Rainmaker Solutions

Rainmaker Wemvula - Situational Awareness and Portfolio Management

With Wemvula, Rainmaker offers you a powerful and visual transformation platform. It provides the situational awareness to make sense of your interconnected web of needs, ideas, service components, supply contracts and change activities (projects and programmes). That understanding and insight is crucial to achieving your aspirations.

Features

  • Manage and communicate clarity of purpose
  • Connect User Needs to service components and change initiatives
  • Create Wardley Maps connected to service components and change initiatives
  • Interactive creation of user needs, personas and service blueprinting
  • Ensure your transformation programme delivers your outcomes
  • Embed iterative and adaptive change
  • Manage portfolio lifecycle from initial idea to final decommissioning
  • Create Situational Awareness
  • Define and execute your strategy with insight and confidence
  • Wardley Mapping, Service Design, User Research, Portfolio Management, Assessments, Collaboration

Benefits

  • Your transformation programmes are visible to your whole organisation
  • Co-create services with user needs at their heart
  • Your vision, values and principles are always front of mind
  • Develop strategies aligned with the vision, and current context
  • Wardley maps, linked to component details, exposing duplication and bias
  • Playbooks visually present your options
  • User personas visibly based on their needs and pain-points
  • Contracts tracking to ensure you're getting value from all suppliers
  • Blueprints linked to user needs and the supporting services
  • Capture ideas so you keep improving

Pricing

£5000 per licence per month

Service documents

Framework

G-Cloud 11

Service ID

5 2 2 9 8 7 7 8 3 8 4 9 3 1 1

Contact

Rainmaker Solutions

Tenders Department

07791365080

tenders@rainmaker.solutions

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
The Wemvula Acceptable Use Policy includes guidance on illegal, harmful, or offensive content, security violations, network abuse and e-mail or message abuse with information on monitoring and enforcement of the policy. Additionally, guidance is provided on reporting violations of the Acceptable Use Policy.
System requirements
  • Internet access
  • Modern web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 business day.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Availability (monthly*) - 99.95%

Incident response:
P1 – within 30 minutes
P2 – within 4 hours
P3 – within 24 hours
P4 – within 72 hours

Incident update:
P1 – hourly
P2 – every 2 hours
P3 – every 24 hours
P4 – every 24 hours

Communication:
Online service status and service desk
Email (when required)
Phone (when required)

Major incident review: Incident Report

* Availability indication based on an average 730hrs per month. Excludes planned & emergency maintenance. Unavailability applies to the Services provided by Rainmaker and exclude services which are connected by customers.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide an onboarding service and on-site training.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Source data can be extracted by the user:
- Wardley maps, in SVG or XML format
- User needs, personas, components, ideas, projects, and contracts as xml
- Blueprints as PDF
For a full data extract, the user should make the request through a service desk call. Rainmaker will then export the data and return it to the customer.
End-of-contract process
See the Wemvula service definition and subscription license agreement.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The application is responsive to the display size.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
The product allows for multiple user roles, each having different permissions and access rights.
There are multiple functional components which can be enabled / disabled by administrators depending on need.
The content is created and maintained by the users.

Scaling

Independence of resources
The system auto scales capacity in line with realtime usage.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Certain source data can be extracted by the user - such as Wardley maps, in SVG or XML format.
For a full data extract, the user should make the request through a service desk call. Rainmaker will then export the data and return it to the customer.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Any suitable formats users require.
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Any suitable formats users require.

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
All traffic between sites is encrypted by TLS supporting versions 1.0, 1,1, and 1.2. Wemvula supports a number of cipher suites, allowing the client to select the strongest it supports.

The service is internet facing with no PSN option.
Data protection within supplier network
Other
Other protection within supplier network
A Virtual Private Cloud with multiple security zones to protect data in transit internally within the service.
A future transition to a PaaS environment will place priority on PaaS able to provide security at rest compliant with UK Government Official requirements.

Availability and resilience

Guaranteed availability
Availability (monthly*): 99.95%

* Availability indication based on an average 730hrs per month. Excludes planned & emergency maintenance. Unavailability applies to the Services provided by Rainmaker and exclude services which are connected by customers.

For maintenance windows, please refer to the Wemvula service definition.
Approach to resilience
We utilise multiple AWS Availability Zones within a region to ensure physical resilience and availability of the the service.
Outage reporting
A public dashboard.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Authentication of consumers to management interfaces and within support channels
Rainmaker doesn’t currently expose management interfaces to consumers.
Rainmaker will only accept support requests that relate to security aspects of the service from authenticated and authorised users.
Separation and access control within management interfaces
Role Based Access Controls are in place within the service to allow implementation of least privilege.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Amazon Web Services Accreditor
ISO/IEC 27001 accreditation date
Annually
What the ISO/IEC 27001 doesn’t cover
The ISO 27001 certification is for Amazon Web Services public cloud resources and doesn't cover specific Wemvula application development and support.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Amazon Web Services Accreditor
PCI DSS accreditation date
Annually
What the PCI DSS doesn’t cover
The PCI DSS certification is for Amazon Web Services public cloud resources and doesn't cover specific Wemvula application development and support. We do not process card payments as part of the Wemvula service.
Other security certifications
Yes
Any other security certifications
  • AICPA SOC 1
  • AICPA SOC 2
  • AICPA SOC 3

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Rainmaker has established an information security governance framework that ensures a systematic approach to managing the confidentiality, integrity, and availability of company and customer information. It is based on board level periodic risk assessments appropriate to ever-changing threat scenarios. Details of our governance framework are available for review on request.
Information security policies and processes
Rainmaker has established an information security governance framework that ensures a systematic approach to managing the confidentiality, integrity, and availability of company and customer information. It is based on board level periodic risk assessments appropriate to ever-changing threat scenarios.

Details of our governance framework are available for review on request.

The information security policies we utilise for the Wemvula service are available on request. Adherence with these policies is subject to board level annual assurance and review.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes to the Wemvula service (application and infrastructure) are subject to security review, testing and assessment.

The service application code and infrastructure configuration code are under configuration management and change control.

Further details are available on request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Infrastructure component security patches are automatically applied daily.
Application logs are monitored and reviewed to identify potential vulnerabilities and attempted exploits.
Vulnerability alerting services are monitored and action taken as needed - tracked as a security incident.

Further details are available on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All activity is logged for Audit. Rainmaker uses automated and manual review and analysis mechanisms.

Incident response
P1 – within 30 minutes
P2 – within 4 hours
P3 – within 24 hours
P4 – within 72 hours

Further details are available on request.
Incident management type
Supplier-defined controls
Incident management approach
Rainmaker utilises an ITIL based incident management process to identify, triage, categorise and prioritise, manage, resolve and conduct lessons learnt on incidents.

Users can report incidents via the online service desk.

Incident response
P1 – within 30 minutes
P2 – within 4 hours
P3 – within 24 hours
P4 – within 72 hours

Incident update
P1 – hourly
P2 – every 2 hours
P3 – every 24 hours
P4 – every 24 hours

Communication
Online service status and service desk
Email (when required)
Phone (when required)

Major incident review: Incident Report

Further details are available on request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5000 per licence per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Rainmaker is making the Wardley mapping element available for free.
Link to free trial
https://wemvu.la

Service documents

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