Telefonica UK Limited

O2 Vulnerability Management

O2 helps organisations mitigate cyber-risk through our Vulnerability Management service. Developed by 11Paths, Telefónica's dedicated cyber-security division, the service applies automated system techniques to discover IT assets internal and external to your network, then scans for vulnerabilities. Our experts will remove any false-positives and prioritize the vulnerabilities with remediation advice.


  • Pro-active alerting to vulnerabilities detected
  • Automated scans of assets internal to the customer network
  • Automated external scan of the customer network
  • Automated scans of the customers web based assets
  • Remediation advise provided alongside the detected vulnerability
  • Penetration testing options to augment automated scans
  • Support analyst assigned to assist the customer
  • Comprehensive reporting via intuitive portal includes scan-types and pen-test results


  • Broad coverage - internal, external assets scanned for vulnerabilites
  • Manual penetration testing options also available
  • Expert support from assigned analyst
  • API for integration into 3rd party systems
  • Monthly review with security analyst
  • Fast and effective detection and remediation advise
  • SaaS platform
  • Single portal providing integrated view of scan results and pen-tests


£17,579 to £27,150 an instance a year

  • Free trial available

Service documents


G-Cloud 12

Service ID

4 9 4 7 4 2 7 2 7 7 5 8 6 8 1


Telefonica UK Limited Neil Cruden
Telephone: 07872015506

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
Service is modular and configured to customers requirement
System requirements
Browser access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Assigned analyst is available to answer questions within business hours
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
Support is via the analyst that will be nominated and available to support with any queries in relation to the service and also to provide the monthly service review. In the event the assigned analyst is unavailable out of hours the customer can contact the Telefonica Advanced Global SOC directly
Support available to third parties

Onboarding and offboarding

Getting started
The assigned analyst will work with the customer to capture the information required from the customer needed to configure the service. Once the information is captured the service will begin searching for information relevant to the modules deployed by the customer. When the service is configured and operational, the assigned analyst will arrange a meeting with the customer to provide a detailed overview of the service and how to engage and use the service, post this session the customer will be able to call on the support of their assigned analyst at any time for any queries relating to the service and the vulnerabilities detected and the analyst will arrange a monthly service review to ensure the customer is getting the optimum value from the service and information generated
Service documentation
Documentation formats
  • HTML
  • Other
Other documentation formats
MS Word
End-of-contract data extraction
When the contract ends the customer data is removed, including both personal data and the data delivered as part of the service (threats, vulnerabilities, assets, reports and so on). Should the customer want to extract this data, they could do it before the end of the contract using the export functionalities available in the service portal and via API.
End-of-contract process
Data is removed from our databases taking into account the technical state and complying with Article 32 GDPR Security of treatment.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
Designed for use on mobile devices
Service interface
Description of service interface
Full details of the vulnerabilities detected are posted into the service portal for review, the threats are colour-coded, based on their risk priority.
Accessibility standards
None or don’t know
Description of accessibility
Service is accessible from an internet browser, the user requires authentication to access the service portal. Once logged in the user has visibility to the summary dashboard of all current vulnerabilities including their severity rating and current status
Accessibility testing
Not applicable to the service
What users can and can't do using the API
Users have the ability to integrate 3rd party systems such as ticketing tools and SIEM solutions as examples if they so require
API documentation
API documentation formats
API sandbox or test environment
Customisation available


Independence of resources
The service infrastructure is continuously monitored and the resources are balanced according to the demand placed by our users.


Service usage metrics


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
AWS Disk Encryption
Data sanitisation process
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
User data is exported via the service portal
Data export formats
Other data export formats
  • .pdf
  • HTML
Data import formats
Other data import formats
Not applicable to the service

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
+ Username and password authentication to the service portal
Data protection within supplier network
Other protection within supplier network
The physical and logical architecture of the Service Portal and Platform have been designed with security in mind and it incorporates firewalls, different VLANs protected by firewalls for the front-end and back-end elements of the service, encrypted VPNs for admin access, multi-tenant database architecture which distinguishes operators and customers and provides granular access roles and logging

Availability and resilience

Guaranteed availability
Service level agreed and signed by contract
Approach to resilience
High performance AWS, Daily backup procedures, Redundant connectivity, AWS Environment compliant with ISO 27001.
Outage reporting
Deployment of new releases or any other scheduled maintenance is included in our change management process to report it beforehand. If the outage is due to an unexpected issue, the operational team would report it immediately to the customer and keep them updated until the service is fully recovered.

Identity and authentication

User authentication needed
User authentication
  • Username or password
  • Other
Other user authentication
Users are provisioned an account in the service portal, when they initially register they are prompted for a password
Access restrictions in management interfaces and support channels
Management and configuration of the service requires administrative privileges for the customer account. Support channels require a specific account.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Other
Description of management access authentication
Through a login form (user & password) combined with a 2-factor authentication process.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
ENS - Medium Level (Spanish National Security Framework)

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Information security policies and processes
Telefonica global security policies are adhered to

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
AWS Config Process and REDMINE to change process
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Adherence to Telefonica security & vulnerability management policies
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
AWS tools for monitoring logs
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Compliance with ENS

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£17,579 to £27,150 an instance a year
Discount for educational organisations
Free trial available
Description of free trial
A limited scope of the service is available to trial for a limited period
Link to free trial
Free version cannot be requested online. Please contact O2 to enable access.

Service documents