email: info@wearethinc.com

Service scope

Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Same day response.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Proactive Account Management part of standard support package for more details refer to terms and conditions.

Core support hours M-F 8:30-17:00, extended support is available by arrangement.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Thinc use a three step enablement methodology. Please refer to the Service Description for more details.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Export of data is supported via disk image export, file export or replication of data.
End-of-contract process
Service is decommissioned. Extra costs may be incurred depending on the method of data extract.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
System scaling and capacity reviews are performed frequently.
Usage notifications
Yes
Usage reporting
Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Virtual machine
  • Database
  • File level
  • Disaster Recovery
Backup controls
This is configured as part of a managed service. Requests may be made for specific schedules.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Refer to Service Definition document.
Approach to resilience
The service is designed to be resilient, data is stored across multiple physical locations. Further details available on request.
Outage reporting
Dashboard based reporting.

Identity and authentication

User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
A variety of two-factor authentication is used to restrict access.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Security reporting to Board level. Policies and processes have defined review cycle.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Components are tracked through their full life cycle from implementation to decommissioning. Changes are reviewed prior to implementation to assess for potential security impact.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Qualys scanning is built in to the solution. Security patch scheduling is based on vulnerability assessment.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Proactive monitoring is in place to provide early warning. Escalation procedures are in place to respond to incidents quickly.
Incident management type
Supplier-defined controls
Incident management approach
ITIL aligned incident management processes in place. End users report incidents via email or telephone. Incident reports are provided on request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Via Microsoft Azure UK based data centres.

Pricing

Price
£850 a person a day
Discount for educational organisations
No
Free trial available
No

Service documents