MPS Management Process Systems Limited

CCM Contract Change Management

CCM is an intuitive, easy to implement system that supports operation of any form of contract including NEC3/4 (All Options) JCT, FIDIC and other bespoke Contracts.

Features

• Simple, easy to use
• 100% availability
• Fast contract setup and configuration
• Configuration flexibility
• Wide range of optional features with no additional charges

Benefits

• Little training required
• Comprehensive support of all aspects of the contract
• Users must follow procedures
• Full audit trail of who did what, when

£40.00 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at christianhubbard@mpsprocess.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

505355858798974

Contact

Christian Hubbard
01223597933
christianhubbard@mpsprocess.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Browser for access
  • Valid user registration, user name and password

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support available during business hours.; Most issues will be resolved within 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Full support is provided for registered users as a part of the service.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Face-to-face or on-line training is provided.; Due to the system's ease of use, most people who know the form of contract well can use CCM with little or no formal training.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: An additional service called DAS (Data Access and Storage) is available at end of contract.; This converts all database documents into PDF format. Common Office attachments, Word, Excel, etc. are also converted. The PDF documents are then assembled into a single PDF for delivery using a USB memory stick.; URL links in the application are converted into PDF links.; The resulting conversion looks, feels and behaves exactly as the on-line application.
• End-of-contract process: DAS PDF conversion of contract data is an extra cost service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile version provides a simplified user interface to suit a phone screen.; It is is a read-mostly service with limited editing capabilities.
• Service interface: No
• API: Yes
• What users can and can't do using the API: CCM is capable of communicating in real-time with other applications using protocols such as SOAP.; These interfaces are bespoke and devepoped in participation with our customer.; A prototype environment would be provided in all cases.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Trained administrators may configure CCM.; All administrative functions operate in exactly the same way as CCM itself, through a browser.; A wide range of optional facilities are available. ; Appearance may be changed.; Bespoke communications or workflows can be set up.

Scaling

• Independence of resources: The platform used is designed to handle hundreds of thousands of concurrent users on applications like e-mail. Operation of the CCM service by users never impacts other users as a result.; All reporting functions are run as background operations. These get lower priority automatically to assure that end user performance is never compromised.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: This is managed by our Data Centre provider IBM.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The main mechanism used for data import and export is using Microsoft Excel. Other formats such as CSV, JSON or XML are also available if required.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSON
  • Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Microsoft Excel
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 24 hours 7 days per week
• Approach to resilience: Information is available upon request.
• Outage reporting: The CCM environment if designed to provide exceptionally high availability.; Any server can be taken out of service at any time for maintenance purposes with no loss of user service.; I fa server needs to be taken out of service for a long period where there might be a rick of loss of service users will be notified via a Message of the Day in CCM. Any such action would only be planned for a weekend to minimise risk.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: CCM facilities are all role based.; Only trained administrators have access to management functions,
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: All of our services are robust
• Information security policies and processes: We have a rigid security policy which can be reviewed on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Professional Configuration and Change Management procedures are followed.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: This is managed by our Data Centre provider IBM.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: This is managed by our Data Centre provider IBM.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our incidents are rare and usually comprise of lost user name or password resets. Access to incident support is through our software where an incident can be raised and tracked.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £40.00 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trials are arranged where beneficial. The scope and duration are agreed with the potential customer.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at christianhubbard@mpsprocess.com. Tell them what format you need. It will help if you say what assistive technology you use.