Trip Device

Burner devices

Trip Device is a UK based company providing a burner solution, using iPhones and iPads, to protect your identity and safeguarding your corporation information when travelling abroad.

Features

  • Choice of iPhones and iPads
  • Email domain rotation
  • Secure voice calls, video calls, messaging, group chat and conferencing
  • Temporary international SIM (data and call)
  • Custom Builds and apps
  • Device tracking and monitoring (if required)

Benefits

  • Protect your staff identity when traveling
  • Encrypted app calling
  • Temporary phone numbers
  • Email domain rotation
  • Pay for Only What You Need
  • Temporary and Convenient

Pricing

£8 per unit per day

Service documents

Framework

G-Cloud 11

Service ID

5 1 9 7 9 9 5 8 4 8 2 1 0 5 1

Contact

Trip Device

Rashalin Vather

+44 7985626799

letstalk@tripdevice.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
No
System requirements
No

User support

Email or online ticketing support
Email or online ticketing
Support response times
Same support as week days.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
TripDevice provides a single tiered support
Support available to third parties
No

Onboarding and offboarding

Getting started
TripDevice supplies iPhones and iPads which is familiar people, however, we will provide guidance with every device that's rented.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
TripDevice will work with the customer on a solution that works for them.
End-of-contract process
No further cost on termination of the contract. Data will be deleted per the customer's retention policy.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
We provide an end to end solution, supplying iPhones and iPads.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
TripDevice can build bespoke images specific to the client's environment.

Scaling

Independence of resources
TripDevice will monitor the requests and scale according.

Analytics

Service usage metrics
Yes
Metrics types
Again, TripDevice can work with the customers on the metrics they after. We can provide call logs, email details, locations ( if tracked), ect.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
We follow NCSC guidelines.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
TripDevice will work with the customer should they require the data.
Data export formats
  • CSV
  • Other
Other data export formats
Per customers request
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Our services are depended on the GSM network, However, typical availability outside of the cellular networks is 99.99%.
Approach to resilience
Resilience information can be provided on request.
Outage reporting
Via email alerts and by phone calls if supporting a critical event.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Via MDM and relevant applications
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
Customer specific.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Tripdevice follows the ISO27001 standards however we are working through the formal accreditation. We are Cyber Essential accredited.
Information security policies and processes
We can provide on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have a through configuration and change process. This can be shared on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
TripDevice follows an aggressive patching regime. This can be shared on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Issues identified are triaged and appropriately fixed to the risk/impact.
Incident management type
Supplier-defined controls
Incident management approach
Incidents are triaged (with CISO or delegate) and reported to the customer within 48hrs depending on the nature incident. ICO is also notified if required.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£8 per unit per day
Discount for educational organisations
No
Free trial available
No

Service documents

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