Trip Device

Burner devices

Trip Device is a UK based company providing a burner solution, using iPhones and iPads, to protect your identity and safeguarding your corporation information when travelling abroad.

Features

  • Choice of iPhones and iPads
  • Email domain rotation
  • Secure voice calls, video calls, messaging, group chat and conferencing
  • Temporary international SIM (data and call)
  • Custom Builds and apps
  • Device tracking and monitoring (if required)

Benefits

  • Protect your staff identity when traveling
  • Encrypted app calling
  • Temporary phone numbers
  • Email domain rotation
  • Pay for Only What You Need
  • Temporary and Convenient

Pricing

£8 per unit per day

Service documents

G-Cloud 11

519799584821051

Trip Device

Rashalin Vather

+44 7985626799

letstalk@tripdevice.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints No
System requirements No

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Same support as week days.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels TripDevice provides a single tiered support
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started TripDevice supplies iPhones and iPads which is familiar people, however, we will provide guidance with every device that's rented.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction TripDevice will work with the customer on a solution that works for them.
End-of-contract process No further cost on termination of the contract. Data will be deleted per the customer's retention policy.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We provide an end to end solution, supplying iPhones and iPads.
API No
Customisation available Yes
Description of customisation TripDevice can build bespoke images specific to the client's environment.

Scaling

Scaling
Independence of resources TripDevice will monitor the requests and scale according.

Analytics

Analytics
Service usage metrics Yes
Metrics types Again, TripDevice can work with the customers on the metrics they after. We can provide call logs, email details, locations ( if tracked), ect.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach We follow NCSC guidelines.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach TripDevice will work with the customer should they require the data.
Data export formats
  • CSV
  • Other
Other data export formats Per customers request
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Our services are depended on the GSM network, However, typical availability outside of the cellular networks is 99.99%.
Approach to resilience Resilience information can be provided on request.
Outage reporting Via email alerts and by phone calls if supporting a critical event.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels Via MDM and relevant applications
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication Customer specific.

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Tripdevice follows the ISO27001 standards however we are working through the formal accreditation. We are Cyber Essential accredited.
Information security policies and processes We can provide on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have a through configuration and change process. This can be shared on request
Vulnerability management type Supplier-defined controls
Vulnerability management approach TripDevice follows an aggressive patching regime. This can be shared on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Issues identified are triaged and appropriately fixed to the risk/impact.
Incident management type Supplier-defined controls
Incident management approach Incidents are triaged (with CISO or delegate) and reported to the customer within 48hrs depending on the nature incident. ICO is also notified if required.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £8 per unit per day
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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