Aire Logic Limited

AireFrame - Electronic Health Record

AireFrame is a comprehensive electronic health record, supporting the collation of patient information including medical history, assessments, medication, care plans and test results. The patient centred record allows clinicians an holistic view of the patient to make informed decisions about their care and the ability to share appropriate information.

Features

  • Patient centred storage of healthcare record
  • Ease of use central to the system
  • Local control of user and patient administration
  • Standalone or integrated with other patient records/PAS systems
  • Multiple locations/organisations can be handled
  • Intelliegent search capability to easily access records
  • Role based access for legitimate information sharing
  • Open API to share data with other applications/care records
  • Accessed on a range of devices, mobile, tablet, desktop
  • Full Audit capability

Benefits

  • Improved patient care through availability of holistic information
  • Support improved decision making
  • Improved patient engagement
  • Supports delivery of better co-ordinated care
  • Improved patient outcomes
  • Records can be accesses in any location
  • Improves patient safety
  • Secure sharing of patient information
  • Supports efficiency targets, time and costs

Pricing

£0 a unit a month

Service documents

Framework

G-Cloud 12

Service ID

4 9 2 4 4 2 5 4 1 5 0 4 3 2 8

Contact

Aire Logic Limited Mike Odling-Smee
Telephone: +44 (0)7946 51274
Email: procurement@airelogic.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Can be integrated with PAS and other central health care systems and can be utilised with Aire Logic's forms4health product
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
There are no constraints in running the service
System requirements
Modern browsers - Edge, Chrome, Firefox, Safari and IE 11

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Support is banded into service level agreements. Some services can choose to have little support and some stronger support. The level of support selected by the customer determines whether it is free or chargeable.

Our response times are within 2 hours for urgent requirements, to 3-4 days for low priority requirements depending on the service level the customer has selected.

We do provide weekend support, but this does fall into one of the chargeable models
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Bronze - email support
Silver - email + phone
Gold - email + phone (24x7)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Initial workshops to support analysis of the deployment requirement for user and patient recording and the transformation the platform will bring. We will then work with the local team to configure the platform to the local need, ensuring effective knowledge transfer during this process so the local team can manage ongoing maintenance effectively. We then provide testing support and guidance ready fro release into the production environment. We also provide on-site and online training as required for local staff to be able to manage new requirements or as refresher training if required. We support all our customers with ongoing account management to ensure the platform continues to meet need
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Database export.
End-of-contract process
Full database export

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Responsive design ensures all screens work well on a range of mobile devices.
Service interface
Yes
Description of service interface
Authorised users can self-administer the configuration settings for their organisation, adding and retiring users, adding organisations, managing patient information requirements and managing integration with other applications
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We have used both online and offline accessibility testing tools and have installed local accessibility tools on developer workstations.
API
Yes
What users can and can't do using the API
TO DO
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Configuration for various features within the platform including dashboards, patient recording requirements, roles for users, fields available for completion, organisation units, reports etc

Scaling

Independence of resources
Segregated resources (docker containers)

Analytics

Service usage metrics
Yes
Metrics types
Form usage reports (e.g. form completions within last 30 days), popular forms, form uptake.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Database extract
Data export formats
Other
Other data export formats
  • XML
  • JSON
  • CSV
  • FHIR
  • XDS
  • OpenEHR
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.5
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Role Base Access Controls
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • Data Protection and Security Toolkit (NHS Digital)
  • Undertaking ISO 27001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
We are Data Protection and Security accredited with NHS Digital and Cyber Essential approved.
Information security policies and processes
We follow the requirements of the Data Protection and Security Toolkit and Cyber Essentials. We are undertaking ISO 27001

We have a Clinical Safety Officer to ensure Clinical safety in the deployment of the application in healthcare settings

All staff are required to attend an information security (and GDPR) session and read our information security guidelines.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All build and configuration assets are version controlled (using git). All changes are peer reviewed by at least two others before being merged into the codebase (or configuration).
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We do in-house penetration testing. Any known vulnerabilities should be patched within 24 hours.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Pro-active log monitoring
Incident management type
Undisclosed
Incident management approach
User's can email or phone with incidents. We use an incident management tool (Zendesk) that has built-in reporting.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Price
£0 a unit a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A PoC can be shared with the organisation for running tests of capability and functionality of the platform.
Link to free trial
https://demo-epr.forms4health.com/

Service documents