Agilisys Ltd

Data Platform Performance and Optimisation

Our Data Service helps organisations make better use of SQL Server implementations, saving money, improving efficiency & ROI. We work closely with organisations to identify ways they can increase performance without increasing hardware spend or additional overheads, offering improvements on indexing strategy, server level optimisation and code efficiency.

Features

  • Microsoft Gold Partner – Data Platform and Data Analytics
  • Managed by UK based Security Check (SC) cleared staff
  • Range of Agilisys managed cloud Services on G-Cloud
  • MS Certified SQL Server SMEs

Benefits

  • Optimisation of services to ensure best value and practices
  • Agilisys Database Platform best practice standards applied.
  • Azure, AWS and on-premise platforms supported
  • All SQL Server versions supported for optimisation activity
  • Bench marking performance analysis included

Pricing

£350 to £1,500 a person a day

Service documents

Framework

G-Cloud 12

Service ID

5 1 3 3 0 0 5 5 3 1 0 2 7 4 8

Contact

Agilisys Ltd Darren London
Telephone: 07702 367779
Email: info@agilisys.co.uk

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Please see the Service Definition document for more information.

Service scope

Service constraints
Please see the Service Definition document for more information.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Reponse times within service hours are P1 15 minutes, P2 30 minutes, P3 2 hours, P4 4 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Availability is Monday to Friday 08:00-18:00, primary means of logging all calls, incidents and queries is via the call service desk using the following e-mail address – agilisysservicedesk@agilisys.co.uk. The secondary means of contact to the service desk is via the following telephone number – 0845 120 7176.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£350 to £1,500 a person a day
Discount for educational organisations
No

Service documents