Source Group

Waiting List Validation and Consultancy

Waiting List Validation and Consultancy to ensure Trusts waiting lists are accurate and cleansed of data quality errors. Our Fully Managed Validation Solution utilises our proprietary Clear PTL software, combined with the expertise of our waiting list management specialists to provide a market-leading solution, resulting in optimal project outcomes.

Features

  • Understand the true size and scope of waiting list problems
  • Establish which specialties or cohorts of patients require immediate attention
  • Identify data quality/process issues by analysing PTL/referrals data
  • Improve data quality and performance, removing pathways outside clock rules
  • Waiting List Helpdesk and available for advice and guidance
  • Project management capability to run large, complex programmes at pace
  • Ready to use quality, performance and data quality dashboards
  • Cloud-based deployment with no local installation or developer requirement
  • Developed by RTT and NHS data analysis experts
  • Complete solution (or any combination of parts) can be mobilised

Benefits

  • Guaranteed deliverables
  • Sustainable data quality improvements
  • Identification of root-cause issues
  • Provision of extensive validation findings and outcomes
  • Clear PTL provides complete transparency at all times
  • All validation activity tracked, monitored and reported
  • Identifies quality/process issues and where training is best served
  • Ease of deployment, remote upload and secure cloud data storage
  • Low footprint, no installation costs, no IT resource, no maintenance
  • Bespoke solutions tailored to the organisations specific needs

Pricing

£4.00 to £10.00 a unit

Service documents

Framework

G-Cloud 12

Service ID

4 9 6 5 6 3 1 1 6 4 3 5 3 3 1

Contact

Source Group Shaf Ali
Telephone: 020 3727 4180
Email: shaf.ali@source-group.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
There are no specified maintenance windows.
There is no planned depreciation of functionality or features.
System requirements
  • The service is available via specified internet browsers.
  • Customers are required to have moderate bandwidth.
  • The service is accessible via PC, Mac, smartphone or tablet.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 working hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Support service is included at no additional cost. Support service is available via Helpdesk, email, phone or onsite. Support is available Monday to Friday 9.00am to 5.30pm excluding bank holidays. Standard response times are as follows: Urgent - within 4 hours; Semi-urgent - within 24 hours; Non-urgent - within 3 days. We will provide a technical account/support manager.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Users are provided with a minimum data specification (MDS) with detailed instructions on the data required and its format for provision to Source Group. This data can either be uploaded directly to the Clear PTL solution via a web browser, or be provided to Source Group via secure NHS mail for manual upload. The Clear PTL file uploader provides further guidance on data provision, highlighting the aspects of the data that are incongruent with the MDS. There is no further user requirements to allow the function of the solution.
Service documentation
No
End-of-contract data extraction
On contract expiry customer data is provided in a flat file format on disk to the client along with a data destruction certificate confirming the removal of the data.
End-of-contract process
On contract expiry user accounts will be deleted within 1 hour.
On contract expiry customer data is provided in a flat file format on disk to the client along with a data destruction certificate confirming the removal of the data.
There are no additional off-boarding or end-of-contracts charges.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference between mobile and desktop services.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Reports within the software are fully customisable with the appropriate developer licence.

Scaling

Independence of resources
Our data centre servers are scalable.

Analytics

Service usage metrics
Yes
Metrics types
Log in and log out times. Performance by users per day. PTL quality dashboards. Clients have access to create service metric reports with the appropriate developer license.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
All data can be exported as CSV files.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Diagnostic Visualisation and Waiting List Management Software is available 24 hours a day, 7 days a week, 365 days a year as a web based service via private cloud.

Service availability is 99.99%.
Approach to resilience
Dual power feeds. Dual fibre feeds. Failover at a different data centre.
Outage reporting
Email alerts informing the users of the nature of the outage, why it is happening, how long the systems will be unavailable for and exactly when they are expected to return to full operationality. Provision of a helpline number for anyone who requires further information.

Identity and authentication

User authentication needed
Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Only authorised individuals from the client organisation can access management interfaces for the service. Only authorised individuals from the client organisation can perform actions affecting the client's service through our support channel. Clients can restrict permissions given to their administrators.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Less than 1 month
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Less than 1 month
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Certification

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have attained level 2 at NHS Business Partner Status in the DSP Toolkit and all staff receive information governance training yearly. We have a Caldicott Guardian and a Senior Information Risk Owner (SIRO). We have information risk registers, information asset registers etc. All staff are aware that any breaches are reported directly to the SIRO, and the SIRO then reports on to the Information Owners (our capacity is as information processor and never owner). We apply all of the principles laid out in both of these information security policies in the design of our systems.

We have role based access control, pseudonymisation where necessary, no clearly identifiable personal data etc.

We also comply with the NHS Code of Practice – Confidentiality and the Data Protection Act.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have a complete change management log in which all change requests are submitted, evaluated, prioritised and implemented (or not depending upon the evaluation process) according to established priority. We work to an Agile development methodology and so continually improve and update our products. We utilise industry standard version control techniques. Redgate SQL Source Control is used to assist in config management within all of our back end objects, and Team Foundation Server is used to manage all middleware and front end code objects.
Vulnerability management type
Undisclosed
Vulnerability management approach
Patches are deployed monthly unless there is serious risk, where patches are performed immediately. We get our information about potential threats from CERT/CC (Computer Emergency Readiness Team Coordination Centre) - US, National Vulnerability Database – US, and National Cyber Security Centre – UK.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
All server logons and access requests are logged with a 3 year retention. Network traffic is monitored periodically to ensure that no breaches have occurred. Various reporting channels have been set up to record breaches depending upon the nature of the breach. Breaches are scored in terms of impact and the upward reporting flows change as the impact of a breach grows, as does the time frame within which the breach must be dealt with.
Incident management type
Supplier-defined controls
Incident management approach
We have incident management processes in place that are enacted in response to security incidents. We have a defined process for reporting security incidents experienced by consumers and external entities. We publish to consumers our definition of a security incident, along with the format, incident triggers and timescales for reporting such incidents.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
NHS Network (N3)

Pricing

Price
£4.00 to £10.00 a unit
Discount for educational organisations
No
Free trial available
No

Service documents