GATHER IT LIMITED

Gather - Surveys and Audits

We provide a range of survey and audit services to gather and report all your KPI data through our mobile and web apps.

Features

  • Quick and easy data collection
  • Using multiple data collection methods
  • Such as mobile apps, online, phone, email and SMS
  • Real time reporting through detailed, customisable dashboards
  • In-depth analysis with SPC charts and AI reporting
  • Reports can be exported into Word, Excel and Powerpoint
  • Action planning and task management

Benefits

  • Reduce the time and cost of data capture and reporting
  • Provide instant detailed reports that are relevant for each user
  • Action plans and outcomes are automatically created and monitored

Pricing

£1 per unit per day

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

5 1 6 7 2 5 1 2 2 8 3 1 2 9 8

Contact

GATHER IT LIMITED

Get in touch:

01212818020

hello@gatherit.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints Our cloud service is accessible by any internet connected device.
System requirements Internet connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are based on the status of the ticket:

Critical - 30 minutes
Urgent - 4 hours
Normal - 3 business days
Information only - 3 business days
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Users can access our web chat via our online documentation pages or through our web application.
Web chat accessibility testing We've ensured that the chat application meets key accessibility standards.
Onsite support Onsite support
Support levels Basic support - online only
Advanced support - online, phone, webchat and SMS
Enhanced support - online, phone, webchat, SMS and on-site
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onsite training for key staff at contract start
Online training, documentation and support are provided to all users
We provide built-in, guided step-by-step tutorials within the system
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data can be extracted through the frontend or via API at any time.
We provide offboarding support at contract end if there are any additional needs.
End-of-contract process All service and support is included in the contract, and an additional month of support is provided at the end of the contract for any outstanding needs.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface No
API Yes
What users can and can't do using the API Approved users can interact with all services via API
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can customise the appearance and functionality of the service.
For example, you can set up a project, audit or survey
This can then be shared through multiple channels (private or public)
You can set customised triggers based on interaction with your project
You can create your own dashboard to monitor all aspects of the project

Scaling

Scaling
Independence of resources Our services are provided via a cluster of geographically separate systems with built-in redundancies.

Analytics

Analytics
Service usage metrics Yes
Metrics types All usage of the application is provided via built-in dashboards
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach All data can be exported in multiple formats through the user interface.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLSX
  • XML
  • JSON
  • DOCX
  • PPTX
Data import formats
  • CSV
  • Other
Other data import formats
  • XLSX
  • XML
  • JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We have a 100% uptime SLA, with over 8 years of zero downtime
Approach to resilience We provide geographically separate datacentres, with load balancers and redundancy to ensure we can handle peaks in demand and disaster recovery
Outage reporting We have a public dashboard and would send email alerts/SMS to named contacts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels We have user, team and role-based authorisation following their authentication
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We have named directors responsible for Information security, Disaster Recovery and GDPR policies, training and procedures.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We operate an agile development team that us test driven development to ensure all code, Dev Ops and security profiles are coordinated
Vulnerability management type Supplier-defined controls
Vulnerability management approach We conduct in-house penetration testing and monitor activity across our services to identify any potential threats or suspicious activity
Protective monitoring type Supplier-defined controls
Protective monitoring approach Any potential compromises are identified by our security staff and underlying issues resolved as soon as possible. We are subscribed to alerts of any potential zero-day exploits in our software stack
Any such incidents fall under our Critical support, with action within an hour.
Incident management type Supplier-defined controls
Incident management approach We use an internal incident management system.
Users can raise incidents through our helpdesk support, and we conduct root cause analysis of any incident, with internal and external reports to those affected.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1 per unit per day
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Our free trial includes full use of the service for up to 3 months.
We'll meet with you on-site to provide support.

Service documents

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