DATANET.CO.UK

Rack On Demand service

Your racks, your way, your price. We offer scalable and bespoke rack on demand solutions to suit your business needs. Our on-site engineers are on hand to help and will prepare your new rack same day. Access your hosting environment at all times with reliable and resilient colocation from Datanet.

Features

  • Use our facilities as part of your BC Plan
  • London Edge colocation services
  • Very high power density, dual 32 Amp per rack
  • Very high bandwidth allocation, from dual Gigabit
  • Engineering support and remote hands on-site
  • Help with racking, IP migration, re-location

Benefits

  • Racks on demand
  • Flexible contracts from 1 month to 36 months
  • Use our data centre and desks for your BC plan
  • Rack hosting and server hosting and VM hosting on site
  • Ideal for Proof of Concept (PoC) work
  • Short term contracts or projects
  • A short distance outside the M25 with plenty of parking

Pricing

£359 to £1999 per unit per month

Service documents

G-Cloud 10

525906492566322

DATANET.CO.UK

Conleth McCallan

01252 810010

Conleth.McCallan@datanet.co.uk

Service scope

Service scope
Service constraints We require only a few hours notice to have your 47U rack available
System requirements 47U racks with dual 32Amp power and dual Gigabit connections

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within one hour
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels 24x7 on site support
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We have an introduction to facilities presentation here on site
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Not applicable as you will remove your own hardware at the end of the contract
End-of-contract process As little as one or three months notice is required depending on the contract, then with our help you can remove your hardware and that's it 'till the next time you need a flexible rack on demand.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources We monitor bandwidth and power usage and we have substantial reserves bandwidth and power.
Usage notifications Yes
Usage reporting
  • Email
  • SMS
  • Other

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach For the rack on demand service this is the customers responsibility as the customer owns and controls their own hardware.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up From our primary data centre to our secondary site.
Backup controls Optional purchase of Veeam Backup & Replication or you can use your preferred backup software across our network.
Datacentre setup Multiple datacentres
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks For the rack on demand service the customer can provide their own private circuit or take our raw Internet feeds
Data protection within supplier network
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network Physical separation of racks with lockable doors and entry permitted only to listed staff along with camera surveillance. We can also provide additional security if required.

Availability and resilience

Availability and resilience
Guaranteed availability The expected and past performance up-time of our racks is 99.99%. Please refer SLA available at www.datanet.co.uk
Approach to resilience The data centre is built to a Tier3+ standard with multiple feeds for power, bandwidth, UPS and cooling. Detailed information is available at www.datanet.co.uk
Outage reporting Email and SMS alerts

Identity and authentication

Identity and authentication
User authentication Other
Other user authentication This is a rack on demand service so users have to present themselves to our on site security
Access restrictions in management interfaces and support channels This is a rack on demand service so users have to present themselves to our on-site security.
Access restriction testing frequency At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI Assurance UK Limited
ISO/IEC 27001 accreditation date 01/12/2015, 01/12/16, 01/12/17
What the ISO/IEC 27001 doesn’t cover All areas are covered
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes BMS and ISO27001, a copy of our policies and procedures are available for interested parties.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Per our ISO27001 procedures, available on request
Vulnerability management type Supplier-defined controls
Vulnerability management approach Per our ISO27001 procedures, available on request. This is a rack on demand service and so the user is largely responsible for the security of their own hardware and software.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Per our ISO27001 procedures, available on request
Incident management type Supplier-defined controls
Incident management approach Per our ISO27001 procedures, available on request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £359 to £1999 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 1 month free trial on 18 month contract
1 week free trial on 3 month contract
Link to free trial http://www.datanet.co.uk/hosting/racks-co-location/

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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