ABEHR DIGITAL LIMITED

OpenEyes EMR - Training and Go-Live Services

We provide a full set of OpenEyes EMR training and go-live services, including classroom or onsite training user training, train-the-trainer training, sysadmin training, go-live training, on-line training, and refresher, go-live training and floor-walking.

Features

  • Record Examinations: patient history, finding, diagnosis, clinical management, and more
  • Record Operation Notes: including procedures, protocol used, agents, complication, etc.
  • Automatic Letter Correspondence Generation, Transmission to GP and Hospital EDRMS
  • Operations Listing and Scheduling
  • Medications and Prescribing
  • Virtual Clinic
  • Demographics and Clinic Lists: PAS Integration
  • Ophthalmic Device Integration: IOL Biometry, Visual Fields, Fundus Camera, OCT
  • RCOphth National Ophthalmology Database Cataract Audit
  • Structured Clinical Coded Data / Health Informatics

Benefits

  • Patient records always available (no more missing paper notes)
  • All clinical information in one place
  • No duplication (no need to copy information between paper forms)
  • Dashboards provide concise view of patient condition and treatment plan
  • Data analytics, reporting, and extracts
  • Highly configurable to meet the needs of the Trust

Pricing

£410 per person per day

Service documents

G-Cloud 9

510721963906390

ABEHR DIGITAL LIMITED

Jason Brown

020 7043 2002

enquiries@abehr.com

Planning

Planning
Planning service Yes
How the planning service works As part of project initiation we help customers with scoping and then provide a project plan setting out resources and timings for the project. Weekly status reports are provided and regular project meetings are held to discuss progress, risks and issues, and determine unblock actions. A ABHER project manager will be assigned to manage all ABEHR resources and work with customer stakeholders. The ABEHR project manager reports to the ABEHR service delivery manager.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We provide a full set of training services, including classroom or onsite training user training, train-the-trainer training, sysadmin training.

Training materials are online, and desk notes are provided for system go-live.
Training is tied to specific services Yes
Services the training service works with OpenEyes EMR – Electronic Medical Records for Ophthalmology

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We provide a full set of migration services, including: Data Migration Mapping and Software Configuration, Data Cleansing; Data Checking/Verification/Validation, Quality Assurance, Data Loading, Data Extract, Data Transformation, Data Exchange and Transmission, and Data Obfuscation (including Anonymised and Pseudonymised Data).

Our migration engineers are very experienced working with a variety of data formats and protocols, including CSV, XML, SQL (RDBMS), OpenEHR, HL7, FHIR, DICOM, REST, and more.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We provide a full set of test and validate services, including: test specification and scripting, automated testing, manual testing, unit testing, system testing, and user acceptance testing support.

Using automated test scripts we can run quality and performance benchmarking/testing. We use a variety of tools including Selenium and Behat for web client testing.

Security testing

Security testing
Security testing service Yes
Security testing type
  • Penetration testing
  • IT Health Checks
  • Risk analysis
Accredited security testers Yes
Security testing accreditations
  • Tigerscheme
  • CREST
  • Other
Other security testing accreditations Subcontracted to external security professionals, accredited as per requirement.
Certified Professional (CCP) risk analysts Yes

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works First response within one hour. For P1 & P2 tickets sooner as per agreed SLA targets. Support hours M-F 8am-6pm. Out-of-hours support available at extra cost. We can provide 2nd and 3rd line support withing with the Trusts Service Desk, or additionally we can provide 1st line support if needed. Our Service Manager provides a monthly service report and holds monthly service review meetings with the customer. We follow ITIL Service Management processes.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times First response within one hour. For P1 & P2 tickets sooner as per agreed SLA targets. Support hours M-F 8am-6pm. Out-of-hours support available at extra cost. We can provide 2nd and 3rd line support withing with the Trusts Service Desk, or additionally we can provide 1st line support if needed. Our Service Manager provides a monthly service report and holds monthly service review meetings with the customer. We follow ITIL Service Management processes.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Integrated with OpenEyes application (accessed through web browser), subject to IG considerations, as an additional upfront cost.
Web chat accessibility testing None
Support levels We can provide 2nd and 3rd line support withing with the Trusts Service Desk, or additionally we can provide 1st line support if needed (at extra cost). 8am-6pm M-F support typically costs between £1500-3500 depending on level of service required. Our Service Manager provides a monthly service report and holds monthly service review meetings with the customer. We follow ITIL Service Management processes.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £410 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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