This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with DATANET.CO.UK are still valid.
DATANET.CO.UK

Rack On Demand service

Your racks, your way, your price. We offer scalable and bespoke rack on demand solutions to suit your business needs. Our on-site engineers are on hand to help and will prepare your new rack same day. Access your hosting environment at all times with reliable and resilient colocation from Datanet.

Features

  • Use our facilities as part of your BC Plan
  • London Edge colocation services
  • Very high power density, dual 32 Amp per rack
  • Very high bandwidth allocation, from dual Gigabit
  • Engineering support and remote hands on-site
  • Help with racking, IP migration, re-location

Benefits

  • Racks on demand
  • Flexible contracts from 1 month to 36 months
  • Use our data centre and desks for your BC plan
  • Rack hosting and server hosting and VM hosting on site
  • Ideal for Proof of Concept (PoC) work
  • Short term contracts or projects
  • A short distance outside the M25 with plenty of parking

Pricing

£359 to £1,999 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@4415bdc6-9975-4acf-a354-7d8d0500d384.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

5 2 5 9 0 6 4 9 2 5 6 6 3 2 2

Contact

DATANET.CO.UK <removed>
Telephone: <removed>
Email: <removed>@4415bdc6-9975-4acf-a354-7d8d0500d384.com

Service scope

Service constraints
We require only a few hours notice to have your 47U rack available
System requirements
47U racks with dual 32Amp power and dual Gigabit connections

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within one hour
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
24x7 on site support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We have an introduction to facilities presentation here on site
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Not applicable as you will remove your own hardware at the end of the contract
End-of-contract process
As little as one or three months notice is required depending on the contract, then with our help you can remove your hardware and that's it 'till the next time you need a flexible rack on demand.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
We monitor bandwidth and power usage and we have substantial reserves bandwidth and power.
Usage notifications
Yes
Usage reporting
  • Email
  • SMS
  • Other

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
For the rack on demand service this is the customers responsibility as the customer owns and controls their own hardware.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
Yes
What’s backed up
From our primary data centre to our secondary site.
Backup controls
Optional purchase of Veeam Backup & Replication or you can use your preferred backup software across our network.
Datacentre setup
Multiple datacentres
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
For the rack on demand service the customer can provide their own private circuit or take our raw Internet feeds
Data protection within supplier network
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Physical separation of racks with lockable doors and entry permitted only to listed staff along with camera surveillance. We can also provide additional security if required.

Availability and resilience

Guaranteed availability
The expected and past performance up-time of our racks is 99.99%. Please refer SLA available at www.datanet.co.uk
Approach to resilience
The data centre is built to a Tier3+ standard with multiple feeds for power, bandwidth, UPS and cooling. Detailed information is available at www.datanet.co.uk
Outage reporting
Email and SMS alerts

Identity and authentication

User authentication
Other
Other user authentication
This is a rack on demand service so users have to present themselves to our on site security
Access restrictions in management interfaces and support channels
This is a rack on demand service so users have to present themselves to our on-site security.
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI Assurance UK Limited
ISO/IEC 27001 accreditation date
01/12/2015, 01/12/16, 01/12/17
What the ISO/IEC 27001 doesn’t cover
All areas are covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
BMS and ISO27001, a copy of our policies and procedures are available for interested parties.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Per our ISO27001 procedures, available on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Per our ISO27001 procedures, available on request. This is a rack on demand service and so the user is largely responsible for the security of their own hardware and software.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Per our ISO27001 procedures, available on request
Incident management type
Supplier-defined controls
Incident management approach
Per our ISO27001 procedures, available on request

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
No

Pricing

Price
£359 to £1,999 a unit a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
1 month free trial on 18 month contract
1 week free trial on 3 month contract
Link to free trial
http://www.datanet.co.uk/hosting/racks-co-location/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@4415bdc6-9975-4acf-a354-7d8d0500d384.com. Tell them what format you need. It will help if you say what assistive technology you use.