Sage X3 Saas ERP Software: Finance, Purchase & Inventory Control, Customer Services and Reporting
Sage X3 delivers comprehensive business management covering; finance, budget management, HR, supply chain, inventory control, warehousing, manufacturing and reporting . Sage X3 has over 50 industry-specific add-on solutions.
Be faster, more intuitive and work in a tailored deployment, online.
Sage X3 delivers flexible capacity, flexible configuration, customisation and system evolution.
Features
- Designed to make product centric business thrive
- Cloud based, robust and scalable: from 4 users and up
- Manage complex contractual relationships across the value chain
- Manage resources and assets, whether staff, sub-contractors, stock or equipment
- Plan and execute across multiple locations on one central system
- Use from any web enabled device
- Inbuilt workflow and automation
- Comprehensive and powerful financial and business data management
- Project, Supply Chain & Quality Management options
- Integrated data analytics and visualisation tools
Benefits
- Maintain regulatory compliance. Meet fiscal and financial reporting requirements
- Optimise employees with secure online availability; anytime, anywhere
- Tailor Sage X3 to business process needs for greater efficiencies
- Rapid deployment. Finance from 35 days+ & Manufacturing 85 days+
- Full purchasing Delegation of Authority to control spending against budget
- Simplify stock and stores management with integrated bar code scanning
- Full inter-company transaction management to reduce rekeying.
- Improve customer service (internal and external) through insightful data reporting
- Scan supplier invoices and auto process matching and approval
- Reduce time on tedious tasks by utilising the Workflow automation
Pricing
£1,625 to £2,500 a person a year
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
4 9 1 5 3 9 6 3 3 3 8 0 8 7 0
Contact
X3 CONSULTING LTD
Nick Tucker
Telephone: 08450943885
Email: nick.tucker@x3consulting.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- Refer to Service Delivery documentation
- System requirements
-
- Compatible with MAC and Windows operating systems
- Compatible with most handheld/mobile devices. Check on application for list
- Internet connectivity required for device access
- Integrated VPN user access can be supported. Check on application
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Please refer to the Service Description document for Support SLA details
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Please refer to our Service Description for details on the SLA's for support
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Product deployment requires a review of functional needs to properly tune the application to deliver the required outputs from the required inputs. Scoping is provided (onsite or remote) together with full support through testing, training and deployment to a live environment. Standard user documentation is available and can be tailored to suit the exact needs of the project. Project management is integral to the whole project delivery process along with data migration (where needed), report design and ongoing application support. Full system documentation defining standard delivered functionality is provided.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
The core financial data is capable of being retrieved using Microsoft SQL query tools to form a SQL dataset containing all relevant information relating to the accounting period(s) covered.
Sage X3 application tables are accessible using common reporting tools such as PowerPlay or Excel for key data retrieval by non-technical users.
Depending on the modules in use and any additional "add-on" applications selected the extraction of data may result in more than one dataset being produced. - End-of-contract process
-
At the end of the contract the user has the option to obtain a SQL copy of the data generated during the lifetime of the contract or renew for a further period of use for continued access/regulatory compliance.
There are no additional costs in providing a SQL copy of the data on completion of the contract, which will be structured as per the application and require the user to either access it using an alternative Sage X3 software or reporting tools like Excel or PowerPlay.
Additional costs will be incurred for the management of the data into a set format at the request of the end user such as for the purposes of import to another ERP application.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Screens on the mobile use are simplified versions of the full application. Standard functionality on the full application is present on the mobile app.
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
- Subject to the hosting method chosen integration using API's is possible. API development is normally the purview of the delivery partner until such time as training or knowledge transfer has occurred to the appropriate in-house technical resources if that is required. API documentation defines the extent of use for each API relevant to the chosen application. A sandbox environment can be made available as part of the overall deployment if required.
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Throughout the implementation stage, elements of the service can be tailored to suit the specific requirements of the process being mapped. Users with the appropriate training or consultants supplied as part of the implementation delivery can customise elements of the core service application. It is possible to customise the application post go-live.
Scaling
- Independence of resources
- In Private Cloud: Each installation operates on their own platform as a service delivery which ensures that the performance modelling relates only to their specific usage. In Public Cloud/Hosted: Performance modelling is applied to the assets deployed aimed at delivering a minimum acceptable standard of responses across the estate through the usage period.
Analytics
- Service usage metrics
- Yes
- Metrics types
- We provide information on overall system uptime & performance metrics along with Sage user metrics such as total login events, average length of login, last login etc.
- Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Sage
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Data can be exported using SQL tools (where permissions are granted) or using Microsoft Excel where the data can be retrieved in Excel or CSV format.
- Data export formats
-
- CSV
- Other
- Other data export formats
- Microsoft Excel
- Data import formats
-
- CSV
- Other
- Other data import formats
- Microsoft Excel
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
Refer to the Amazon Compute Service Level Agreement which can be found here:- https://aws.amazon.com/compute/sla/
To be read in conjunction with the latest Sage Software as a Service Handbook, available on request. - Approach to resilience
- To be read in conjunction with the latest Sage Handbook this article describes the AWS approach to resilience. https://d1.awsstatic.com/whitepapers/compliance/AWS_Operational_Resilience.pdf
- Outage reporting
-
A public dashboard can be found here:
https://status.aws.amazon.com
Specific individual reporting is available via the Sage user portal (login required)
Email alerts can be configured in agreement with the customer subject to notification policies of the customer on recipient emails from 3rd party automated services.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Support access is provided using the same credential requirements as that of a customer user. Interface to the applications is via secure and expiring token access.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- EY CertifyPoint
- ISO/IEC 27001 accreditation date
- 27/03/2020
- What the ISO/IEC 27001 doesn’t cover
- UK Service provider interaction with the Amazon Web Services platform
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 09/08/2019
- CSA STAR certification level
- Level 1: CSA STAR Self-Assessment
- What the CSA STAR doesn’t cover
- UK Service provider interaction with the Amazon Web Services platform
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- CSA CCM version 3.0
- ISO/IEC 27001
- Information security policies and processes
- See Security Management in the hosting guide.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- An audit service (staffed) monitors the application configuration which reports on changes to the setup, configuration and parameter settings of the operating, application and database layers.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Relevant vendor patches are applied at the earliest point of release in a structure manner. Threats are assessed based on the type of hosting utilised whereby ownership of the threat spectrum rests with the public cloud supplier in the first instance (AWS for example). In Public/Hosted environments this is covered with the managed service SLA's. Threat assessments come from the AV vendor, Sage and the hosting partners.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Infrastructure management services are included with proactive system availability and system access monitoring. 24x7 NOC monitoring, 24x7 incident response. 99.5% service availability. Local Customer Services respond during working hours. Patching and upgrades delivered by Sage. Cadence for application releases is quarterly, with the maximum delay for release install set at nine months.
- Incident management type
- Undisclosed
- Incident management approach
- Incidents are managed using a web based application to record instances of issues and problems. A service level agreement provides for response times and the incidents are managed on a daily basis for review and update. Reports are provided using a self service ticket portal for authorised support users.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £1,625 to £2,500 a person a year
- Discount for educational organisations
- No
- Free trial available
- No