Rack On Demand service
Your racks, your way, your price. We offer scalable and bespoke rack on demand solutions to suit your business needs. Our on-site engineers are on hand to help and will prepare your new rack same day. Access your hosting environment at all times with reliable and resilient colocation from Datanet.
Features
- Use our facilities as part of your BC Plan
- London Edge colocation services
- Very high power density, dual 32 Amp per rack
- Very high bandwidth allocation, from dual Gigabit
- Engineering support and remote hands on-site
- Help with racking, IP migration, re-location
Benefits
- Racks on demand
- Flexible contracts from 1 month to 36 months
- Use our data centre and desks for your BC plan
- Rack hosting and server hosting and VM hosting on site
- Ideal for Proof of Concept (PoC) work
- Short term contracts or projects
- A short distance outside the M25 with plenty of parking
Pricing
£359 to £1,999 a unit a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
5 2 5 9 0 6 4 9 2 5 6 6 3 2 2
Contact
DATANET.CO.UK
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Telephone: <removed>
Email: <removed>@4415bdc6-9975-4acf-a354-7d8d0500d384.com
Service scope
- Service constraints
- We require only a few hours notice to have your 47U rack available
- System requirements
- 47U racks with dual 32Amp power and dual Gigabit connections
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within one hour
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- 24x7 on site support
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We have an introduction to facilities presentation here on site
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Not applicable as you will remove your own hardware at the end of the contract
- End-of-contract process
- As little as one or three months notice is required depending on the contract, then with our help you can remove your hardware and that's it 'till the next time you need a flexible rack on demand.
Using the service
- Web browser interface
- No
- API
- No
- Command line interface
- No
Scaling
- Scaling available
- No
- Independence of resources
- We monitor bandwidth and power usage and we have substantial reserves bandwidth and power.
- Usage notifications
- Yes
- Usage reporting
-
- SMS
- Other
Analytics
- Infrastructure or application metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Other
- Other data at rest protection approach
- For the rack on demand service this is the customers responsibility as the customer owns and controls their own hardware.
- Data sanitisation process
- No
- Equipment disposal approach
- In-house destruction process
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
- From our primary data centre to our secondary site.
- Backup controls
- Optional purchase of Veeam Backup & Replication or you can use your preferred backup software across our network.
- Datacentre setup
- Multiple datacentres
- Scheduling backups
- Users schedule backups through a web interface
- Backup recovery
- Users can recover backups themselves, for example through a web interface
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Legacy SSL and TLS (under version 1.2)
- Other
- Other protection between networks
- For the rack on demand service the customer can provide their own private circuit or take our raw Internet feeds
- Data protection within supplier network
-
- Legacy SSL and TLS (under version 1.2)
- Other
- Other protection within supplier network
- Physical separation of racks with lockable doors and entry permitted only to listed staff along with camera surveillance. We can also provide additional security if required.
Availability and resilience
- Guaranteed availability
- The expected and past performance up-time of our racks is 99.99%. Please refer SLA available at www.datanet.co.uk
- Approach to resilience
- The data centre is built to a Tier3+ standard with multiple feeds for power, bandwidth, UPS and cooling. Detailed information is available at www.datanet.co.uk
- Outage reporting
- Email and SMS alerts
Identity and authentication
- User authentication
- Other
- Other user authentication
- This is a rack on demand service so users have to present themselves to our on site security
- Access restrictions in management interfaces and support channels
- This is a rack on demand service so users have to present themselves to our on-site security.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Dedicated link (for example VPN)
- Username or password
- Devices users manage the service through
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- You control when users can access audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI Assurance UK Limited
- ISO/IEC 27001 accreditation date
- 01/12/2015, 01/12/16, 01/12/17
- What the ISO/IEC 27001 doesn’t cover
- All areas are covered
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- BMS and ISO27001, a copy of our policies and procedures are available for interested parties.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Per our ISO27001 procedures, available on request
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Per our ISO27001 procedures, available on request. This is a rack on demand service and so the user is largely responsible for the security of their own hardware and software.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Per our ISO27001 procedures, available on request
- Incident management type
- Supplier-defined controls
- Incident management approach
- Per our ISO27001 procedures, available on request
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- No
Pricing
- Price
- £359 to £1,999 a unit a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
1 month free trial on 18 month contract
1 week free trial on 3 month contract - Link to free trial
- http://www.datanet.co.uk/hosting/racks-co-location/