InPhase Limited

InPhase Compliance for the NHS including NICE and CQC

Making Governance and compliance in the NHS easy and engaging for staff.
Joining up all the information, the assessments to limit double data entry and understand critical issues in a Trust.


  • Single view of organisation wide assurance
  • Action tracking of CQC Actions
  • Business intelligence linked to each are of compliance
  • Pre-configured templates for Audits
  • Alignment to teams, dept, agencies and multi party collaboration
  • Brilliant visualisations
  • Interactive CQC Heatmaps showing key organisation issues
  • Self service for the public
  • Automated NICE updates applied to your system
  • Conversations mean collaborative decsion making


  • Real Time data - ability to connect multiple data sources
  • It's easy to use - for everyone
  • Complete audit of decisions and self-assessment ratings
  • Full visibility of 360 view of your organisation
  • Low cost of ownership
  • Improve efficiency and speed of reporting and decision making
  • Infographics & dashboards for executives, managers and the public


£0 to £100 per person per month

Service documents

G-Cloud 11


InPhase Limited

Victoria Keogh

0044 (0) 1753 480480

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints None
System requirements Software Licence

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Typically within the hour. 100% in 3 working hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing As per hub spot compliance
Onsite support Yes, at extra cost
Support levels Remote on line support, billable on an hourly rate, or provided as a total solution.
day rates for consultancy and technical also available
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The software is commissioned for you.
Training is via video
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Word
End-of-contract data extraction InPhase can provide this service at an additional cost, or you can download it via the front end table views.
End-of-contract process A full copy of your database is available at an additional cost. Everything else is included.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Full data capture, self service and reporting is all achieved via the mobile device.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Jaws and other screen reading software
What users can and can't do using the API The API is to the main InPhase application.
API documentation Yes
API documentation formats Other
API sandbox or test environment No
Customisation available Yes
Description of customisation Content and graphics can be customised.


Independence of resources The Hosted service is available as either a fully elastic resource or as a customer separated fixed resource where desired, ensuring the resource for one customer is never impacted by another customer.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users export either as pfd, excel, word, bmp or other image file type.
automating export to MS Office eg task integration is also possible.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Pdf
  • Excel
  • Word
  • Xml
Data import formats
  • CSV
  • Other
Other data import formats
  • Xml
  • Excel
  • SQL
  • Access
  • Oracle
  • ODBC
  • SSRS

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks SSL3.0
Azure AD and 2FA at additional costs.
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network SSL3.0, Azure AD at additional costs.

Availability and resilience

Availability and resilience
Guaranteed availability INPHASE is designed to deliver 100% connectivity and an availability of better than 99.9% for the solution. Over the past year INPHASE hosted customers experienced availability of better than 99.975%, based on single combined web and application server. In the previous 5 years they experienced 100% availability, excluding scheduled maintenance. Service credits for the non-availability of connectivity are defined.
Approach to resilience InPhase has built its solution upon the Microsoft development stack, in large part for the highly resilient, fault tolerant and performant nature of the platform.
The datacentre hardware setup is configured with 100% failover hardware resilience.
Outage reporting Email Alerting

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels ISO 27001 compliant.
Specified individuals access.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyds Register LRQA
ISO/IEC 27001 accreditation date 29/5/2015 expiry 28/52018
What the ISO/IEC 27001 doesn’t cover Activities other than
-the build, deployment and support of cloud and managed hosting solutions
- systems integration and IT managed services
are not covered.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date On Azure - 15/10/2016
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover CSA Star certification on INPHASE on Azure covering the networking, compute, database on Azure. Non-Azure not STAR Certified.
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have a defined in house structure of security policies that effect each department differently. For all matters relating to security the process is immediate CEO level reporting.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Component traceability, version control, throughout their lifetime with software source control.
Appointed security officer assessment and test.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Use of industry leading third party threat detection and prevention software and hardware systems including automated security patch deployments.
Microsoft Gold Partner for related threat and security information and updates.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach ISO 27001 compliance.
Detailed access audits.
DOS threat monitoring and automated email alerting.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IS0 27001 compliant
Multi-channel reporting supported.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks NHS Network (N3)


Price £0 to £100 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free trials for the open data portal. To set up a free trial contact or call +44 1753 480480.

14 day periodicity
Link to free trial

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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