Avepoint UK Ltd

AvePoint Migration & Digital Transformation Services

Discover, analyse, consolidate, and migrate enterprise email, files, and collaboration from on-premises or cloud-based Legacy systems, file shares, previous SharePoint versions, Exchange, G-Suite, and other Office 365 tenants into Office 365.

Features

  • Pre-scan to identify risks, customisations, and unnecessary data
  • Migrate mail, files, and collaboration from other systems into Office365
  • SharePoint, Lotus_Notes, Livelink, TRIM, Slack, Files, Box, Dropbox, and G-Suite
  • Delegate migration plan management based on administrative role
  • Migrate granular or bulk content, or files-only @100TB/day
  • Migrate into pre-created sites, or create sites on the fly
  • Preserver metadata (security, attributes, properties) or, take files only
  • Track migration project status, throttling, and performance with detailed reporting
  • Industry best practice Professional Service engagements available
  • Ensure critical information is preserved throughout the migration process

Benefits

  • Reduce organisational costs by consolidating Legacy applications to Office 365
  • Migrate multiple Sources with one solution, eliminating multi-tool/vendor management
  • Reduce migration scope and effort through discovery and data cleanse
  • Automate migration jobs reducing resource efforts
  • Continue using Legacy systems whilst migrating, minimising business disruption
  • Retain document fidelity for business Audit, Compliance and Retention requirements
  • Reduce time to value of your SharePoint environment
  • Lower risk, deliver on-time and budget with AvePoint Professional Services
  • Feel confident with a mature and feature rich migration solution
  • 24/7 Support provides assistance whenever you need it

Pricing

£2277.00 per licence

Service documents

Framework

G-Cloud 11

Service ID

5 1 9 5 6 9 3 4 1 7 4 4 5 6 6

Contact

Avepoint UK Ltd

Nigel Cottam

02074215199

sales@avepoint.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Office 365
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
  • Windows OS (Server 2008, 2012, 2016 or 7, 8, 10)
  • .NET framework 4.5 or higher
  • PowerShell 2.0 or higher

User support

Email or online ticketing support
Email or online ticketing
Support response times
Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. For more information https://avepoint.com/products/support.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Please contact AvePoint for further information about web-chat usage by assistive technology users and to discuss testing.
Onsite support
Yes, at extra cost
Support levels
AvePoint provides a Premier Support Service which includes 24 hours a day, 7 days a week, 365 days a year. Included within the support service are Hotfixes, Cumulative updates, Service Packs and Platform Upgrades. More information can be found at https://www.avepoint.com/uk/support/
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Full user documentation is available for the system. Customer can also request additional workshops and trainings.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customers may request a copy of the data via our support team.
End-of-contract process
Data is remvoed from the system and reclaimed as free Azure storage.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
This service can comprise both tools and professional services. Some customers will utilise both whereas others might only want to purchase one of these options. For customers using tools the interface is menu-driven and provides access to all the functionality.
Accessibility standards
None or don’t know
Description of accessibility
The products follow WCAG 2.0 guideline for accessibility support. The details can be found in the VPAT documents. More focus is on the UI areas where end-users could access.
Accessibility testing
AvePoint complies with common accessibility guidelines. In addition, extensive Quality Assurance testing is performed before any release.
API
No
Customisation available
No

Scaling

Independence of resources
Details available on request

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Details available on request
Data export formats
Other
Other data export formats
Details available on request
Data import formats
Other
Other data import formats
Details available on request

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
AvePoint guarantee 99.95% service availability
Approach to resilience
It is built upon Azure architecture which has this design concept in mind.
Outage reporting
Portal notifications

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
All authentication is carried out against Microsoft Azure or any support Azure authentication method
Access restriction testing frequency
At least every 6 months
Management access authentication
Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Depth Managed Microsoft Partner
  • Microsoft Gold Application Development Partner
  • Microsoft Gold Cloud Platform Partner
  • Microsoft Gold Collaboration and Content Partner

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are in the process of completing ISO 27001 ceritification
Information security policies and processes
We have a wide range of InfoSec policies, from usage policies, to the minimization of access with the least privileged concept. And we strive to follow the best InfoSec practices.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Deploy patch to test node,QA, Flip node to production upon pass.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use AppScan to perform OWASP testing on every patch release
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Please refer to Azure documentation https://docs.microsoft.com/en-us/azure/best-practices-network-security
Incident management type
Supplier-defined controls
Incident management approach
Long standing experienced helpdesk available 24x7, breach mgmt procedures.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2277.00 per licence
Discount for educational organisations
No
Free trial available
No

Service documents

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