Helpful Technology Ltd T/A Helpful Digital

Digital and social media skills training

We help your team create engaging content, in the right places to capture your audiences' attention. From in-person classroom sessions, to virtual self-paced blended learning on your in-house learning platforms or our Digital Action Plan, we tailor learning to the needs and skills gaps of each individual.


  • Diagnostic and baseline skills assessment
  • Classroom sessions: in-person or virtually
  • Workshops and simulations to train and test digital skills
  • 1-2-1 and senior leadership coaching in digital skills
  • Self-paced blended learning via our Digital Action Plan platform
  • Digital communication topics tailored to your organisation and team
  • Social listening, community management, online consultation, customer service, content design
  • Online monitoring, channel management, digital evaluation, online audience mapping
  • Coaching advocates/frontline staff to tell effective stories online


  • Addresses skills gaps in your team
  • Builds understanding and confidence amongst senior leaders
  • Matches training to the precise needs of your team
  • Offers flexibility in delivery format: physical/virtual, self-paced/facilitated
  • Practical learning using real-world tools or simulated environments
  • Aligns with Government Digital Service content design/social media guidance
  • Improves effectiveness of digital content and publishing to digital channels
  • Supports organisational change as team members take on new responsibilities


£800 to £1,000 a person a day

Service documents


G-Cloud 12

Service ID

5 0 2 9 7 3 4 3 9 6 7 2 8 4 5


Helpful Technology Ltd T/A Helpful Digital Steph Gray
Telephone: 020 3012 1024


Planning service
How the planning service works
We help to scope the needs of the team, understand existing skills, tools and processes and set clear objectives, milestones and deliverables for the project. We work transparently and in an agile way with clients so you can follow progress and reprioritise work as the requirements become clearer. We are tool and provider agnostic, so provide independent advice rooted in user needs and an understanding of the wider landscape you operate in.
Planning service works with specific services


Training service provided
How the training service works
We diagnose skills gaps and understand the dynamics and roles in your team. We provide training to address the needs of individuals in the team in a range of modes, from in-person workshops to virtual, self-paced learning. These are always practical and tailored to your organisation and its context: leaving behind greater confidence, practical skills and low-cost tools and templates, and sometimes incorporating our simulation or workshop platforms to bring situations to life for the trainees.
Training is tied to specific services

Setup and migration

Setup or migration service available

Quality assurance and performance testing

Quality assurance and performance testing service

Security testing

Security services

Ongoing support

Ongoing support service

Service scope

Service constraints
No specific constraints: we provide on-premise training/support and remote support

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to client queries on email via our helpdesk within 24 hours.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
We respond to client queries on email via our helpdesk within 24 hours.


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)


£800 to £1,000 a person a day
Discount for educational organisations

Service documents