MARIS Ship Registry and Seafarer Solution
MARIS is an enterprise, browser-based online system covering the key business functions of Ship Registries. Services include: vessel management, inspections and surveys; seafarer management and certification. These services are supported by workflow management; document management; financial fees & invoicing; reporting. The offering also includes online services.
Features
- Registration: vessel registration workflow and information, mortgage management
- Survey: inspection scheduling and recording, deficiency reporting, certification, incident reporting
- Seafarer management: application management, certificate and record book production
- Financial transactions: fee and invoices management, financial reporting
- Reporting: comprehensive standard reports on key statistics for internal/external reporting
- Workflow: automatic notifications, task management and workflow, reminders, e-mails etc.
- Document Management: document workflow, audit, compliance, certifications, storage, remote access
- Print Management: print documents in multiple locations, print types
- Online Services: target stakeholders for data input and workflow
Benefits
- Centralises all key registry data
- Improves customer service e.g. registration turnaround times
- Reduces data duplication and improves data accuracy
- Reduces certificate errors
- Improves overall productivity and reduces costs
- Faster and more accurate reporting for e.g. IMO and STCW
- On and offline global access including synchronisation, data entered once
- Comprehensive Auditing throughout - access to audit information
- System Availability, Complete managed service, Business continuity and disaster recovery
- Security both front and back office
Pricing
£2,500 to £10,000 an instance a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
5 0 2 7 1 8 8 8 7 0 6 7 6 3 1
Contact
PDMS Limited (Professional Data Management Services Limited)
Catriona Watt
Telephone: +44 (0) 1624 664000
Email: saasenquiries@pdms.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No
- System requirements
- There are no specific system requirements.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 09:00 to 17:30 Monday to Friday, excluding UK public holidays. (24/7 and public holidays can be agreed).
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.0 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Support availability
09:00 to 17:30 Monday to Friday, excluding UK public holidays. (24/7 and public holidays can be agreed).
A response to a support request can be expected to be received within 4 (four) Working Hours of the support call being raised. A resolution, or work-around, can, in most cases, be expected to be received within 7.5 (seven and a half) Working Hours of the support call being raised.
Further information is available within our Service Definition document. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Support can be offered via any of the following methods:
- Documentation (online)
- Skype/ Webinar
- Onsite training (additional cost) - Service documentation
- Yes
- Documentation formats
- Other
- Other documentation formats
- In-system help
- End-of-contract data extraction
- Data Extracts can be agreed and provided.
- End-of-contract process
-
If the Service is terminated either by the Customer or by PDMS, PDMS will contact the Customer to establish your off-boarding requirements. PDMS will supply your data to you on Termination as described below:
- A standard extract of data in a delimited form to facilitate on-boarding elsewhere. This will include suitable definitions of the extracted files and delimited fields.
- Relationships between entities will also be retained/supported through the use of appropriate keys
- Bespoke data extract requirements can also be provided on request, but would form part of a service request. The cost of this is not included in the subscription to the service. Other mechanisms are available and can be requested by Contacting PDMS (either at Take-up or at Termination). Use of another mechanism may incur an additional service charge.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- There are no functional differences between the desktop and mobile service.
- Accessibility standards
- WCAG 2.0 A
- Accessibility testing
- No specific interface testing with assistive technology has been undertaken.
- API
- No
- Customisation available
- Yes
- Description of customisation
-
MARIS includes a wide range of items that can be customised. These include items that are customisable during implementation and others that are user configurable:
The following are configurable during implementation:
- Logo and branding
- Details recorded for each part or vessel type
- Attendance types and scheduling
- Reports
- Certificate headers
- Locality details (e.g. time zones, currencies)
- Print configuration
The following are user maintainable:
- Content of drop-down lists
- System settings (e.g. password rules, workflow rules)
- Correspondence templates
- User types and permissions
- Help
Scaling
- Independence of resources
- PDMS Software-as-a-Service is hosted on a highly resilient infrastructure using multiple storage, memory and processing units across multiple locales in multiple Data Centres on the Isle of Man – an architecture aimed at achieving extremely high availability. The Data Centres adhere to best practices described by the EU Code of Conduct for Data Centre Operations, and meet the Uptime Institute Tier Level 3 classification. PDMS holds ISO 27001:2013 Information Security Management System standard certification and Cyber Essentials. Each instance of MARIS is allocated dedicated resources which are not impacted by other users.
Analytics
- Service usage metrics
- Yes
- Metrics types
- The system stores compliance data in respect of the document history, versions, uploads, downloads and user interaction.
- Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Other
- Other data at rest protection approach
-
Secure Tier 3 Data centres
Secure containers, racks or cages
Physical access control
Encryption of Physical media
Safe destruction of physical media - Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- MARIS has built in reports that can be viewed on screen, sent straight to a printer or converted to PDF or CSV for export.
- Data export formats
- Other
- Other data export formats
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Microsoft document format
- Various image formats
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
The Service Availability is set at 99.9%
The Service Availability stated above is the percentage of the time the Service is available for use when measured over any one calendar month subject to Exceptions (see below) calculated according to the formula:
(The number of minutes the service is available to the Customer
PLUS
The number of minutes the service is unavailable to the Customer due to exceptions)
DIVIDED BY
The total number of minutes in the month
If the Service availability over any one calendar month is less than the above defined Service Availability, the Customer may request financial recompense.
The financial recompense shall be calculated as a portion of the monthly Subscription fee to the Customer proportionate to the unavailability of the system, i.e.
{1 MINUS [(The number of minutes the service is available to the Customer
PLUS
The number of minutes the service is unavailable to the Customer due to exceptions
MINUS
The number of minutes the service is unavailable to the Customer due to other reasons)
DIVIDED BY
The total number of minutes in the month]} TIMES BY The monthly Subscription fee.
Further information can be found in the Service Definition Document - Approach to resilience
-
PDMS Software-as-a-Service is hosted on a highly resilient infrastructure using multiple storage, memory and processing units across multiple locales in multiple Data Centres on the Isle of Man – an architecture aimed at achieving extremely high availability. The Data Centres adhere to best practices described by the EU Code of Conduct for Data Centre Operations, and meet the Uptime Institute Tier Level 3 classification. PDMS holds ISO 27001:2013 Information Security Management System standard certification alongside Cyber Essentials certification.
Further information is available on request and also within the Service Definition document. - Outage reporting
- Email alerts inform PDMS of any unplanned outage. Planned outages are communicated to customers via email and telephone well in advance of the outage.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Username or password
- Access restrictions in management interfaces and support channels
- Access (to management interfaces and support channels) is restricted by least privilege access using active directory accounts with strong username and password combinations. Access is restricted on both a need and time basis with the default being that support staff do not have access.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Public key authentication (including by TLS client certificate)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA
- ISO/IEC 27001 accreditation date
- 02/09/2016
- What the ISO/IEC 27001 doesn’t cover
- Nothing - All areas of the business and our services are in scope.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- Cyber Essentials
- Information security policies and processes
-
As part of its ISMS, PDMS have the following policies and processes; Information Security Policy, Secure Development Process, Acceptable Use Policy, Change Control Policy, Data Classification and Handling Policy, Data Protection Policy, Business Continuity Policy and an Incident Management Process, all of which are governed, managed and audited through our ISO certifications. All policies are owned and regularly reviewed by the relevant departmental manager.
It is the responsibility of each departmental manager to ensure that all of their staff follow the information security policies and processes, however compliance is audited by the Quality and Standards Manager, with any issues identified reported to the relevant manager, for rectification.
Operationally, Information Security is jointly managed by the Chief Security Officer and the Quality and Standards Manager, both of whom report directly to the Managing Director, who has overall ownership at Board Level for Security, allowing issues that require immediate escalation to be reported to the Directors. Operational Issues that do not require immediate escalation are discussed at the monthly management meetings, where it is a standing issue. All issues discussed during these meetings that require escalation are reported upwards to Board of Directors for it to be discussed, where appropriate.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
All changes made to PDMS systems and core infrastructure are subject to PDMS' change management processes. These are either performed through the code tools, or through services utilised by our internal departments. Where a change is identified, the staff member proposing the change must document the reason for the change, any known implications including security impacts, and any proposed times for the change to occur.
All changes are then reviewed prior to implementation by any relevant staff to ensure their awareness of the potential change. The potential change is then approved and the change can be made. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- PDMS subscribe to a number of forums and internet based information sources, that provide information about potential vulnerabilities in the systems and services that we use. Information provided by these is analysed and, where necessary, verified by our Infrastructure Team. Once a manufacturer releases a patch for their services and systems this will be deployed to the live environment within a week. Test environments are patched first to ensure that operational issues are not caused by the patch.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
The principle method of identifying potential security issues in our systems and network is through penetration testing, which is undertaken both internally and, where appropriate, through approved third parties.
When a potential compromise in the security of our systems and network is identified a suitably qualified member of staff is tasked with investigating and providing a solution to the issue.
If as a result of the tests it is determined that an actual incident has occurred, our incident management protocols commence immediately upon discovery, to enable rectification as soon as possible. - Incident management type
- Supplier-defined controls
- Incident management approach
-
PDMS allow all staff the ability to report security incidents through a number of methods, including email, telephone, and system based forms. Ultimately all reported incidents are managed by the Chief Security Officer, who follows the Incident Management Process, which identifies how the incident should be managed, including when to provide updates to any customers that may be affected. Customer Incident Reports are normally provided in a written document.
All incidents are reviewed following their satisfactory conclusion, in order to determine what lessons can be learned, in order to improve the process or prevent future occurrences.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £2,500 to £10,000 an instance a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
-
PDMS provide a free 30 day trial.
Telephone and email support as well as online help is provided during this period.