Mvine Limited

Mvine for Distributed Digital Identity Management

Mvine for Distributed Digital Identity Management works alongside GOV.UK Verify ID assurance. Process more identity attributes with Citizen consent. Cloud software for Central and Local Government, and Devolved Administrations aligning their digital services to the Government Transformation Strategy. Available today for procurement from the Digital Marketplace under G-Cloud 9 framework.

Features

  • Connect Multiple Identity Providers (IdPs) and Service Providers (SPs)
  • No Virtual or Hybrid Identity Stores
  • No Admin or User Passwords Seen or Stored
  • Connect Legacy Web Applications via an Advanced SP Proxy
  • Federated Authentication
  • Distributed Digital Identity
  • Multi-Factor Authentication (with option for Biometric Authentication)
  • Customizable Registration & Data Collection Forms
  • Mobile Optimized Registration Screens
  • Real-Time Field Validation

Benefits

  • Get more done, safely and securely
  • Improve your cyber resiliency
  • Improve your capability of deterring cyber attackers
  • Protect the privacy and security of your business information
  • Journey into the cloud with control and confidence
  • Transcend organisational boundaries
  • Allow user access to cloud services without the pain
  • Proven software that's available today

Pricing

£5000 per licence per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

513600199833552

Mvine Limited

Frank Joshi

0208 392 4820

frank@mvine.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints No
System requirements
  • Apache Web Server
  • Debian Stable 8.2 OS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Minor errors within 24 hours Moderate within 12 hours Serious Operation within 4 hours Critical within 2 hours. Weekends vary.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Telephone, email and/or chat based technical support from Monday to Friday between the hours of 9am and 5:00pm

Response Times:
Minor errors within 24 hours
Moderate within 12 hours
Serious Operation within 4 hours
Critical within 2 hours.

We also have a Technical Account Manager.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide user documentation to support our service, We can provide onsite and online training as well.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users can extract member data at anyone time by downloading a CSV output. The files stored can be provided in various ways but are typically uploaded to a SFTP site for download.
End-of-contract process At the end of the contract we hand over the data to the client and destroyed from the server subject to specific contractual agreements.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The site is fully responsive and we can also provide native apps (iOS and Android) to support the product.
Accessibility standards WCAG 2.0 A
Accessibility testing None
API Yes
What users can and can't do using the API It is a REST API with all requests being HTTPS calls and the response returned in JSON format.
The API allows for full user management including create; edit & delete users as well as password management.
User authentication.
Content creation and modification calls.
Content search – permissions based.
Member directory & search.
Events management – set up and manage.

The initial instance configuration is done via the browser interface and not using the API.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The look and feel is fully customisable.
Features and functions can be specifically tailored to the clients needs.
Each installation goes through a configuration mode to enable or disable various features and functions. This is typically done by us but can also be handed to the client to configure.

Scaling

Scaling
Independence of resources We always leave 25% capacity for internal product improvement, which can be distributed to client work when applicable.

Analytics

Analytics
Service usage metrics Yes
Metrics types We have our own business intelligence tool that underpins the system. All activity throughout the site is recorded and surfaced in various formats.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach CSV output, other options available on request.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Mvine deploys its solutions to iomart’s Public CloudSure environment, hosted UK onshore, which has Pan Government Accreditation (PGA) awarded by CESG, now part of National Cyber Security Centre (NCSC). Fast, scalable, resilient, secure and fully redundant, appropriate for sensitive data. Built on VMware VSphere in a high availability configuration across a network of data centres.

Data restoration and service migration
Data restoration: Subject to requirements, frequency of backup can be increased all the way through to real time. Mvine’s standard backup service provides hourly back up services which means that Recovery Time Objective (RTO) and Recovery Point Objective (RPO) is one hour from reported data loss. Business continuity and disaster recovery back up is also provided by iomart, which is ISO27001 compliant.
Approach to resilience Detailed information available on request.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels The model the system is built on defaults to users not having access to anything unless access is specifically granted.

The role and permissions on the system ensure that the only the right individuals have access to management interfaces and support channels.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Iomart
ISO/IEC 27001 accreditation date 05/05/2016
What the ISO/IEC 27001 doesn’t cover ...
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials and Cyber Essentials Plus+
Information security policies and processes Mvine staff are fully aware of their obligations with regard to the physical and information security of the Mvine software platform, our hosted services, and the protection of customer data. Mvine’s hosted services, provided by the IOMART Group Plc, are fully ISO27001 compliant. An internal risk assessment is carried out by the Directors of the business every quarter for all major contracts. Particular attention is paid
to the security of our service offering via regular penetration tests. Access to client data is restricted to the client and typically two of the Directors of the business and the senior client relationship manager.

Mvine – Information Security Policy and Management System:
Employees are briefed on their security obligations for each new client, in the context of the specific client requirements and policies, with regard to information and customer data security. Their responsibilities and specific client restrictions are explained prior to the commencement of a client deployment and employees are reminded of their obligations on a regular basis thereafter (at least every three months).

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The IT change management process consists of different procedures:

Request for change review: Change coordinators use this procedure when they are dealing with change requests.

Change planning: Change coordinators and devs employ this process to prepare the implementation plans for changes.

Change approval: The change manager and approvers (e.g. customer) follow this procedure to approve planned changes.

Change implementation: Devs implement changes.

Change closure: Testers follow this procedure when they perform production tests after changes have been implemented, and change coordinators employ it when they close changes.
These procedures vary slightly for different types of IT changes and risk levels.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Mvine – Security Monitoring and Security Incident Management is the responsibility of the Mvine CTO, who checks all system and security logs daily. Mvine directors and client managers are notified of any breaches of access security or policy infringements immediately. Incidents will be escalated to the nominated customer manager responsible for the
engagement.

Mvine daily activities include but not limited to: Log/error file monitoring, Security monitoring to include – SQL Injection attacks , DoS attacks, DDoS attacks, Password based attacks,
Man-in-middle attack, Application layer attacks, Sniffer attack, Audit checking, API monitoring/altering, Reporting, and Traffic monitoring/checking
Protective monitoring type Supplier-defined controls
Protective monitoring approach Review all web server, database, server and backup logs - proactive performance tuning, security improvements and process streamlining based on daily log reviews.

Maintain Server software – ensure newly available security patches for the OS, Database and Webserver software providers are installed asap – after a complete test suite run is performed to completion successfully.

Email: review email logs, and maintain email server with security patches, spam filter updates, software upgrades.

Stress Tests: perform regular stress tests to identify future performance bottlenecks and takes steps to ameliorate them before they happen.
Incident management type Supplier-defined controls
Incident management approach The Mvine support team can be contacted during the hours of UK 9.00am to 6.00pm on Business Days by telephone, mobile or email.

On the first contact for a new incident, Mvine support will allocate an incident number that should be quoted in all subsequent correspondence. The Mvine support team may request further information from Customer to the extent reasonably required to help resolve the incident. If the incident is Software-related, the Mvine team will categorise the incident. Once the solution has been agreed with the Customer and successfully implemented by the Mvine team the incident will be closed.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5000 per licence per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Users can be invited to a demo area where they can exchange ideas, suggestions and files with us.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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