Capito

Windows 10 Enterprise Desktop Migration Service

Capito a Microsoft Gold Windows and Devices partner provide an extensive range of Client Build, Virtual Desktop, Windows Desktop Migration services from design to build and desktop rollout. This enables your organization to deliver a modern secure desktop experience to users enabling cloud technologies like Microsoft Office 365.

Features

  • Desktop Virtualisation - Citrix, Microsoft RDS, XenApp, XenDesktop, VMware Horizon
  • Desktop as a Service (DaaS) - Requirements, Capture, Design
  • Group Policy (GPO) Analysis and Review
  • Automated Deployment, Software and Cloud Distribution
  • Client Build - Desktop design and build
  • Patch Management - assessment and policies
  • Windows Autopilot configuration

Benefits

  • SFIA or Fixed Price to meet customer business requirements
  • Leverage Capito experience deploying across Public Sector organisations
  • Rapid deployment of Windows 10 into production
  • Utilise desktop experience using proven methodologies and tools
  • Standardise applications or bespoke application deployment
  • Improved user productivity
  • Standardise Windows 10 across organisation

Pricing

£497 to £1,194 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at DigitalMarketplace@capito.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 2 0 9 4 9 2 9 9 9 8 2 3 1 2

Contact

Capito Rachael Millar
Telephone: 01506 460 300
Email: DigitalMarketplace@capito.co.uk

Planning

Planning service
Yes
How the planning service works
Our team of highly skilled technical consultants work with the latest operating systems on a consistent basis and know how to maximise Windows 10 capabilities.
This means that we can speed up your deployment projects and help you overcome the challenge of migrating to Windows 10 system and upgraded applications.

Our services offer detailed planning and implementation support based on the broad and deep experience of Capito Services upgrading and deploying desktops in the Public Sector.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Windows 10 Enterprise
  • Windows 10 Enterprise E3, Windows 10 Enterprise E5
  • Azure Remote Desktop Services / Windows Virtual Desktop
  • Office 365
  • Microsoft 365

Training

Training service provided
Yes
How the training service works
End user desktop training is provided on a one to one basis or one to many.
Training is tied to specific services
Yes
Services the training service works with
  • Windows 10
  • Office 365

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Capito offer both an Infrastructure/ Desktop and Application migration service.
The migration approach is normally customised to meet customer requirements after discovery and information gathering exercise followed by analysis and recommendations.

The migration can encompass technical/lift-and-shift and application virtualisation services plus comprehensive strategic cloud adoption programmes, including application rationalisation and end user-adoption.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Capito is a fully certified ISO/IEC 27001:2013, ISO 9001:2015, Prince II and ITIL practitioner. We will use our certified ISO/IEC 27001:2013 Security and ISO 9001:2015 Quality procedures, ITIL framework and Prince II project management methodologies for this requirement

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Capito provide support for Windows 10, Office 365 via Capito ServiceDesk.

Service scope

Service constraints
None

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Support response times - Depending on the priority allocated to the questions/incident we will respond within a pre-defined SLA as per our service catalogue
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Tbd
Support levels
Capito support teams are available Monday to Friday, 9am-5pm, with 24/7 availability to log incidents.
Effective Account Management plays a central and fundamental part in the successful delivery of services to Capito’s customers.
Capito has a unique account management structure that consists of:
• Business Development Manager • Account Manager • Internal Account Manager • Pre-Sales • Sales Support • Bid Management • Service Delivery Manager The Capito structure allows for good management, with no single point of failure and frequent customer contact

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£497 to £1,194 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at DigitalMarketplace@capito.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.