UNIwise

WISEflow eAssessment platform

WISEflow - Assessment for Learning is a well proved cloud-based service that makes it easy, fast and secure for your educational institution to switch to digital exam and assessment. WISEflow digitises the entire assessment process and supports the workflow for students, academics and administrators.

Features

  • Work flow support for digital assessment and onsite exam
  • Electronic management of assessment
  • Supports exam administrator, author, marker, student, proctor, reviewer, license administrator
  • Modules for Essay, Multiple Choice, Advanced Sciences, Oral, Closed book
  • Advanced authoring tool including 50 question templates
  • Advanced marking tool with support for moderation and feedback
  • Supports double-blind marking and external reviews of moderation
  • Integrations to authentication, plagiarism control and student registration system
  • Monitoring of all course work and exam processes
  • Accessible from any device and all current browsers

Benefits

  • Removes all pen and paper from all submissions
  • Secures control and easy planning and monitoring of assessment processes
  • Full audit trail of all assessments, moderation and feedback
  • Allows students to work on their own devices during exams
  • Full protection against cheating in onsite exams
  • Advanced learning statistics on assessments
  • Reduces administrative time on assessment and exams up to 75%
  • Offers students tools to easily plan, edit, revise and submit
  • Removes the need for costly campus lab computers
  • Imports and exports assessment related data from relevant systems

Pricing

£7 to £11 per user per year

  • Free trial available

Service documents

G-Cloud 11

492934566101416

UNIwise

Niels Berg Conradsen

+4531263901

niels.conradsen@uniwise.dk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints The service is continually monitored through www.status.wiseflow.net and planned maintenance is only scheduled for two releases a year with no service disruption.
System requirements
  • Supports the last three editions of Windows
  • Supports the last three versions Mac OS X
  • Supports Respondus LockDown browser for Windows 10, 8 and 7
  • Supports Respondus LockDown browser for MacOS and OS X
  • Supports Respondus LockDown browser for iPads iOS 10.00+
  • Supports two latest versions; Chrome, Safari, Firefox, Opera, IE, Edge
  • Supports BYOD and institutions' own managed devices and PC's
  • Support for mixed offline and online delivery and marking
  • Workflow support for most common marking schemes in the UK

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times are 8-17 UK time on working days for functional and incident queries and 24/7 for critical incidents. There is always a DevOps contact on call.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing UNIwise utilise Zendesk for web chat. Zendesk does voluntary auditing to the WCAG standards and follows WCAG 2.1 AA where applicable.
Onsite support Yes, at extra cost
Support levels WISEflow’s Service Management is based on ITIL v. 2 in regard to Incident, Problem, Change and Release management. In connection with operations, UNIwise is responsible for second level support for the entire solution and subsequent error corrections performed by subcontractors.

WISEflow has an integrated support centre which is updated continuously. Through the support center users can:
- report errors, problems, or irregularities
- find answers to problems that have already been solved
- find best practices and guides
- view the status of reported requests or inconveniences

UNIwise offers Technical Support for the institution’s appointed contacts as follows:
Support Desk (phone): CET 8.00 – 17.00
Support Desk (email): CET 8.00 – 17.00
Support Desk (live chat): CET 8.00 – 17.00
Emergency Phone (A & B incidents outside of office hours): CET 17.00 – 08.00

The main support team is situated in Denmark. Additional on-the-ground support staff are located in Norway and Sweden. A local office in Manchester will be launched in September 2019.

The support described will be included with the license costs.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started UNIwise recommends a package with two full workdays of onsite workshops for the administrators of WISEflow.
WISEflow carries full start-up guides for all modules and functionality in instructive PDF-files.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Data extraction or deletion is included in the Service Level Agreement at no additional cost.
End-of-contract process Included is a full data extract and deletion of the institution's data if they so desire.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service WISEflow has a responsive design carried out through HTML5 so there is no differences between the desktop and mobile services. Students can access their assessment player through a mobile or desktop device and academics and teachers can give feedback, marks and grades utilising either a mobile device or a desktop/laptop regardless of formfactor.
API Yes
What users can and can't do using the API Users can pull data from WISEflow through a RESTful API on its own applet server.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Logos and roles in WISEflow can all be customised. The license administrator can customise the support site to carry the institutions own 1. level support contact information.
The institution will connect to WISEflow through a customised URL.

Scaling

Scaling
Independence of resources WISEflow is built on a highly scalable architecture, with thorough use of caching of both files and database objects, which makes malicious attacks harder and less severe, while it demands a much more complex attack structure to affect the core system. All pages displayed before login are static and do not affect the databases if set under heavy bombardment from swarms or botnets, thus making it very hard to put WISEflow out of service.

Analytics

Analytics
Service usage metrics Yes
Metrics types Through an online real-time dashboard accessibly directly in the solution.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach All data can be exported in .csv files.
Data export formats
  • CSV
  • Other
Other data export formats
  • .json
  • .xls
  • .pdf
Data import formats
  • CSV
  • Other
Other data import formats
  • .json
  • QTI formats
  • .xls
  • .pdf
  • .mp4 and video formats
  • .mp3 and audio formats
  • Students can hand in materials in their own desired formats

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.96, assured by independent validation of assertion
Approach to resilience Available on request
Outage reporting WISEflow has a public dashboard with current uptimes or outages.
In potential outage all customers are given email alerts when an outage is discovered and when the service is back in full operation again.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication Users are authenticated either through Shibboleth SSO under the eduGain federation with the multifactor authentication required by their institution. Users can also be generated in the system with their email as username and a self-defined password as well as with a timed access token link. Lastly, we are developing authentication based on facial recognition to be ready in October 2019.
Access restrictions in management interfaces and support channels Restricted to license administrators.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISAE 3402
  • ISAE 3000

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach UNIwise complies with ISO 27000 and ISAE 3000 family standards.
Information security policies and processes UNIwise commits itself to yearly ISAE 3402 audits moving forward.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach WISEflow uses a procedure for versioning that follows a branching model based on the Gitflow model. This secures correct versioning of code in regards to features, releases and hotfixes, consistency of deployed versions of WISEflow on different environments and that the underlying server setup follows the code version of WISEflow in supportive manner.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach When developing new features or offering new services in regards to WISEflow, it is important that IT security and related risks are addressed. This should be done when new developed solutions are scoped and determined, according to the procedure for product development, or when new services is sanctioned by management. All new (or heightened existing risk as consequence of new development or service) must be documented in risk log, presented for and sanctioned by management. The risk log must be revised periodically, and at least once a year, in order to secure its correct state of WISEflow and its effectiveness.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach An incident submitted by a customer starts the IM-flow. Because we only do Second Level Support it is only the Customer's designated Licence administrator who is allowed to contact the UNIwise Customer Service. The Support team follows the ITEL description. This description is used to make sure that the team answer the customers within a recent and the expected time. Moreover, the description ensures the Support team and the customer have matching expectations about the processing time on the incident. Each category has a description, an example, response time, internal escalation, and external escalation which needs to be followed.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach WISEflow’s Service Management is based on ITIL v. 2 in regards to Incident, Problem, Change and Release management. In connection with operations, UNIwise is responsible for second level support for the entire solution and subsequent error corrections performed by subcontractors.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £7 to £11 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial By emailing the contact person on this G Cloud contract, you can obtain a trial license with a walkthrough of all core features in WISEflow.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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