Gooroo Ltd

Gooroo Planner

Gooroo Planner is powerful online demand & capacity planning software designed specifically for the NHS. Plan elective and non-elective services together, across the whole hospital and along clinical pathways, and automate it for integration into regular week-by-week reporting.


  • NHS demand & capacity planning, and performance analysis
  • Model the whole hospital at once with bulk uploads
  • Wide choice of built-in and user-defined scenarios and reports
  • Produces weekly and monthly planning profiles (trajectories)
  • Plan routine elective activity around the peaks in emergency demand
  • Plan compliant elective waiting times, every week of the year
  • On-screen editor for rapid scenario testing
  • Analyse capacity usage and patient scheduling down to patient level
  • Designed to minimise the impact of common data errors
  • Automation enables integration into local business intelligence


  • Integrate non-elective and elective capacity planning
  • Plan the knock-on effects of change along clinical pathways
  • Clearly distinguish recurring from non-recurring requirements
  • Reduce the high marginal cost of top-up capacity
  • Visualise, understand and manage the root causes of long waits
  • Get up and running quickly, with standard NHS data
  • Be insightful with the intuitive online interface
  • Work with an intelligent system that grows with you
  • Work co-operatively with built-in collaboration tools
  • Be safe with planning that protects clinical priorities by design


£30,000 to £60,000 a unit a year

Service documents

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G-Cloud 12

Service ID

5 2 4 3 0 2 7 1 4 6 7 0 0 5 1


Gooroo Ltd Enquiries
Telephone: 01743232149

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
  • A typical NHS computer is sufficient for web-based use
  • The API client for automation requires .NET Framework 4

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hour response, Mon to Fri (excluding English public holidays), between 9:00am and 5:00pm.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
Tier 0 support: online knowledgebase and documentation on Gooroo's website.

Tier 1 support: email, telephone and on-site support provided by Gooroo's regional support representatives.

Tier 2 support: ticket, email, telephone, online and on-site support provided by Gooroo's central product designer.

Tier 3 support: pulled in by Tier 2 support, and provided by helpdesk staff at Gooroo's external software developers.

Tier 4 support: pulled in by Tiers 2 or 3, and provided by the main developers at Gooroo's external software developers, or from Gooroo's external specialist server hosts.

At all tiers, remote support is inclusive with the cost of the software licence. At Tiers 1 and above, any on-site support is as described for the service.
Support available to third parties

Onboarding and offboarding

Getting started
Unlimited online and remote support. User documentation and sample query scripts. On-site support included in some licence packs and as a separate support pack.
Service documentation
Documentation formats
End-of-contract data extraction
Processed data is downloadable via the web interface before the contract ends.
End-of-contract process
Service is terminated and all user access is disabled. Data is stored for one year after the last user login (in case the user decides to start a new contract), then it is automatically destroyed. There are no additional costs at end-of-contract.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Service interface
What users can and can't do using the API
Licensed users download and install our free API client software package. The user configures the API call using the XML configuration file provided, which includes the paths where data should be collected from and where results should be returned to. The API can be run unattended as an automated service. It provides full planning functionality for new planning models, accepts multiple data files, returns all results tables to the client, and makes results available via the web interface. Previously run models cannot be updated using the API, although they can be updated on-screen.
API documentation
API documentation formats
API sandbox or test environment
Customisation available


Independence of resources
The service has been designed to scale to meet demand.


Service usage metrics


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
The web interface allows tables of processed data to be downloaded as CSV tables; the main report table provides an export to Excel function; and visualisations of capacity usage can be exported to PDF. The Planner API returns tables of all results to the client machine and by email.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Detailed SLAs can be agreed with the customer at point of contract negotiation. As a standard, service availability is guaranteed at 99%, during core business hours (09:00-17:00).
Approach to resilience
Tier III net technical data centre operated by a dedicated data centre provider
Outage reporting
Server or network outages are reported via the server host's Twitter account, as published on the Gooroo support pages.

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Role Based Access Control is employed.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Internal security procedures in collaboration with our IT suppliers
Information security policies and processes
Our first line of security is data anonymisation and minimisation - we don't need to secure data that we do not have. So we only require clients to upload the minimum necessary data to deliver the service, and that data must in all cases be fully anonymised (so we are not a data processor under the Data Protection Act or the GDPR). In particular, no patient identifiable data is permitted under any circumstances.

Then our security policies and processes apply to the data that we do have. It is only held for as long as necessary under automatically-applied data retention policies that are built into our service management software. Data is accessible to Gooroo personnel under tiered access controls based on need to know. It is held on physically secure (Tier III) server hosting behind a hardware firewall, with nightly off-site secure backups, and subjected monthly to specialist external vulnerability testing. Security concerns are escalated to the Managing Director for immediate review with support where necessary from our IT specialists. Gooroo management reserve the right to conduct an internal audit on projects to ensure that best practice is being followed and policy is being adhered to.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Software versioning tools are employed. Change management is tracked via an internal change ticketing system. Recent versions of system documentation are archived.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threats are assessed proactively in monthly vulnerability testing by a third party organisation specialising in threat analysis. Any threats found are assessed and responded to immediately. Non urgent software patches are applied monthly following their release by Microsoft.
Protective monitoring type
Protective monitoring approach
When potential compromises are identified by us or notified by users, we escalate immediately to the relevant third-party supplier to respond. They would typically respond to a significant incident within one hour.
Incident management type
Supplier-defined controls
Incident management approach
Incidents are reported by email, phone or via Gooroo's online support desk system and incident updates are provided back to the reporter.

Issue resolution is supported by internal documentation and Knowledge Base for resolution of common problems. This documentation is reviewed by support management.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£30,000 to £60,000 a unit a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.