Gradian Systems Ltd

Gradian's Professional Services for Symantec Technology Solution Delivery

Our Professional Services team is used by clients looking to implement new or upgrade existing Symantec solutions. The service is delivered by a team of Symantec Certified subject matter experts that understand these technologies and associated work streams.

Features

  • Symantec's #1 European Cloud Partner
  • Architectural and Design Planning
  • Project feasibility scoping
  • Technology implementation and deployment services
  • Classroom training
  • Knowledge transfer
  • Service delivery and handover to BAU
  • Documentation
  • Managed Services

Benefits

  • Highly skilled, certified and experienced professionals
  • Vendor and technology aligned - trusted advisor to our clients
  • Project Management
  • Services strategy, architecture, technical and functional design
  • Training needs analysis, design, delivery and adoption
  • On premise or remote delivered Professional Services

Pricing

£1000 per transaction per day

Service documents

G-Cloud 11

499668725836428

Gradian Systems Ltd

Neil Buckley

01276 534771

neil.buckley@gradian.co.uk

Planning

Planning
Planning service Yes
How the planning service works Our planning service is used by clients looking to implement new or upgrade existing Symantec software solutions. The service is delivered by a team of subject matter experts that understand these technologies. This team of experts will work with both the end users and IT departments to understand both the technical and business requirements. The experts will utilise Gradian's extensive knowledge base of Symantec implementations to design and, if required, support procurement of this solution. The solution design will define the target architecture, evaluate delivery options, specify configuration and integration requirements, define data migration and cleansing requirements, define user adoption requirements (end user training and business process changes), specify security requirements and plan the end-to-end implementation project.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Our training courses are delivered by product experts and customised to fit your business processes. Our service starts with a training needs assessment and business process review to establish the level and type of training required. Following the assessment we customise our training material to your requirements. This include presentations, training exercises, work based scenarios and work instructions. Training courses can be delivered on-site or remotely.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Our consultants have extensive experience of migrating from legacy platforms to cloud based solutions in both large and small government departments. They understand both the technical and business process domains and can perform activities ranging from migration and best practice tuning on cloud platforms to extracting, cleansing and loading legacy data. Our service bridges the gap between the business users and vendors to ensure a smooth migration to the cloud platform.

The service will begin with a legacy and cloud solution assessment to evaluate/define the following; rules for mapping data between systems, data cleansing requirements, interfaces that need to be maintained, security requirements, support requirements, end user training needs and technology training needs. The assessment will conclude with the production of a focused cloud migration strategy. Our consultants will execute the cloud migrations strategy working with both the cloud vendor, business user and internal IT departments to set up the cloud service. Activities performed typically include; best practice, implementation of security requirements, product configuration, data migration and cleansing, testing, training and support set up.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Gradian provide a testing service to ensure that the solution performs effectively in a cloud environment. Our Professional Services Consultants understand the issues associated with cloud based solutions and a test strategy will be developed that focuses on areas prioritising from highest to lowest risks. The Professional Services consultants will define test cases and agree these with the customer before building test environments and developing manual and/or automated test scripts. Multiple types of testing will be performed: Functional testing - to ensure configurations align with business processes. Integration testing - to ensure that the cloud solution integrates with other cloud/legacy platform systems. Data migration testing - to ensure that the data has been correctly migrated from the legacy systems Usability/accessibility testing - to ensure that users and easily access the cloud solution. Performance testing - to include load testing and network access testing. Support process testing. Our consultants will run test and present test reports for review by the buyer. To support user acceptance testing Gradian Professional Services Consultants will work with the customer's end users to run through a set a comprehensive tests.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
Certified security testers Yes
Security testing certifications Other
Other security testing certifications
  • Symantec's SCS (Symantec Certified Specialist)
  • Symantec's M.S.A (Master Sub-contractors Agreement)

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works Please see the Gradian support options.

Service scope

Service scope
Service constraints Gradian's Professional Service day is 8 hours between 8-5, Monday to Friday. Out of hours and weekends can be discussed upon request.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Email or online ticketing available 24/7/365, via an in country service desk.
Response times vary according to the support level.
For Professional Services, it is recommended you contact your assigned Success Professional.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Our service is customised to the clients requirements. We provide subject matter experts, technical account managers and cloud support consultancy as part of the service.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £1000 per transaction per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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