Heavy Penguin Ltd

Upgrade to Drupal 9

Drupal is a leading open source Content Management System (CMS) widely used in the public sector to build digital services. Heavy Penguin's Drupal upgrade service provides a secure and reliable transition carried out by our certified and experienced Drupal developers. It covers Drupal v7 upwards to the latest v9

Features

  • Drupal CMS Upgrade from Drupal 7 upwards
  • Drupal Personalisation Features
  • Drupal Mobile First Responsive Design
  • Drupal Association Premium Supporting Partner
  • Drupal Security Features
  • ISO 27001 Certified

Benefits

  • Drupal Powered Assisted Digital and Accessibility
  • Certified Drupal Developers
  • Drupal Powered Rapid Prototyping for Alpha Phase
  • Drupal Security for Reduced Risk

Pricing

£540.00 to £640.00 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at brian@heavypenguin.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

5 0 8 3 5 7 8 2 2 0 6 5 4 9 4

Contact

Heavy Penguin Ltd Brian McHugh
Telephone: 01920 450463
Email: brian@heavypenguin.com

Planning

Planning service
Yes
How the planning service works
Heavy Penguin employ an ISO 9001 certified agile methodology for the upgrade of Drupal 7 to Drupal 8 cloud CMS. This may start with a Drupal audit of the existing Drupal 7 implementation to help understand what is involved for a successful upgrade.

Heavy Penguin would kick off with a series of workshops to help develop and implement a roadmap. From this, a project plan will be created with clear deliverables and project timelines. We would run then run the project aligned with GDS agile methodology (discovery, alpha and beta).

After initial Discovery phase we will know:

● scope of the build
● readiness for alpha phase
● the team and resource needed to progress to alpha
● key performance indicators
● user need for assisted digital support
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Drupal 9
  • Drupal 7
  • Drupal 8
  • Apache Solr
  • AWS
  • Elasticsearch
  • Drupal Contributed Module Selection

Training

Training service provided
Yes
How the training service works
As part of the Heavy Penguin Drupal implementation services, Drupal CMS training can be provided. Training is tailored to the level and needs of the Drupal Cloud CMS users, as well as to the specific configuration of the implementation.

Training can be delivered on site or via webinar and is supported by Drupal Cloud CMS user documentation.
Training is tied to specific services
Yes
Services the training service works with
  • Drupal 9
  • Drupal 8
  • Drupal 7

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Each Drupal implementation and systems migration is assessed as part of the discovery phase. This includes:

● assessing the scheme/ structure of the data to be migrated

● scoping any changes in data structure required for the new Drupal implementation

● production of the detailed migration plan

● scoping the cut over plan and understanding dual maintenance of data in the legacy system and new Drupal implementation

● implementing continuous integration for the migration

● automated and manual testing migrated data to ensure consistency
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Drupal 9
  • Drupal 8
  • Drupal 7

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Heavy Penguin employs automated testing to save you and your team time and money, provide higher accuracy and improved bug detection.

Heavy Penguin provide testing dashboards that allow our clients to trigger tests on-demand, schedule tests, see the results of tests, set up mailing lists to alert stakeholders in the event of any failed tests, and request new tests.

Security testing

Security services
Yes
Security services type
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Heavy Penguin will maintain availability of the Drupal Cloud CMS Application, with agreed uptime during each measurement period, excluding scheduled outages.

We'll provide 24/7 support with incident reporting being logged via our online helpdesk software.

The contact is then recorded and managed by following a logging, validation, resolution and acceptance process.

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
30 minutes for critical support
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Heavy Penguin provide a single tier support service which is contracted as 'support days per month' @ £540 per day. There is no limit to the number of tickets raised, but support time above the contracted amount is charged at £100 per hour. Contracted support time can be increased or decreased (to a minimum of 1 day per month) at any time during the contract, by providing 30 days notice.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£540.00 to £640.00 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at brian@heavypenguin.com. Tell them what format you need. It will help if you say what assistive technology you use.