Avepoint UK Ltd

AvePoint Migration & Digital Transformation Services

Discover, analyse, consolidate, and migrate enterprise email, files, and collaboration from on-premises or cloud-based Legacy systems, file shares, previous SharePoint versions, Exchange, G-Suite, and other Office 365 tenants into Office 365.


  • Pre-scan to identify risks, customisations, and unnecessary data
  • Migrate mail, files, and collaboration from other systems into Office365
  • SharePoint, Lotus_Notes, Livelink, TRIM, Slack, Files, Box, Dropbox, and G-Suite
  • Delegate migration plan management based on administrative role
  • Migrate granular or bulk content, or files-only @100TB/day
  • Migrate into pre-created sites, or create sites on the fly
  • Preserver metadata (security, attributes, properties) or, take files only
  • Track migration project status, throttling, and performance with detailed reporting
  • Industry best practice Professional Service engagements available
  • Ensure critical information is preserved throughout the migration process


  • Reduce organisational costs by consolidating Legacy applications to Office 365
  • Migrate multiple Sources with one solution, eliminating multi-tool/vendor management
  • Reduce migration scope and effort through discovery and data cleanse
  • Automate migration jobs reducing resource efforts
  • Continue using Legacy systems whilst migrating, minimising business disruption
  • Retain document fidelity for business Audit, Compliance and Retention requirements
  • Reduce time to value of your SharePoint environment
  • Lower risk, deliver on-time and budget with AvePoint Professional Services
  • Feel confident with a mature and feature rich migration solution
  • 24/7 Support provides assistance whenever you need it


£2277.00 per licence

Service documents


G-Cloud 11

Service ID

5 1 9 5 6 9 3 4 1 7 4 4 5 6 6


Avepoint UK Ltd

Nigel Cottam



Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Office 365
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints None
System requirements
  • Windows OS (Server 2008, 2012, 2016 or 7, 8, 10)
  • .NET framework 4.5 or higher
  • PowerShell 2.0 or higher

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. For more information https://avepoint.com/products/support.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Please contact AvePoint for further information about web-chat usage by assistive technology users and to discuss testing.
Onsite support Yes, at extra cost
Support levels AvePoint provides a Premier Support Service which includes 24 hours a day, 7 days a week, 365 days a year. Included within the support service are Hotfixes, Cumulative updates, Service Packs and Platform Upgrades. More information can be found at https://www.avepoint.com/uk/support/
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full user documentation is available for the system. Customer can also request additional workshops and trainings.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Customers may request a copy of the data via our support team.
End-of-contract process Data is remvoed from the system and reclaimed as free Azure storage.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Service interface Yes
Description of service interface This service can comprise both tools and professional services. Some customers will utilise both whereas others might only want to purchase one of these options. For customers using tools the interface is menu-driven and provides access to all the functionality.
Accessibility standards None or don’t know
Description of accessibility The products follow WCAG 2.0 guideline for accessibility support. The details can be found in the VPAT documents. More focus is on the UI areas where end-users could access.
Accessibility testing AvePoint complies with common accessibility guidelines. In addition, extensive Quality Assurance testing is performed before any release.
Customisation available No


Independence of resources Details available on request


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Details available on request
Data export formats Other
Other data export formats Details available on request
Data import formats Other
Other data import formats Details available on request

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability AvePoint guarantee 99.95% service availability
Approach to resilience It is built upon Azure architecture which has this design concept in mind.
Outage reporting Portal notifications

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels All authentication is carried out against Microsoft Azure or any support Azure authentication method
Access restriction testing frequency At least every 6 months
Management access authentication Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Depth Managed Microsoft Partner
  • Microsoft Gold Application Development Partner
  • Microsoft Gold Cloud Platform Partner
  • Microsoft Gold Collaboration and Content Partner

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are in the process of completing ISO 27001 ceritification
Information security policies and processes We have a wide range of InfoSec policies, from usage policies, to the minimization of access with the least privileged concept. And we strive to follow the best InfoSec practices.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Deploy patch to test node,QA, Flip node to production upon pass.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We use AppScan to perform OWASP testing on every patch release
Protective monitoring type Supplier-defined controls
Protective monitoring approach Please refer to Azure documentation https://docs.microsoft.com/en-us/azure/best-practices-network-security
Incident management type Supplier-defined controls
Incident management approach Long standing experienced helpdesk available 24x7, breach mgmt procedures.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £2277.00 per licence
Discount for educational organisations No
Free trial available No

Service documents

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