Oceans Blue Limited

Oceans Blue - Periscope - Cloud Data Warehouse

Rich data consolidation for NHS core systems to power our advanced Machine Learning and AI processes - Periscope is the only cloud warehouse solution your Trust or Health Board will need. Feeds include Finance, PAS, e-rostering, temporary staffing (internal and external bank and agency), ESR, acuity, budgets and others.

Features

  • Enables simplified and standardised reporting, avoiding information overload
  • Converges workforce, care quality and patient data
  • Ward-level keys between systems to join up data
  • Works with extracts and raw database copies
  • Fully automated updates weekly, nightly or intra-daily
  • Dedicated MS SQL Server instances for performance and security
  • A fast track into production, without loading internal IT
  • Ideal to inform on ad-hoc research projects or contemporary challenges
  • Multi-dimensional data modelling and predictive analytics
  • Flexible and customisable to accept any data feed

Benefits

  • "Everything in one place" concept for a complete performance picture
  • Enables effective data quality validation across systems
  • Reduces information overload for senior management teams
  • Multi-dimensional data modelling and predictive analytics
  • A data palette to deliver personalised A la Carte reporting
  • Integrates with Sentinel AI for automatic build and report distribution
  • Helps reveal the most powerful transformation metrics for each Trust
  • Trusts can partner to compare relative performance in detail
  • Joined up system exposes hidden correlations and fresh insights
  • Reduces the burden on internal Trust IT/BI

Pricing

£7,000 to £15,000 a instance a year

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

5 1 8 9 5 2 3 5 1 5 6 3 8 5 3

Contact

Oceans Blue Limited

Keith Elkin

+44(0)7919920949

keith.elkin@oceansblue.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None known
System requirements
  • Access to the internet
  • Internet Explorer Ver 10 or greater

User support

Email or online ticketing support
Email or online ticketing
Support response times
See service agreement for SLA options
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
See service agreement for SLAs and cost options
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Complete IG data sharing documentation. Set-up data acquisition feeds. Define reporting & analytical requirements - Implementation process reviewed onsite with project team. Initiate data quality checks and action Data Quality packs. Deploy dashboard to the users with access and permissions. Optional onsite or telephone training.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Terminate the data feeds. Issue an instruction to securely delete all data - see our terms and conditions. Remove/expire user access. Data supplied is a copy of the original, so there is no need to return data files.
End-of-contract process
As described in terms of the service agreement, all customer data is securely destroyed. Certification of this is available upon request.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Distribution of analysis and reports can be delivered to mobile devices. Visualisations for mobile are simplified for ease of use.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Deployments can be configured to reflect customer specific data and metrics required for monitoring and reporting.

Scaling

Independence of resources
The solution is multi-tenanted, with server monitoring activated such that bottlenecks are detected and removed. User databases may be partitioned over several DBMS instances to spread load. The nature of the reporting work is not OLTP, instead high intensity, highly parallel queries of a short duration. Concurrent user access control reduces the chance of query overlap.

Analytics

Service usage metrics
Yes
Metrics types
A comprehensive set of activity logs are maintained.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Data centre employees subject to BSI 7858, CRB checks and BPSS.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Periscope is a cloud warehouse hosting customer data. Exports are achieved via the following optional software:

The Barnacles dashboard has a slick embedded export facility that outputs the required data or visualisations as PNG, Powerpoint, Excel or HTML format. It also supports URL links to data reference points. Using the add-on Sentinel AI, the export/reporting process can be automated using Robotic Process Automation (RPA) and triggered based on events or a schedule.
Data export formats
  • CSV
  • Other
Other data export formats
  • HTML
  • PDF
  • PNG
  • PPTX
  • URL
  • Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • MSBI Stack, including SQL Server
  • Excel
  • ODBC/JDBC
  • XML
  • DB2
  • Google
  • OData

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Uptime 24/7/365 is averaging at 99.997. Uptime in office hours is 100%, excluding planned maintenance works. Server location is PCI compliant Tier III, at enterprise grade level.
Approach to resilience
This information is available upon request. Our primary site alone offers 100% uptime on core infrastructure, power and network services. Do refer to our uptime figures to see how effective our approach is.
Outage reporting
Via email alerts to key coordinating users.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
User and Management roles alike are username/password authenticated and profile-based. These determine the ultimate functionality and data schema that is available.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SGS UK
ISO/IEC 27001 accreditation date
27/4/18
What the ISO/IEC 27001 doesn’t cover
This ISMS certification applies to our data centre.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • BS 5758 Data Centre Staffing
  • BS 5758 Data Centre Staffing

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
See policy document https://bit.ly/2PEDRXH
This is reviewed annually.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
As a Cloud service, patches and updates are automatically applied on behalf of our customers. We maintain one-code base, but do have full rollback capability in case of any issues. General improvements that affect users are communicated via push email, or our on-line dashboard help. Specific changes are often requested based on customer demand or requirement, and these are planned and made live with agreement.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Intrusion Detection Software is in place to trap and alert on malicious activity. We would off-line any affected servers on notification and apply the appropriate remedial patches as required.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our network and hardware are proactively monitored, and we receive notifications of issues. These would be scheduled for action immediately, and referred to senior staff.
Incident management type
Supplier-defined controls
Incident management approach
We operate an email (24/7) and telephone-based (depends on service level agreed) helpdesk solution. Calls are automatically closed when agreed with the customer or after 14 days of inactivity.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£7,000 to £15,000 a instance a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We will undertake some initial analysis of the data to identify cost savings and efficiencies potential to support a business case.

Service documents

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