Design, training, integration and support of Registers
Standard definitions allow your teams and your data to work together. Our services give your organisation control to define standardised data that is essential infrastructure for your business processes. We design, integrate and support your linked reference data Registers to maximise value of data and meet your data strategy goals.
- Strategy planning based on user/business needs research around authoritative sources.
- Data design and architecture of reference Registers and code lists.
- Roadmap planning for migration to and integration of Register platforms.
- Technical architectures for applications and tools utilising Register data.
- Migration of existing legacy sources into cloud-first Register data.
- Delivery of techical integrations between existing apps and Register-based platforms.
- Quality assurance strategy and implementation for Register integrations and data.
- Workflow design and delivery for bespoke human-friendly update of Registers.
- Enhanced availability guarantees and service desk support for Register platforms.
- Training for users and implementors of Register data and platforms.
- Meet organisational goals and data strategy using standardised data lists.
- Prevent mistakes and errors with golden sources using automated assurance.
- Maximise value from authoritative sources with bespoke design and integrations.
- Improve user experiences with bespoke training and customised workflows.
- Minimise business risk with tailored support, availability and resilience guarantees.
£550 to £1200 per person per day
- Education pricing available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
|How the planning service works||We can provide planning and design capability so that organisations can make best use of their Registers. We can work with organisations to understand their user needs for linked reference data, canonical lists, data dictionaries, and verifiable datasets. With this we provide data design or data architecture support to help them make their data useful, valuable and interoperable and help them meet their data strategy and organisational goals. We also advise how best to integrate a solution that involves code lists and reference data by advising on appropriate architectures from technical, behavioural, economic and cultural viewpoints. We produce architectures and designs that integrate Register-based systems with existing apps, services and infrastructure.|
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||
|Training service provided||Yes|
|How the training service works||We provide bespoke training services for organisations looking to get the most out of their Registers-based platform. We work with organisations to understand their internal and external users and deliver a strategy for maximising their value from their platform, making best use of our content and user research professionals. This includes teaching data custodians and stewards how to use tools in the way that works best for them and mentoring technical professionals in their design choices for integrating Registers in applications and services. We design and deliver bespoke training in the most appropriate format, whether that is via content, online session or in person.|
|Training is tied to specific services||Yes|
|Services the training service works with||
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||We help organisations migrate from their legacy data platforms onto a cloud-first Registers-based platform, either as a big-bang or phased transformation. We provide roadmap support to help organisations understand the best way to migrate given their technical and cultural constraints, and build action plans that implement this. We provide technical support to automate migration of their data from legacy formats into authoritative Registers, including applications to do this over a period of parallel running. We also provide data architecture and data science support to help organisations migrate their legacy data models into a digital-first Registers model, and provide capability to deliver this.|
|Setup or migration service is for specific cloud services||Yes|
|List of supported services||
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||We help organisations deliver a safe, robust, mature and resilient Registers-based service by supporting quality assurance and performance testing of their Registers integrations and data. We set out a strategy for suitable quality checks of an organisation's applications which utilise Registers and of their Register data to help them build trust in their platform. We deliver automated testing of their applications and automated testing of changes to their data. We also performance test their applications which make use of Registers and deliver guidance and implementation of strategies for increasing performance of their services.|
|Security services type||
|Ongoing support service||Yes|
|Types of service supported||Hosting or software provided by your organisation|
|How the support service works||We provide custom tailored plans of support for our Registers.app and Open Registers (Java) solutions to help organisations meet their availability and resilience needs. We work with organisations to understand their needs and deliver a support strategy with customised SLAs. We put in place bespoke service management to give each organisation a tailored service, from providing enhanced availability guarantees to delivering additional service desk support up to 24/7.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||For all customers, we provide support within standard business hours (Mon-Fri 8:00am-6:00pm, excluding English public holidays). We provide agreed response and resolution times depending on the priority of the support request. Please see our service definition document for our description of these standard support tiers. For customers who are purchasing enhanced support services, these times will differ.|
|User can manage status and priority of support tickets||No|
|Web chat support||No|
|Support levels||For all customers, we provide support within standard business hours (Mon-Fri 8:00am-6:00pm, excluding English public holidays). We provide agreed response and resolution times depending on the priority of the support request. For P1 (loss of service) incidents, we will respond within 2 hours and resolve within 4 hours. For P2 (loss of update) incidents, we will respond within 2 hours and resolve within 8 hours. For P3 (degraded experience) incidents, we will respond within 4 hours and resolve within 2 business days. For P4 (manual configuration or training) requests, we will respond within 1 business day and resolve within 4 business days. Please see our service definition document for our description of these standard support tiers. Support outside of standard business hours or with agreed shorter response or resolutions times is available as a paid add-on. All customers are assigned a Technical Account Manager.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£550 to £1200 per person per day|
|Discount for educational organisations||Yes|