In-tend Ltd

e-Procurement System

The In-tend e-Sourcing Solution offers e-Tendering, DPS (Dynamic Purchasing Systems), e-Evaluation, Contracts Management, e-Auctions, Dashboard Charts and e-Vendor Management modules. In-tend provides step by step or tailored templates to suit occasional users or advanced staff covering all process and procedures. In-tend complies with the latest EU and Public Contracts Regulations.

Features

  • e-Tendering
  • e-Evaluation
  • e-Auction
  • e-Contract Management
  • e-Vendor Management
  • Intelligent Dashboard
  • Report Writer
  • Audit Trail
  • ERP Integration
  • DPS - Dynamic Purchasing System

Benefits

  • Manages Risk, Compliance and meets current Regulations
  • Ensures Transparency and Fairness
  • Facilitates saving through best practice and fair competition
  • Contract Register, Document Management & monitoring SLA's
  • Control of Supplier Database from Registration to Approved Lists
  • Visual charts and graphs illustrating real-time user activity
  • Ability to create tailored bespoke reports
  • Date/Time Stamped log of user and supplier system activity
  • Links with current ERP databases via secure API web services
  • Facilitates full control over DPS framework processes

Pricing

£500 to £20000 per licence per year

  • Education pricing available

Service documents

G-Cloud 11

502973687155170

In-tend Ltd

Richard South

0114 407 0056

tenders@in-tend.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No service constraints
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Target is within 1 hour by email or ticket, immediate when telephone
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels In-tend provide full telephone and email support to all buyers and suppliers via an in-house help desk based in Rotherham. Support is structured on a tier basis with 1st line being for simple queries and 2nd line for more complex scenarios. All support items are logged in an internal management system with tickets and reference numbers for reporting purposes. Support for both buyers and suppliers is fully included within the initial purchase of the system itself. All customers will be assigned a Technical Account Manager who will conduct review meetings.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onsite training and Project Management with help guides and access to support and a training sandpit environment.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction This would need discussion based on the requirements of the user and the volume and format of data for extraction
End-of-contract process Dependant on user requirements however in general, system licence (unlimited users), support, user and supplier portals, training, annual hosting and maintenance with selected upgrade enhancements.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference
API Yes
What users can and can't do using the API This would need discussion based on the users requirements and circumstances
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Areas of the system can be tailored and configured to suit each organisations individual requirements. Any customising done by users would depend on their rights & permissions set by their organisation.

Scaling

Scaling
Independence of resources In-tend offer a load balanced scaleable platform which ensures users are not affected by spikes in demand. Our hardware is upgraded on a regular basis to far outweigh the current demand at that time.

Analytics

Analytics
Service usage metrics Yes
Metrics types System usage for previous month and to date since day one
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Various formats are available to the user for exporting using system functionality
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • XML
  • DOC
  • Crystal Report
  • Print
Data import formats Other
Other data import formats
  • XLS
  • XLSX

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability All SLA's are inserted into the Licence Agreement dependant on the customer and their purchased requirements
Approach to resilience Available on request
Outage reporting None to date, however immediate telephone contact should this ever occur

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels All system access is controlled by the end user Administrators who can set rights & permissions against individual users or groups of users. These restrictions determine what the user can access or cannot.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QAS International
ISO/IEC 27001 accreditation date 28th March 2016
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Card net and AIB
PCI DSS accreditation date January 2017
What the PCI DSS doesn’t cover N/a
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes In-tend are certified with ISO 27001 Information Security and therefore
have audited security policies and numerous processes embedded within
the business that are documented in the ISO Management System Manual, Procedures and Statement of Applicability. These are reviewed
periodically and are subject to external audit annually. In-tend is
organised into several departments each with a department head and
deputy department head who are responsible for ensuring all procedures
are followed. Each department head reports directly to the Director of
Operations who reports into the CEO.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach In-tend runs on its own hardware platform on Microsoft SQL server. The system is upgraded quarterly and this follows a strict change control process of an 8 week release cycle which is communicated to customers at each step. In-tend is 27001 Information Security certified and as such is externally audited annually on IT security. As part of ISO 27001 In-tend operate a Statement of Applicability which comprehensively manages the control measures in relation to all relevant risk factors. All file systems are / have audit switched on and are centrally logged and monitored.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Virus, spyware and malware attacks are protected in the systems and control is managed via the Statement of Applicability, a controlled ISO document. Our threats software is constantly monitoring the service at various points and levels and will notify selected parties by email and text messages immediately. Virus scan software is also run against backups to ensure historical data is also clean. Patches relating to any potential issues or threats are carried out immediately. Patches for software bugs or fixes are carried out between our quarterly releases as and when required however these can be on average every two weeks.
Protective monitoring type Supplier-defined controls
Protective monitoring approach In-tend follow the standards set by our ISO procedures such as 27001, 9001 and 14001. With regards to any compromises we respond immediately following the procedures set. Virus, spyware and malware attacks are protected in the systems and control is managed via the Statement of Applicability, a controlled ISO document. Our threats software is constantly monitoring the service at various points and levels and will notify selected parties by email and text messages immediately. Response to any compromises would be immediate action.
Incident management type Supplier-defined controls
Incident management approach All incidents are managed via an ISO controlled incident form which is used to manage an incident through to solution. This will then be signed off by the department head or director. Procedures are in place for staff to follow when an incident occurs which includes the escalation process. All incidents are reviewed in our six monthly management meeting attended by the Director of Operations and the minutes are subsequently are audited in the ISO annual external audit.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £500 to £20000 per licence per year
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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